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CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
I got a very good deal. The guy was a really good sales person. Talked me into it. Glad he did….
I’ve had them before on another vehicle.
Date of experience: November 11, 2023
Home appliances coverages explained by customer representative.
Had a cheaper plan in appliance coverage as far as out of pocket costs for tech to come out.
Date of experience: December 20, 2023
It was a very helpful experience. All my questions were answered.
I've been when you for years.
Date of experience: December 20, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Tried to get on my account, but you were having problems with site.
Trusted, not a fly by night outfit.
Date of experience: December 20, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Just asking for help and direction received prompt feed back
Totally knowledgeable and helping on any questions I asked
Took a chance
Date of experience: December 20, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Experience was good, still Waiting for my contract. It's been 10 days
Date of experience: December 20, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
The customer service rep was kind patient and pleasant.
I needed a trustworthy car warranty company.
Date of experience: December 19, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Car shield refused coverage therefore I was out of pocket for the needed repairs
Great service
Date of experience: December 19, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
As my experience. Having our own trucking company.they are great
Great
Service and knowledge
Date of experience: December 19, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Best customer service ever and the staff are professional
They staff are so good
Watching tv
Date of experience: December 19, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
One of a kind, and we'll spent money
GOD BLESS, l love carshield and I been telling others about CAR SHIELD
Just great no issues
Because I heard it on the TV, and others and it helps me safe money at times but it been great so far I used to work on car but now to many personal issues like my back 8surgery, any who just a big thanks
Date of experience: August 18, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
When I drove my car off it had the same vibration I took it in for
My customer service with you was great except you paid before you found out if I was satisfied with the mechanic service. I plan to take my car back in Monday.
I originally chose Car Shield from TV ad
Date of experience: December 16, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Terrible, not worth it. Not of thier word. The platinum service is a lie
Shell game
Advertisement
Date of experience: December 4, 2023
The representative was extremely helpful answering all my questions.
Great reputation
Date of experience: December 19, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
I needed work done and everywhere I went did not deal with car shield so I had to pay for the work I am not sure if I will stay with you
I thought It would be good for me
Date of experience: August 15, 2023
It was a great experience for me and I am grateful for the opportunity that I got from you guys
I heard about it on the radio and tv and it sounded like a great deal
Date of experience: December 1, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Hadn't had one yet
Hope not to means trouble
But if i do glad to know that you are here
Suppose to b good
Date of experience: August 7, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I have had carshield for years I just bought a c5 Corvette and they covered most of my repair bill
I had a policy questions
Great reviews
Date of experience: August 11, 2023
We’re happy to help. Let us know if you need anything else.
The person I spoke to was very professional and resolved the problem in minutes
To protect my car
Date of experience: December 1, 2023
In the past went I needed service it was good to know I was helped.
Because I believe in your product.
Date of experience: December 14, 2023
Thank you for your time and review. If you have any questions give us a call!
The Agent was very knowledgeable and with the information that I needed.
I wanted to see if it's the best program for my car.
Date of experience: December 11, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
I was able to change my payment process over the phone without any problems.
Date of experience: December 17, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
They have been very helpful everytime I have had to use the service. Glad I signed up for sure.
The offer that was presented.
Date of experience: December 5, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
I really don't know what to say but I will say thank God for courtship
Very satisfied
Because of the commercials on TV
Date of experience: December 14, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thank you for your time and review. If you have any questions give us a call!