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CarShield has a rating of 4.2 stars from 3,612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
The person was very professional and knowledgeable and listen to me. Didn't try to over talk me,like what l was saying Didn't matter. Great customer service.
The person listen to what l had to say.
Word of mouth
Date of experience: September 14, 2024
I called 3 times to get answers to questions once I had a chance to review the contract. The people with whom I spoke were friendly, professional, and knowledgeable.
See above
Mark Levin recommended you, and the economics make sense.
Date of experience: November 4, 2024
Fredric, we appreciate your support and review. If you have any more questions about your policy don't hesitate to give us a call!
I call to see if I was covered for A/C maintenance and local shops that excepted my coverage. Customer service representative was professional and answered my questions.
Best option at the time.
Date of experience: September 5, 2024
JoEllen, we are pleased to hear our team was able to answer any questions you had. If you have any other questions, don't hesitate to give us a call!
Car Shield was easy to use. Went to my choice garage and car Shield paid for the part and work. Plus got me a car rental while the repair was being done. Highly recommend!
Each person i spoke to were personable and helpful.
Date of experience: October 31, 2024
Vicki, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I have to use there services the representative asked me to choose where I wanted my car send for repairs. And they had all paper work send for repairs they made it so easy for me.
After looking at other companies. I found Carshied gave me the best care and coverage and price.
Date of experience: November 14, 2024
Rosemary, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
I was supposed to be reimbursed for money I paid that was covered by my policy with you. The repair place was paid immediately, but I am still waiting for my $177.00 back.
I was told that my money was on a list of first come first served. This is not acceptable. I can't afford to wait for reimbursement. That should have been sent to me immediately since it was your company representatives that denied coverage that was covered under my plan. I was told it would be an E check of which I know nothing about. I don't even know what e-mail address that it is supposed to come by. No one has bothered to explain what to expect.
Date of experience: November 25, 2024
Cora, after further review, we have found that the reimbursement was applied to the payment made to the repair facility. We are actively working to resolve this issue. If you have any questions or concerns, please contact our Customer Service Department at 1-800-587-4162 for further assistance.
I appreciate the assistance provided by Car Shield to offset the total payment due to the shop. However, I still had to pay approx. $450.00 that I didn't plan on.
Great!
Your commercials are very effective.
Date of experience: December 10, 2024
Barbara, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
What I thought was minor repairs turned out to be major. One call tp CarSheild and done. My Jeep was completed the next day and CarSheild paid over $2500 in repairs!
Date of experience: October 23, 2024
Scott, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I had to take the vehicle back to the same service center for the sa me problem and they lied to me and after the car sat there two days I took it to another dealer
Date of experience: November 20, 2024
That is unfortunate to hear and we apologize for any confusion regarding the repair. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
The initial claim was denied when the repair service called. I called and it was covered- but not for the amount I thought it would be- I do realize there was a deductible.
Fair
The need for coverage.
Date of experience: December 1, 2024
Patrick, we appreciate the time you took to leave a review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
THIS IS A HORRIBLE COMPANY IF YOU CAN CALL IT THAT TO DEAL WITH. FOR ONE THEY DO NOT EXPLAIN TO THEIR CUSTOMERS TO INFORM THE REPAIR SHOP TO CALL CAR SHIELD FIRST TO RECEIVE A PRIOR AUTHORIZATION BEFORE REPAIR WORK IS COMPLETED. ONCE CONTACT WAS MADE THE CUSTOMER SERVICE REPS (BOTH OF THEM) WERE RUDE AS HELL INFORMING US (THE REPAIR SHOP) THAT THEY ARE NOT GOING TO UPHOLD THEIR CONTRAT WITH THE CUSTOMER & THEY WOULD NOT BEING US. TOLD US TO JUST REMOVE THE NEW CAR PARTS, PUT THE OLD ONES BACK, & THEY WOULD SEND OUT A THIRD PARTY TO VERIFY PART IS DEFECTIVE & THEN HAVE US REDO THE WORK. THIS COMANY IS A COMPLETE JOKE & A WASTE OF THEIR CUSTOMER TIME & OURS (THE REPAIR SHOP). WE WILL NOT BE SERVICING ANY OF YOUR CUSTOMERS FROM THIS POINT ON & INFORMING OUR CUSTOMERS TO NOT UTILIZE YOUR SO CALLED "SERVICES"...! 0 RATING FROM US!
Date of experience: October 31, 2024
Rayna, we apologize for any confusion regarding the claims process. We advise our customers at the time of sale to have the shop call the claims number before any work is performed. We also send out the contract, which states on every page, No Claims Will Be Paid Without Prior Authorization. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Very pleased with the work that the auto Brian's auto did work on my car. I was very pleased with the tow truck on time picking my car up and dropping it off over. I'm very happy with the company.
Date of experience: November 15, 2024
Helen, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Planned on canceling CarShield when I called. After the representative went over the Pros and Cons of leaving or staying it made my decision to stay easier.
The representative I talked with was great as he explained how to start the process.. I just had to have the business call CarShield. I knew what it would cost before the work started.
I saw their ad on TV. I also had my warranty expire.
Date of experience: December 2, 2024
Julia, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
The experience was easy but not gonna lie, the part which is the transmission is used and not a new one! The customer service was great tho across the board!
Date of experience: September 18, 2024
Luis, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Be careful people with this contract they can cancel you at any time for no reason and then send you and email stating we hate to see you leave really you forced me out
Products used:
its a car warranty company canceled after one claim
Date of experience: August 6, 2024
This is my second time using my Car Shield plan for "a covered repair". The process was decent and the claim process was handled by the coordinator at the mechanic shop.
My truck was out of manufacturer warranty.
Date of experience: November 5, 2024
Tom, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
The representative was very nice and friendly. She was able to assist me in a very timely manner. She answered all my questions and was very patient with me.
I saw the advertisement for Car Shield on TV. ;)
Date of experience: December 5, 2024
Linda, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
I'm glad that I have car shield to cover my car. I still have an extended warranty with my car payment. So when it ends I will be glad to have Car Shield
Because car shields saves me lots of money
Date of experience: December 10, 2024
Robin, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Dropped of Vehicle to Repair Shop
And Repair Shop contacted Car Shield and Car Shield sent Repair Shop refurbished Transmission.
I did pay some out of pocket but most of this huge repair was covered by Car Shield
Manufacturing Warranty ran out
Date of experience: December 3, 2024
Tom, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
The service was great, when the shop stablish communication to star the process, car shield Rep told them what exactly they need (estimate, pictures and records) and then they took care of the bill.
I saw the commercials on tv
Date of experience: September 14, 2024
Victor, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
I truly loved the customer service and how I was able to get my car to the shop however, things slowed down when it came to the claim adjuster to approve the claim.
Outstanding Support to get my vehicle to the repair facility.
I heard about years ago and became a member of the family.
Date of experience: November 5, 2024
Huger, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not completely satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
My problem was my app no longer works—after I paid off my balance. Customer service was just fine. It's my app that no longer functions. What's up with that?
Date of experience: September 29, 2024
Ralph, we apologize for any inconvenience this has caused. We aware of issues with the App and are currently addressing them. We advise to uninstall the app and download it again. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
My service advisor notified me that my water pump was bad on my car and needed replacement. Contract Car Shield and everything was handled by my service department and Car Shield.
Everyone I have spoken to have been very friendly and professional. They were very concern about me as a customer.
I chose Car Shield because they had notify me on several occasions and I received a email offering me a discount that I decided to act on.
Date of experience: November 17, 2024
Mary, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I have made contact with several Delicious regarding a repair to my vehicle only to be informed they do not accept claims under CarShield due to previous bad experiences which were not detailed.
I want occasion I had a bad rep who was very short with me and provided less than correct information. I called again and received excellent customer service but from a different representative.
I chose CarShield based on the advertisements seen on TV
Date of experience: September 24, 2024
Sharon, we appreciate you taking the time to bring this matter to our attention. We have a dedicated and skilled team that provide our customers assistance in locating Repair Facilities. We are always looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Told one thing, get to the dealership and it's the one part not covered. I checked and asked and was assured. Months later I was told it was. Not happy and never again!
I was told no not covered when I called, then months later I was told it was.
Was told all important parts were covered, I even asked about certain parts and was assured.
Date of experience: September 13, 2024
Bambi, we apologize for any confusion regarding your coverage and your claim. We do send out the contract immediately, which does go over the coverage details. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Caroline, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.