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CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Had my vehicle repaired and car shield paid the bill in full
Good benefits
Date of experience: January 4, 2024
Courteous and very professional right to the point problem fixed
Professional and courteous
Date of experience: January 4, 2024
No problems yet to report, but I feel protected for any major issues with my car.
Answered my questions with ease
Protection against probable car issues
Date of experience: January 4, 2024
Issue with credit card
Was solved quickly by a courteous agent that was easily understood
Date of experience: December 15, 2023
I loved the service. Saved me thousands of dollars!
To save money and not have to worry about big mechanic fees.
Date of experience: January 2, 2024
Excellent service,they have provided me with the information I needed
I wanted to make sure that I didn’t have any issues with my car
Date of experience: January 2, 2024
Customer service listened carefully to my request intentionally and promptly took action.
I like their custom style plans.
Date of experience: January 3, 2024
First time I tried to use it and got turned down after all the money I have payed in
got turned down on very first claim and i have been paying on it for quiet awhile
Date of experience: August 14, 2023
Car Shield was such a beautiful experience car shield it's word 100 %Ice
Date of experience: January 2, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Take too long to get approval and it's 5 - 6 weeks and still don't have my vehicle as yet
Was good but the repair shop took too long to get the job done
Because I believe that the process would be speedy
Date of experience: August 9, 2023
I sold the vehicle that had Car Shield, and transferred the policy to a different auto.
Pretty quick and easy. only one phone call
Save money on older vehicles out of warranty.
Date of experience: December 1, 2023
There had been a change in your company, and your employee explained it very well. Satisfied.
Very satisfied
From an advertisement
Date of experience: December 1, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
It was a card change. Nothing else was done. They did what I needed. And thank you.
Had to give new card number
Date of experience: November 10, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
HUGE SCAM! Just research the Better Business Bureau Customer Service is rude! They find reasons not to cover vehicle
Date of experience: August 30, 2023
Looks like you are still have a policy with us. If there is anything more we can do for you, please give us a call.
Short and sweet. To the point. Wonderful customer service from the lady who helped me.
Date of experience: December 13, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
My service representative at my local Toyota dealership had cleared work to be done on my 2013 Camry. He had called into Car Shield twice to make sure the cost of the work would be covered. He was told to set the date for the repair, on that date he was to call in with the mileage and the date. When he called to give that data, he was informed that the parts and repairs on my vehicle would not be covered due to the fact that the parts had not 'failed'. Car Shields' definition of part failure was NOT defined in the contract we had been paying on for 3 years.
Failure, according to Car Shield, for this part, is defined as the deterioration of the bushing at the linkage connection at the end of the part. This bushing has absolutely no function aside from providing a cushion preventing the connecting parts from impacting each other during normal operations. The suspension part in question was no longer able to perform its primary function due to age and use (which is what we purchase Car Shield for in the first place).
So 'failure' as defined by pretty much the entire mechanical community - defined as the inability to perform a primary function - is not how Car Shield CHOOSES to define failure.
I escalated from the customer service representative to a supervisor who proceeded to insult my intelligence, by asking if I had read my contract agreement, even going so far as to tell me where to find the specific exclusions to repair coverage for the part in question. I responded by asking him if the part was non-functional, how could that not constitute operational failure. He had no answer.
I told him that we would be cancelling our coverage immediately.
A non-operational part is a failed part.
Do not insult your customers and expect to retain them.
DO NOT BUY THIS INSURANCE
Even my service guy dislikes this company.
Tip for consumers:
Read the fine print should you choose this company. IT is NOT bumper to bumper coverage.
Products used:
post warrenty car repair insurance
Date of experience: February 18, 2023
I hope my review will be warning for people carshield it's BAD BAD company don't work with them because they are lier's and never stud what they say they are good to take your money telling you all kinds of lies that you can take your car any car service senter that they don't have any problems to fix your car if it broke but when you need to get your car fix then your problem start carshield will try to do anything to not paying for service if you don't believe just ask your car dealer they're will tell you I have 2014 Mercedes and I need to service my car and I take to Mercedes and when I tell them I have carshield they said they don't work with them because they never pay and when I call carshield they give me the pep boys address that carshield only works with them and when I getting contract with them they said they work with any service so like I said they are LIER'S so my car sitting in pep boys 25 days and it nothing have been done it's so sad that I have to give carshield a star for writing a review I would give them --0 star
PS I will post something to ICE-T to let him know that he supports BAD company
Tip for consumers:
I hope people will read the comments Carshield is BAD BAD business
Products used:
Carshield car warranty
Date of experience: October 13, 2023
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
The agent was very helpful and very pleasant. A very brief conversation. All good.
Just called to update my payment method, but I had already done so.
Heard good things.
Date of experience: January 1, 2024
I had experienced a reduction in income and they designed the plan around that.
Previous customer with a positive experience.
Date of experience: January 1, 2024
No problems with customer services. Everything went smooth and in a timely manner.
My credit card on file had been compromized. I called to give an updated credit card number.
Date of experience: January 2, 2024
Haven't had to use it yet, but will in the near future
A friend of mine used you folks before
Date of experience: January 1, 2024
The mechanism in the door was broken so the door could not be opened and the fob did not work.
polite but not helpful
Trusted the TV ad and I have Home Shield
Date of experience: January 1, 2024
The feedback remains as previously stated. Sorry, what you get is what you get.
Date of experience: January 1, 2024
Nothing was covered without a problem>………………………………..
Date of experience: January 1, 2024
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.