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CarShield has a rating of 4.2 stars from 3,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Nothing was covered without a problem>………………………………..
Date of experience: January 1, 2024
Agent was very helpful in doing what I needed at the time of contact.
Needed a warranty beyond factory warranty.
Date of experience: January 1, 2024
Thank you for your time and review. If you have any questions give us a call!
Suck into the worst people to deal with disingenuous company home safe
fair
I believe your ads after contacted by home safe through car shield took a shot with them big mistake your number two maybe I should have went with number one company
Date of experience: January 1, 2024
Very friendly. And clear speaking representative that I talked to..
Just for a back up plan.And to have peace of mind..
Date of experience: January 1, 2024
Customer Service was great explaining everything I needed to know
Because I never knew when I would face a breakdown and the different levels of maintenance they were offering were very appealing.
Date of experience: January 1, 2024
Only a lawyer understands the coverage. Make it easier to understand.
Date of experience: January 1, 2024
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Helped me with my problem. Had to change over credit card.
For the coverage offered.
Date of experience: January 1, 2024
Representative was very helpful in getting my husband the best possible rare for him.
See above statement.
At the time it was the only company out there that offered what we were looking for.
Date of experience: January 1, 2024
Everything went well, tha staff was very knowledgeable and answered all of my questions.
Very knowledgeable and pleasant to work with. Also spoke English..
My car was just paid off when I called, and the gentleman I spoke to was very knowledgeable. I joined that day.
Date of experience: January 1, 2024
Everything has always gone smoothly. No complaints.
It's the best service out there.
Date of experience: January 1, 2024
Professional very pleased with the service provided to me
Great service
Date of experience: January 1, 2024
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I am very satisfied with purchasing Car Shield. And have recommended it to friends and Family
Customer Service was very Helpful with my payment issue
They have saved me a lot of money for my car repairs
Date of experience: November 26, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I have always had great customer service when I needed to make a claim!
Since my vehicle is an older version I needed something to protect me from unwarranted costly car issues.
Date of experience: December 19, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Was not contacted about the move from MEPCO caused me to make a second payment to car shield & extra time on my end, not happy!
Because of the advertising & giving the protection promised, I thought it would be a wise investment.
Date of experience: November 24, 2023
We are sorry you feel this way. Please give us a call so we can explain the coverage details or help you with any of your Customer Service needs.
Thank you for your awesome service. Auto service names were sent to my email.
Called to get name of auto service providers and the information was sent to my email. Thank you for your fast service.
Needed some type of car service since my warranty expired. I seen the commercial and called the phone number.
Date of experience: December 19, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I give carshield warranty protected is always on time when we need them the most on repair
Because they are on time when you need them carshield warranty protection y
Date of experience: December 9, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Great experience from start to finish, had no issues with finding a mechanic to payment. Thank U!
Date of experience: October 31, 2023
Thank you for your time and review. If you have any questions give us a call!
If or when you approve a car repair according to my policy then l will let you know
TV advertisment
Date of experience: August 14, 2023
Whatever the problem, car shield can and will help you resolve the issues.
Excellent
Your TV ads chose me!
Date of experience: December 22, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I have been so happy to have this protection. It has saved me thousands of dollars.
Great Customer Service and fast claim processing.
Date of experience: November 21, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Haven't had to use it yet but if I ever do I will be able to give a review then
Extended warranty went out and you always need coverage on mechanical parts on your car
Date of experience: December 14, 2023
I don't really remember why I contacted CS.
More characters, at least 50.
Date of experience: December 20, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.