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    CarShield

CarShield

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Overview

CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.

  • Service
    1591

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 79.6%
Positive
1,804
Neutral
115
Negative
348
View ratings trends
19
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How would you rate CarShield?
Top Positive Review

“Piece of mind”

Jeffrey B.
12/1/24

I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!

Date of experience: 11/21/24
See positive reviews
Top Critical Review

“Dissatisfied as dissatisfied can be.”

Chester P.
10/15/24

After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!

Date of experience: 10/5/24
See critical reviews

Reviews (3,613)

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Reviews that mention popular keywords

car shield (987) repair shop (97) customer service (464) credit card (50) tow truck (26) repair facility (27) car repair (62)
Thumbnail of user tomk1428
Michigan
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Have had nothing but good contacts with Car Shield.

Reason I chose this business:

Heard and read a lot of good things about them and it has proven to be true!

Date of experience: December 1, 2023

Thumbnail of user reggiem110
Florida
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

My experience with Car Shield was very delightful!

Reason I chose this business:

I heard from friends that Car Shield was a tremendous help, so I decided to give them a chance. I recently submitted my first claim and I was quite pleased that I had no issues. I’m very happy that I chose Car Shield.

Date of experience: December 1, 2023

Thumbnail of user jannellc3
Rhode Island
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

I was satisfied with prompt attention and assistance.

Reason I chose this business:

I liked the cost and coverage. But I haven't had to use them yet.

Service

Date of experience: December 1, 2023

Thumbnail of user nelsoni28
Florida
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

Didn't get to use it much. Traded for new car. Nothing else to say.

None

Service

Date of experience: November 5, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user lindab5769
New York
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

Every time I've had to use my car shield they have always came thru it's a good thing to have.

Reason I chose this business:

It’s a good coverage to have.

Date of experience: November 2, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Thumbnail of user judya940
North Carolina
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Good experience with recent services needed. No time lapse in approval for what they would cover.

Reason I chose this business:

I watch the advertisement and endorsement by some of my favorite stars.

Date of experience: December 1, 2023

Thumbnail of user charless3564
Arkansas
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Car Shield addressed my problem quickly and took care of it.

Well done

Reason I chose this business:

Their prices sounded good

Service

Date of experience: December 1, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We’re happy to help. Let us know if you need anything else.

Thumbnail of user rebeccam2819
Texas
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Thank you for handling my concerns quickly and efficiently.

Concern was handled in a very courteous and professional manner. Thank you for handling my concerns in a timely manner as well.

Service

Date of experience: December 1, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user florenceg100
Texas
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

Be truly explained things correctly and people who have never been through this

Service

Date of experience: December 1, 2023

Thumbnail of user victoriam1465
Oregon
1 review
1 helpful vote
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December 1st, 2023
Verified purchase

I had an electronic problem with my car, and they took care of it

There was a mixup with The repair, and they finally straightened it out With Kia in Medford, Oregon

Reason I chose this business:

Seeing the commercials on TV helped

Service

Date of experience: December 1, 2023

Thumbnail of user roberts9724
Missouri
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

I went down there because my truck was not blowing hot air

Reason I chose this business:

I chose Car Shield because the way they put it they would cover things on your car well to find out they don’t cover the parts when you call in that you need so I’ve been paying all these months for the first time I needed it they wouldn’t pay so why haven’t

Date of experience: December 1, 2023

Thumbnail of user micheles1379
Pennsylvania
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Car shield gives you peace of mind and the staff is very helpful I would recommend them to anyone

Date of experience: December 1, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user timothym1860
New York
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Way too long for approval and not fair with daily retail rate reimbursed

Terrible and horrible

Reason I chose this business:

Most commercials on TV. Ice T made my mind up

Service

Date of experience: December 1, 2023

Thumbnail of user pierreg133
Pennsylvania
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

They were attentive and dealt with the contractor efficiently!

Great

Reason I chose this business:

TV Commercial...

Service

Date of experience: December 1, 2023

Thumbnail of user johno2409
Pennsylvania
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Agent shows patience. With customers and explained everything quite easy for me.

Reason I chose this business:

What they described made a whole lot of sense.

Date of experience: December 1, 2023

Thumbnail of user quintham
Texas
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Asked about covered services, got positive feedback.

Reason I chose this business:

Best coverage

Date of experience: December 1, 2023

Thumbnail of user melaniet368
Alabama
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

Air sensors needed replacing. Car shield won't cover.

Reason I chose this business:

The advisement said they cover repairs. Haha

Date of experience: December 1, 2023

Thumbnail of user beverlys1109
New Jersey
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

I paid 74$ and change was wondering if thats my regular payment going forward.

Had my monthly payment reduced

Service

Date of experience: December 1, 2023

Thumbnail of user rozannl2
New York
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

Customer service was great even though I didn't need service anymore

Reason I chose this business:

Heard a lot about it

Date of experience: November 26, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

Thumbnail of user lindaw3756
Texas
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Alarm system and locks were not working now they are working on it's own

Good

Service

Date of experience: November 4, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time. If you have any questions give us a call!

Thumbnail of user kimberlyr1892
Indiana
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

Only paid $100 for $600 of repairs on my cars. I'm just so thankful for Carshield

Reason I chose this business:

I had a major issue with my car and had to pay out of my pocket. A friend told me about carshield.

Date of experience: November 9, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

Thumbnail of user lendwoodt
Michigan
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

With car shield it was good the shop I will never deal with again

It was good

Reason I chose this business:

I needed a service contract and they were the best I try

Service

Date of experience: November 1, 2023

Thumbnail of user loydf12
Nevada
1 review
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

Car shield got my truck fixed very fast and payed for the car rental

Reason I chose this business:

Car shield is very far and a good company

Date of experience: November 2, 2023

Thumbnail of user evac331
Pennsylvania
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Great awesome outstanding etc.i had an issue an it was resolved

Reason I chose this business:

Televisión advertisement and I had CarShield in the past

Date of experience: November 24, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user jerrym1344
North Carolina
1 review
0 helpful votes
  • Send Message
November 24th, 2023
Verified purchase

Changed the card on which I was billed for the service.

Reason I chose this business:

To protect against any large charges for repairs required.

Date of experience: November 24, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.

Business History

Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.

Company Representative

Thumbnail of user carshieldr1
Carshield R.
Customer Service
Typically responds within 23 hours

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