CarShield has a rating of 4.2 stars from 3,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My starter gave out on my 2014 F-150. Once again, CarShield made my repair experience smooth and easy. What would have cost me nearly $500 was just my $100 deductible. So far I've saved thousands on repairs through CarShield.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
Car Shield was such a beautiful experience car shield it's word 100 %Ice
Date of experience: January 2, 2024
Car shield brings customer service to a superior level for its members.
Peace of mind based on consistent service
Date of experience: January 11, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Wanted to send the shop substandard replacement parts and not pay for services.
Advertising
Date of experience: January 11, 2024
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
They dont want to pay for anything that goes wrong with my vehicle.
TV commercials
Date of experience: January 10, 2024
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Handle in less than 5 minutes representative handle my account to my satisfaction with no problem.
Quality of service on all issues that I have to get rep[air.
Date of experience: November 9, 2023
My van was fixed when it broke down. My engine had a knocking sound and Car Shield fixed it.
This experience was that my van was knocking and Car Shield fixed it and other things too
It was the best warranty that I had seen from the previous one.
Date of experience: December 1, 2023
The employee knew who I was as soon I called he was fast and very helpful
Because I had a bad experience with endurance about my payment car shield seemed a good deal I see commercial about all the time
Date of experience: November 7, 2023
Thank you for your time and review. If you have any questions give us a call!
I really don't know what to say but I will say thank God for courtship
Very satisfied
Because of the commercials on TV
Date of experience: December 14, 2023
Fast and efficient. Representative was courteous and experienced.
Needed a reliable and experienced company with a history of cost savings to subsidize repair cost.
Date of experience: January 4, 2024
Great awesome outstanding etc.i had an issue an it was resolved
Televisión advertisement and I had CarShield in the past
Date of experience: November 24, 2023
Thank you for your time and review. If you have any questions give us a call!
Customer service was great even though I didn't need service anymore
Heard a lot about it
Date of experience: November 26, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
The difficulty with the android app is frustrating but the staff compensate for that problem.
Excellent
Referd by a friend
Date of experience: December 10, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Very good the person I talked to was very helpful getting me what I needed done
Great
Good coverage
Date of experience: November 4, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I was told it would pay for a/c and it did not due to the part that was needed to make the repair.
She kept trying to make me keep coverage, told her several times I did not want it.
Date of experience: August 10, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
The mechanism in the door was broken so the door could not be opened and the fob did not work.
polite but not helpful
Trusted the TV ad and I have Home Shield
Date of experience: January 1, 2024
Great service provided quick approval for job to be done
Date of experience: January 8, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Changed the card on which I was billed for the service.
To protect against any large charges for repairs required.
Date of experience: November 24, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
The feedback remains as previously stated. Sorry, what you get is what you get.
Date of experience: January 1, 2024
Very satisfied with the way Car shield handled the our situation
They answered my questions satisfactory
We heard of car shield from commercials
Date of experience: November 17, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
All the thing had to do before I can at my car fix.{not good}
Because i needed protection for my car which I didn't have and a Army buddy told me about CarShield that is why.
Date of experience: January 5, 2024
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
Answered phone in a timely manner. And very polite
Because it saves me money on car repairs
Date of experience: January 7, 2024
Thank you for your time and review. If you have any questions give us a call!
Real helpful if I need my truck fix I can call car to take care of my vehicle need
Good
Quality service
Date of experience: October 27, 2023
We’re happy to help. Let us know if you need anything else.
I have yet to use car shield,no problems with my car.
They were the best with I issue I was having.
Had it before just in case
Date of experience: October 31, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I already said customer service was very very kind & helpful.
A+
Date of experience: October 30, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Very understanding and knowledgeable. Very satisfied with professional care I received
I like the service they promoted
Date of experience: November 2, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!