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    CarShield

CarShield

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Overview

CarShield has a rating of 4.2 stars from 3,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.

  • Service
    1636

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 80%
Positive
1,769
Neutral
112
Negative
331
View ratings trends
19
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How would you rate CarShield?
Top Positive Review

“Great Experience Every Time”

Jim L.
12/31/24

My starter gave out on my 2014 F-150. Once again, CarShield made my repair experience smooth and easy. What would have cost me nearly $500 was just my $100 deductible. So far I've saved thousands on repairs through CarShield.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Phone call”

Jose D.
1/4/25

I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing

Date of experience: 12/25/24
See critical reviews

Reviews (3,747)

Rating

Timeframe

Other

Reviews that mention popular keywords

car shield (1022) customer service (484) repair shop (102) credit card (54) tow truck (27) repair facility (29) service department (21) car repair (67)
Thumbnail of user walterr629
New York
1 review
0 helpful votes
  • Send Message
January 2nd, 2024
Verified purchase

Car Shield was such a beautiful experience car shield it's word 100 %Ice

Date of experience: January 2, 2024

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Thumbnail of user jamesv1648
James V.
New York
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

Car shield brings customer service to a superior level for its members.

Reason I chose this business:

Peace of mind based on consistent service

Date of experience: January 11, 2024

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.

Thumbnail of user jamesl4730
Virginia
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

Wanted to send the shop substandard replacement parts and not pay for services.

Reason I chose this business:

Advertising

Date of experience: January 11, 2024

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.

Thumbnail of user dannyb507
Georgia
2 reviews
0 helpful votes
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January 17th, 2024
Verified purchase

They dont want to pay for anything that goes wrong with my vehicle.

Reason I chose this business:

TV commercials

Service

Date of experience: January 10, 2024

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.

Thumbnail of user charlese1002
Florida
2 reviews
0 helpful votes
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November 9th, 2023
Verified purchase

Handle in less than 5 minutes representative handle my account to my satisfaction with no problem.

Reason I chose this business:

Quality of service on all issues that I have to get rep[air.

Service

Date of experience: November 9, 2023

Thumbnail of user marks6909
Illinois
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

My van was fixed when it broke down. My engine had a knocking sound and Car Shield fixed it.

This experience was that my van was knocking and Car Shield fixed it and other things too

Reason I chose this business:

It was the best warranty that I had seen from the previous one.

Service

Date of experience: December 1, 2023

Thumbnail of user vickyr191
New Mexico
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

The employee knew who I was as soon I called he was fast and very helpful

Reason I chose this business:

Because I had a bad experience with endurance about my payment car shield seemed a good deal I see commercial about all the time

Date of experience: November 7, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user lafayetteh17
Georgia
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

I really don't know what to say but I will say thank God for courtship

Very satisfied

Reason I chose this business:

Because of the commercials on TV

Service

Date of experience: December 14, 2023

Thumbnail of user randyg672
Washington
1 review
0 helpful votes
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January 4th, 2024
Verified purchase

Fast and efficient. Representative was courteous and experienced.

Reason I chose this business:

Needed a reliable and experienced company with a history of cost savings to subsidize repair cost.

Date of experience: January 4, 2024

Thumbnail of user evac331
Pennsylvania
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Great awesome outstanding etc.i had an issue an it was resolved

Reason I chose this business:

Televisión advertisement and I had CarShield in the past

Date of experience: November 24, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user rozannl2
New York
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

Customer service was great even though I didn't need service anymore

Reason I chose this business:

Heard a lot about it

Date of experience: November 26, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

Thumbnail of user byronw168
Maryland
1 review
0 helpful votes
  • Send Message
December 10th, 2023
Verified purchase

The difficulty with the android app is frustrating but the staff compensate for that problem.

Excellent

Reason I chose this business:

Referd by a friend

Service

Date of experience: December 10, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your support. If you have any questions don't hesitate to give us a call!

Thumbnail of user lawrenceb967
New Mexico
1 review
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

Very good the person I talked to was very helpful getting me what I needed done

Great

Reason I chose this business:

Good coverage

Service

Date of experience: November 4, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.

Thumbnail of user janicek658
Maryland
1 review
0 helpful votes
  • Send Message
September 9th, 2023
Verified purchase

I was told it would pay for a/c and it did not due to the part that was needed to make the repair.

She kept trying to make me keep coverage, told her several times I did not want it.

Service

Date of experience: August 10, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.

Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

Thumbnail of user patrickd1214
Arizona
2 reviews
0 helpful votes
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January 8th, 2024
Verified purchase

The mechanism in the door was broken so the door could not be opened and the fob did not work.

polite but not helpful

Reason I chose this business:

Trusted the TV ad and I have Home Shield

Service

Date of experience: January 1, 2024

Thumbnail of user peterb3035
Rhode Island
1 review
0 helpful votes
  • Send Message
January 8th, 2024
Verified purchase

Great service provided quick approval for job to be done

Date of experience: January 8, 2024

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.

Thumbnail of user jerrym1344
North Carolina
1 review
0 helpful votes
  • Send Message
November 24th, 2023
Verified purchase

Changed the card on which I was billed for the service.

Reason I chose this business:

To protect against any large charges for repairs required.

Date of experience: November 24, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Thumbnail of user theodorew155
North Carolina
1 review
0 helpful votes
  • Send Message
January 8th, 2024
Verified purchase

The feedback remains as previously stated. Sorry, what you get is what you get.

Service

Date of experience: January 1, 2024

Thumbnail of user mequiam
Georgia
2 reviews
0 helpful votes
  • Send Message
November 17th, 2023
Verified purchase

Very satisfied with the way Car shield handled the our situation

They answered my questions satisfactory

Reason I chose this business:

We heard of car shield from commercials

Service

Date of experience: November 17, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your support. If you have any questions don't hesitate to give us a call!

Thumbnail of user sammiel44
Tennessee
1 review
0 helpful votes
  • Send Message
January 12th, 2024
Verified purchase

All the thing had to do before I can at my car fix.{not good}

Reason I chose this business:

Because i needed protection for my car which I didn't have and a Army buddy told me about CarShield that is why.

Date of experience: January 5, 2024

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.

Thumbnail of user vivianm361
Florida
1 review
0 helpful votes
  • Send Message
January 7th, 2024
Verified purchase

Answered phone in a timely manner. And very polite

Reason I chose this business:

Because it saves me money on car repairs

Date of experience: January 7, 2024

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user royb833
Alabama
1 review
1 helpful vote
  • Send Message
October 27th, 2023
Verified purchase

Real helpful if I need my truck fix I can call car to take care of my vehicle need

Good

Reason I chose this business:

Quality service

Service

Date of experience: October 27, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We’re happy to help. Let us know if you need anything else.

Thumbnail of user deborahb3034
Washington
1 review
0 helpful votes
  • Send Message
October 31st, 2023
Verified purchase

I have yet to use car shield,no problems with my car.

They were the best with I issue I was having.

Reason I chose this business:

Had it before just in case

Service

Date of experience: October 31, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

Thumbnail of user kathleenw1765
Michigan
1 review
0 helpful votes
  • Send Message
October 30th, 2023
Verified purchase

I already said customer service was very very kind & helpful.

A+

Service

Date of experience: October 30, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.

Thumbnail of user billyh446
Georgia
1 review
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

Very understanding and knowledgeable. Very satisfied with professional care I received

Reason I chose this business:

I like the service they promoted

Date of experience: November 2, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.

Business History

Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.

Company Representative

Thumbnail of user carshieldr1
Carshield R.
Customer Service
Typically responds within 2 days

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