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CarShield has a rating of 4.2 stars from 3,612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
The claim process went very well. The representatives very thorough and well informed. The only issue I had was the fact I was on hold about 45 minutes.
Best bang for the money they have a very good reputation. Both of my vehicles are 2016 models so felt it was a good idea to sign up
Date of experience: October 22, 2024
My Honda needed service I scheduled service with Honda on 11/29/24 Honda service contacted Car Shield and reviewed my estimate
Car Shield approved my estimate Honda proceeded with the repair
Car Shield saved me $800 dollars
Their reputation in the auto field
My friends have Car Shield their happy
This was my first repair with Car Shield I’m very pleased with the ease of working with Car Shield
Date of experience: November 29, 2024
Had questions and all were answered. Plus got some additional information for someone who may be interested in covering another vehicle. Thank you car shield.
Experience with them through a family member
Date of experience: November 17, 2024
Robert, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Car Shield provided excellent customer service with the highest level of professionalism and commitment. They are great. I would highly recommend them.
Date of experience: October 29, 2024
Dale, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Not very good. It is like I am paying for "Excludables". Every time something goes wrong with my car It was not covered. In other words it was excluded.
Customer Service was okay.
I thought Car Shield would cover most of my break downs.
Date of experience: September 20, 2024
Paul, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162.
My air conditioning unit went in my SUV and all I had to pay was my deductible. So it worked out just like they said it would. I'm impressed. And I'm very thankful that I had car shield.
They were very courteous on the phone and reached out to my dealership and everything was taken care of
Date of experience: September 24, 2024
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
My experience with Car Shield has always been very pleasing. When ever I had an issue Car Shield was always there and on time. I would highly recommend Car Shield
Rep was always new of the product and instructed me on how to handle issue
Needed an extended warranty and was impressed with the TV ads
Date of experience: December 3, 2024
Katherine, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I received a call on 5 Dec 24. A bout my 2014 Silverado, so I call to find out what it was about, and was told that there were no issues with my truck. Thee lady said that it was a scam.
Date of experience: December 6, 2024
Frank, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
They were very good with setting up my car for repairs, could chose anyone as long as they take carshield, customer service were very helpful on the process.
I chose Car Shield because my car is older 2016 and wanted to get protection for any upcoming repairs as I am on a fixed income and can pay the deductibles.
Date of experience: November 8, 2024
Maribeth, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I have only had CarShield for about 5 months and have never had to use it!
The car I bought was top of the line and in like new condition, 8 years old and only 45,000 miles!
Tho car had an 8 year warranty and I had Endurance and it ran out 2 months after I bought it!
I had heard about CarShield on the Cris Saldecio show on Newsmax TV!
I read some of the reviews I saw about it and decided to get CarShield!
I called and got the insurance through them!
Date of experience: November 15, 2024
Carol, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
It was a problem and I should have known to not by something without seeing the contract first.
A lot of language in the contract that I did not agree with, that is why I canceled.
It was ok, the rep tried to get me to keep the coverage but like I said above I did not like some of the language in the contract.
It was recommended, but I would not recommend it without the party doing the purchasing to review the contract first.
Date of experience: October 30, 2024
Mark, we do offer a grace period to review the contract and get your money back in a full refund. Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
I been a customer 3+ years, I'm really pleased with Carshield! I tell everyone I see about how great Carshield coverage has been to me! Truly a blessing, thank you!
I can’t remember the lady name but she did a wonderful job helping me!!
Peace of mind when my car breaks down
Date of experience: November 17, 2024
Carletta, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Used the contract to get my BMW Rack and Pinion fixed. The process was very easy and they were very helpful with my service technician and rental agent.
My car service representative advised me to get Car Shield and after doing my due diligence. I decided to purchase a contract. Now I couldn't be happier
Date of experience: November 17, 2024
Derrick, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
The customer support has been great but between Ford of Clermont and Carshield I've been waiting for them to come back with the decision as to approve the repairs and Ford to provide the necessary information required.
Excellent service in regards to help out with trying to get all parties on the same page and Alxis she did h er best to assist.
They had a good rating with the BBB and a couple of friends had them and great results and service.
Date of experience: November 15, 2024
David, it is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
I referred Pay Less Auto Services to call Car Shield and order my claim for a transmission because my head gone bad.
Car Shield honored my Claim,and I am satisfied, thank you Car Shield for all that you do!🙂
I was referred to Car show by Genesis Chevrolet dealership sales representative 2020 when I purchased my 2017 Chevrolet Traverse; and I'm glad they did.
Date of experience: November 14, 2024
Mary, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if there is anything else you need.
My vehicle needed attention bad and asap. Having been with CarShield for some time, I called and talked to an understanding individual who helped me with what I needed to do to get my vehicle fixed.
Great! Friendly staff and courteous.
I chose CarShield a few years ago for my vehicle for peace of mind. I’ve seen their ads on TV, as well.
Date of experience: November 4, 2024
Minnie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I had to Rejoin in a Higher Price range from the first Contract. I was Very impressed with the quality of Service. I had been with the company Almost Two years.
She was very great and broke the News .
I was told that Car Shield was A GREAT Company by A Friend that had a Contract, for years, then I saw Commercial on TV.
Date of experience: December 8, 2024
Pearline, that is unfortunate to hear and we apologize for the inconvenience. After further review, it looks like you were several months behind on payments and the account cancelled for nonpayment. Our coverage plans vary depending on the age and mileage of the vehicle, therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Read the fine print first before you're consider purchasing it. It's a scam to get your money. Don't tell me I didn't tell you so.,, even the dealer told me this CarShield is very hard to work with..
Date of experience: August 3, 2024
This is not the company you want to work with. Please a fine print. They want to use after market part vs OEM. Not just that.! Read the policy and you will understand why don't work with them. Even the car dealers said CarShield is the worst company to deals with..
Date of experience: March 9, 2024
I could not get online thru the app to review my policy. I was told that the app was not working and that she would send me a PSF of my policy. I never got that PDF.
The agent never sent me a copy of insurance
Date of experience: December 2, 2024
Stanley, we sincerely apologize for any inconvenience this situation may have caused. A copy of your contract has been emailed to you, and we have also dispatched a physical copy via mail. Should you have any additional needs or inquiries, please do not hesitate to contact us.
Was gonna cancel CarShield and my a/c broke the next day! Took my suburban to my mechanic and they contacted CarShield and had it fixed the same day! Was so grateful that I didn't cancel my policy!
They were accurate and friendly
To keep my suv up and running at a low cost!
Date of experience: November 15, 2024
Gabe, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I would like to Thank Ashley from CarShield for helping me get the coverage that I received when I was lied to by the dealership that I was involved with that my car problem was not covered by Car shield when in fact it was and Ashley exposed the dealership for there lie and my car's problem was fixed by CarShield.
I was treated very well by my customer service rep Ashley and she explained to me everything that was going on and how the situation got resolved.
Date of experience: September 6, 2024
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
I never got to experience a claim thru carshield. I have just been hearing a lot of bad reviews from certain customers that had a claim thru carshield
Didn't know at the time of the bad reviews.
Date of experience: September 29, 2024
Jay, we have had over 2 million customers and the negative reviews online are a tiny fraction of our business. We’re happy to stand on our record of 19 years in business and our claims department pays out over $12 million in claims every month. That said, we are always working on providing better products and services each day. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I buy new cars and usually trade-in my vehicles when the manufacturer bumper-to-bumper warranty expires along with the Power Train Warranty. I retired this year and budge is an issue so I may keep my cars a few more years longer. This is the first time I have ever used Car Shield. I worked with the Car Shield Warranty Specialist on the phone and we negotiated a realistic monthly rate that I could afford. Three months later I noticed some issues and took the vehicle to Ford and had it analyzed. It was identified that I had a Transmission issue. Ford reached out to Car Shield and submitted a Claim. American Auto Shield is the Contract Administrator and the Claim Processor. Car Shield has a very structured set of procedures. I/Ford followed those procedures and once the Car Shield Inspector performed his work, I was contacted by American Auto Shield and was informed that the work would be covered and that they told Ford to order the parts and start the work. I was also provided a Rental Car from Enterprise for 7 days while the work was being performed. All I had to pay upon completion of the work was the $500 deductible. I am so glad I signed up for Car Shield and would recommend them in a second if your original manufacture warranty has expired. Thank you Car Shield for getting my wife's car fixed and her back on the road.
I performed research on multiple Auto Warranty Providers and Car Shield had the best coverage for the best price along with reading reviews from very happy customers online.
Date of experience: November 5, 2024
Jim, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
It was the easiest and pleasant experience. My Lexus Dealer reached out and responded next day. The work was done that day and CarShield paid for my A/C.
I saw commercial
Date of experience: November 11, 2024
Pamela, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Excellent quick and thourough answer
I DO NOT LIKE SURVEYS BUT DID BECAUSE SERVICE WAS GOOD. HATE HATE REQUIREMENT OF 50 characters. Change that one word should be enough
Excellent quick and thourough answer
Answer
Excellent quick and thourough answer
Answer
Excellent
Good deal for us
Date of experience: November 19, 2024
Cindy, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Larry, we appreciate your review and are glad we could be of service. If you have any further needs or questions, please reach out!