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CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Best customer service I have ever delt with I turned down the coverage from the Ram dealership to stay with carshield
It was to change trucks and they were very helpful
Date of experience: November 13, 2023
My claim was handled with no problem whatsoever I appreciate it and thank you very much? Thank you
Date of experience: December 19, 2023
Awful five years I am very Angry. I already explained my disgust in another survey...
I thought that I could had some benefits from the coverage.
Date of experience: December 2, 2023
Very professional and helpful. Was able to come to a resolution in no time
Very helpful
Date of experience: December 13, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Process was smooth with Auto Advantage and Car Shield communicated with me and shop as to coverage and process!
Car Shield found a shop that worked with them.
Research and various caparisons. Work done with smaller family owned business. A little disappointed dealer would not work with Car Shield!
Date of experience: October 31, 2023
We’re happy to help. Let us know if you need anything else.
Bad did not cover much on my repairs. I was out a lot of out of my pocket
Ok
Date of experience: December 23, 2023
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
I was very surprised, the agents were friendly and nice. Any questions I had they answered.
2 of my friends have it for 6 months and very satisfied with Car Shield.
Date of experience: November 10, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
We had csr shield for about 33 months had no problem with it.
Gor a warranty after manufacturer warranty was completed
Date of experience: December 16, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Didn't file a claim, but talked to help a couple of times. Seemed great. (Customer service)
Reputation looked as good or better than competitors
Date of experience: November 8, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
With Car shield I always knew that my car was cover for any big break down.
My brother and a friend of mine also have car shield for their older cars
Date of experience: November 7, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
It would have cost me $2,400 but car shield payed $2,300.
To protect me from break downs
Date of experience: December 23, 2023
We’re happy to help. Let us know if you need anything else.
Don't care how they need "PRE" work estimate.Usually the work needed is emergency.
Very friendly, answered all my questions
Because my Warrenty expired.
Date of experience: December 14, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Different information given to the repairman than to me
The person was polite but told me everything was covered but it was not.
To financially be able to pay for car repairs.
Date of experience: December 21, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
It's alright I guess it's like any of the other companies actually Endurance offer more
It’s was recommended to me by a friend
Date of experience: November 26, 2023
Thank you for your time and review. If you have any questions give us a call!
Awesome no comments. And explain me the details on how work should be done at the dealership.
They atend me with my questions real good.
Heard from on TV.
Date of experience: August 21, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Nonessential. Didn't even use it but car shield is great
Date of experience: December 21, 2023
Thank you for your time and review. If you have any questions give us a call!
There is a craws in the covers what I need... I DO NOT HAVE 50 WORDS TO SAY ABOUT CAR SHIELD RIGHT OF THE MONTMENT...
YOU ARE NOT PUT ON TO BE...
NEED THE PROTENTION ON MY NEW CAR BUT I FOUND THEY WILL NOT HELP ANYONE THAT NEED IF YOU CAR BREAKS DOWN...
Date of experience: December 13, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
My claim call was answered promptly and I was given detailed instruction on how to file a claim.
I needed repair insurance for my corvette that was out of warranty.
Date of experience: December 13, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Been with car shield for 2.5 years. Nothing but high marks! Thanks
Needed to change credit card
Date of experience: December 21, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Very knowledgeable staff, able to answer all my questions.
I talked to other people and was told that Car Shield was trustworthy. I would definitely recommend it.
Date of experience: December 20, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Car Shield did not cover anything that needed working on - not happy
They were friendly and courteous
TV ads sounded good
Date of experience: December 16, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Helpful, ensuring, likeable to talk to and reassuring
Their coverage
Date of experience: December 19, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Staff was very friendly and very knowledgeable with all aspects of the services that were provided
Very fast response to the call and payment to the business who did the repair
I am a car shield client with another car and I am very satisfied with the service
Date of experience: October 28, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We’re happy to help. Let us know if you need anything else.