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CarShield has a rating of 4.2 stars from 3,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Answered phone in a timely manner. And very polite
Because it saves me money on car repairs
Date of experience: January 7, 2024
I pay $116.00 a mo. With $100.00 deductible, and you all did not honor, the $100.00 deductible.
Thought you'll was a Honorable Company!
Date of experience: January 2, 2024
The policy was very good but sold the vehicle. It covered any problem that could have risen
Got the policy canceled with no problem
Needed a good policy
Date of experience: November 20, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
The staff is very polite, so far I didn't need any service but I have it just in case
I needed a car warranty
Date of experience: October 2, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
My truck was completed quickly and my repair people did all the work for me.
It was awesome
Heard they were reliable.
Date of experience: December 19, 2023
We're happy to hear this. Let us know if you need anything else.
All the thing had to do before I can at my car fix.{not good}
Because i needed protection for my car which I didn't have and a Army buddy told me about CarShield that is why.
Date of experience: January 5, 2024
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
Haven't used it yet on the car to have it repaired
Haven’t used it to have the car service yet
My warranty has expired
Date of experience: January 4, 2024
First I would advise folks to review the BBB rating. They have settled a 1,000 claims this past year in the NW.
I went to their web site after seeing numerous TV ads. Barely finished filling out the info (to get quote supposedly) when I got a call. First guy asked how many miles on car and was everything okay. He then immediately transferred me to Vince (salesman). Vince asked how many miles on the car and was everything okay.
He then went into a sales pitch about the low miles on my car and I qualified for the Diamond level. Hard to get a word in during the sales pitch. He went on to describe the benefits for only $129.99 a month. I asked about other levels of coverage, Vince stated that my low miles made the Diamond coverage the same price as the Platinum and as I was a first time called I could get the Diamond coverage for $109.99 a month. I asked for a copy of the contract.
Vince did not want to send me a copy but said I would get one as soon as I paid the $109.99 and had 30 days to cancel. He stated the contract was exclusionary and if it wasn't listed in the contract it was covered. After going back and forth he finally e-mailed me a sample contract, all 24 pages. I asked him who I should call after I looked this over and made my decision. He wanted to wait while I read it. Told him that 214 pages was a lot of pages to list the things that weren't covered and I didn't think he wanted to wait while I read it. I said that I didn't think he wanted to wait while I read the whole thing. He said take my time and immediately put me hold with music playing.
I hung up.
Other reviews have stated how hard it is to cancel the contract. How they have an excuse for not covering a claim. The BBB has an very derogatory statement regarding reviews and complaints.
Tip for consumers:
Statement from the BBB and other reviews
Products used:
Was not even give an opportunity to purchase any of their services.
Date of experience: February 17, 2021
They are very helpful and polite very all so helpful in my experience
Date of experience: January 5, 2024
We’re happy to help. Let us know if you need anything else.
They were extremely helpful and polite with get in me the plan for my Nissan Rouge and explaining how it work
Date of experience: December 20, 2023
Transmission was rebuilt and all I paid was the deductible
Had starter replace
TV advertisement
Date of experience: January 4, 2024
Good service, they know what we need and I'm glad I'm able to do business with them
Knowledgeable.
Needed Coverage
Date of experience: November 17, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Just needed to schedule payments on a different credit card.
To avoid any huge repair bills
Date of experience: January 5, 2024
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
I am very happy with my experience with Car Shield and how the claim was handled.
Advertisements and checking with friends that use Car Shield.
Date of experience: December 4, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Whenever I needed service customer service was very helpful
Great
Their reputation
Date of experience: January 4, 2024
No problem. Rep was friendly and professional and knowledgeable
Date of experience: January 4, 2024
Fast and efficient. Representative was courteous and experienced.
Needed a reliable and experienced company with a history of cost savings to subsidize repair cost.
Date of experience: January 4, 2024
Assistant quickly got my card info updated. That was all I needed to do that day.
My cars are just out of factory warranty.
Date of experience: December 4, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Prompt and courteous customer service with clear information and guidance
Excellent coverage of high mileage vehicle and very reasonable cost for value
Date of experience: January 3, 2024
Representatives don't seem to have appropriate knowledge of cars.
Was interested in having warranty coverage for older car. However, have encountered that CARSHIELD is not acceptable by many dealers. They do not want to go thru the long red tape to process.
Date of experience: January 4, 2024
Assisted me with my issue promptly. I was very satisfied; quick and easy
Good experience
Date of experience: January 4, 2024
I called to change a credit card. The rep was so nice and very helpful
Excellent!!
Date of experience: January 4, 2024
Iv been lucky not to have any mechanical problems as of yet
Im on social security and they seem to have the best rates an worked with me on the payments which made it easy on me
Date of experience: January 4, 2024
Have not much to say. I've only been with y'all a short time
Great deals so far.
Date of experience: January 4, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thank you for your time and review. If you have any questions give us a call!