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CarShield has a rating of 4.2 stars from 3,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
My problem was taken care of swiftly and saved me money.
The ads on TV were my inspiration.
Date of experience: January 11, 2024
I had no experience yet. I am keeping my fingers crossed that I will never need to use it.
For financial security if and when my car ever has a problem.
Date of experience: January 4, 2024
Had repair done on my car for 3100 dollars and the cost to me was 100 dollars deductible
Did not know how had my coverage since Car Shield has several agencies.
They had best offer for the coverage.
Date of experience: November 16, 2023
We’re happy to help. Let us know if you need anything else.
Only cover 2/3 of the repair bill leaving me $1100 to pay out of pocket, worthless coverage
They just told me to take to the repair shop that accepted your coveage.
Someone recommended, now have to tell them do not recommend again
Date of experience: December 1, 2023
I haven't haven't able to use it to you my experience but thanks for asking.
Very friendly and nice.
But because I don't have much money to fix my car.
Date of experience: January 8, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
I have never had a problem with car shield always on time no problem
Date of experience: January 1, 2024
Accurate in time and outsource company to tow my car was courteous and professional
inquiry on how to get a tow truck
Car safety and I am a senior
Date of experience: January 1, 2024
The experience with car shield has been great I have no issues no complaints or any of that sort.
To extend my warranty on the vehicle
Date of experience: October 30, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I haven't had the work done but its been approved. I trust that they will keep their word
My car was starting to act funny so I had it checked
Date of experience: November 12, 2023
They dont want to pay for anything that goes wrong with my vehicle.
TV commercials
Date of experience: January 10, 2024
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Haven't had a ordeal yet didn't need to go to the shop yet other than that great policy
Date of experience: January 4, 2024
Representatives are knowledgeable and helpful. I was not switched from dept to dept.
Price and reputation
Date of experience: January 4, 2024
My dealership called Car Shield with the diagnostic and the repair was covered.
Date of experience: January 4, 2024
The person I talked to took are of the problem for me
It’s supposedly the best, but I haven’t had to use it yet. I guess I will see when the time comes
Date of experience: January 5, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
My card had expired but it fixed now it was good I don't have that much to say
Heard about it on TV
Date of experience: November 9, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
I say that because I have not needed to use the service yet so I consider myself lucky!
I wanted to cover any needed repairs that may come up. So far, nothing has happened to make me need their services.
Date of experience: January 4, 2024
Car shield was on time and took care of my car and I was very satisfied
Cause I know I will be taken care of when there’s a problem
Date of experience: January 8, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
Great service provided quick approval for job to be done
Date of experience: January 8, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I paid into CarShield for six months before I started experiencing car problems. However, when I did need CarShield they told me to pay for the initial diagnostic cost up front from the auto dealership where I took my car for repairs. The dealership said that CarShield want me to pay for the labor, diagnostic and repair cost up front and CarShield would reimburse me. The diagnostic revealed that the cost had come to over $5000.00, and CarShield also told me to pay the cost and CarShield would reimburse me later. I was under the impression that CarShield did that up front, so there members wouldn't need to go through that. I didn't have $5000.00 available to wait to be reimbursed by CarShield. That was the whole reason for my signing up for CarShield in the first place. The CarShield commercials are very miss leading. I wish there was a way I could get reimbursed for the six months of payments paid because I paid in good faith. Trusting / believing that CarShield was offering a product which I purchased in good faith, now I want my money back. CarShield sold me a fake bill of goods. I feel ripped off, violated. All those celebrities, convincing unassuming customers and selling them about how practical and affordable they believe CarShield was for them, and even lead those same unassuming customers that they were customers themselves. As i think back over those commercials for CarShield. What kind of successful Hollywood Celebrity couldn't afford a new car if needed. It makes me rethink the lifestyles of those celebrities representing CarShield. I'm so disappointed in CarShield, because with all of the corporate trick-a-ration going on these days. CarShield doesn't appear to be a good corporate citizen. You got me CarShield. Now give me my money back.
Evasive. Got the back and forth, between CarShield. and my repair dealership. This went for a week and a half.
Because, I believed in what your celebrities sold me. I also thought your product was something I needed, and I did have an older car without a current warranty. Never did I expected CarShield to telling me that I needed to pay for the diagnostic myself, and CarShield would reimburse me later. Unfortunately, I don’t happen to have $ 5000.00 lying around
Date of experience: August 12, 2023
I presumed all that was told to me on signing up with car shields was fact.
I was told one thing by one customer representative and was told something else, or was corrected by another. Very confusing
I choose to go with car shields, because I assume all that I was told and saw on their commercials was factual truth.
Date of experience: December 10, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
So far it has been good, let's hope it stays that way
For the after market added coverage 👌
Date of experience: January 4, 2024
I called to ask a question? The. It was answered and it was fine.
I have woven two reviews now about it so I am done. Thank you.
Date of experience: January 6, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Good customer service to resolve an issue of an issue with credit card payment
Billing mess up but tesolved
Date of experience: January 6, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
A very pleasant helpful lady answered my questions and will be sending information about my house.
It looked like a good offer when I signed up 1-2 yrs. Ago.
Date of experience: December 8, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We're happy to hear this. Let us know if you need anything else.