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CarShield has a rating of 4.2 stars from 3,610 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Very understanding and knowledgeable. Very satisfied with professional care I received
I like the service they promoted
Date of experience: November 2, 2023
Very good Kept me informed of all of my options at all times
Reputation and price also able to pay monthly and with no contract
Date of experience: November 7, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Great service! Easy to talk too. They answered all my questions.
Good value for the price!
Date of experience: November 10, 2023
Thank you for your time and review. If you have any questions give us a call!
Got the best and friendliest service anyone could ask for. Thank You!
Date of experience: November 10, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Very courteous l, knowledgeable and professional
Very courteous l, knowledgeable and professional
Very courteous l, knowledgeable and professional
Very courteous l, knowledgeable and professional
Date of experience: November 9, 2023
Thank you for your time and review. If you have any questions give us a call!
Car shield responded promptly to my dealership service dept. and approved the required repair.
I’ve received positive feedback from several sources that they were an excellent warranty provider and my experience has been positive so far.
Date of experience: November 9, 2023
Thank you for your time and review. If you have any questions give us a call!
Prompt and courteous service. Issue was addressed immediately.
Update account
Best quality
Date of experience: November 10, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Have not needed to use yet but good to know protection is there if needed. Gives me piece of mind.
Date of experience: August 14, 2023
They always answer any questions I might have. They are very knowledgeable and helpful.
Rates and reputation
Date of experience: September 1, 2023
Thank you for your time and review. If you have any questions give us a call!
Phone personnel very knowledgeable & pleasant on the phone.
Initial phone call was very thrall. Very short time for things to start rolling. Wrecker service showed up in a short period of time. Felt comfortable with the driver. Repair center called first thing the following morning.
Commercials & my checking into their ratings.
Date of experience: November 6, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Not please with renter.one day renter is not enough time to put in a transmission.
For my 2006 Hummer H3
Date of experience: November 9, 2023
My transmission went out and car shield replaced it all I had to pay was my co pay.
My sister told me about them she was pleased with experience with them.
Date of experience: October 18, 2023
Thank you for your time and review. If you have any questions give us a call!
All my questions were answered in a simple way that I could understand
I asked where do you take your car for services? And was sent a few auto service shop Thank you again Parker
Date of experience: November 9, 2023
I only called to update my credit card. It should have been easily accessible on the App.
I saw Vivica Fox on TV and she convinced me to call and inquire about it. Then they got me to get it.
Date of experience: November 9, 2023
I just change to a more affordable provider of car warranty.
Date of experience: November 8, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Very good excellent service on the phone answered all my questions and concerns
Heard good reviews about it
Date of experience: November 9, 2023
Customer service representatives listen to issues and respond accordingly.
Date of experience: November 8, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I spoke to 2 agents. Both were very professional and knowledgeable. They answered all my questions.
The commercials and actors made the company look promising.
Date of experience: November 9, 2023
We are very pleased with our policy and all it has to offer.
I called to get an explanation of benefits. The customer service was very polite and answered all of my questions with professional attitude
Compared to other extended warranties, Car Shield offered the most benefits with reasonable monthly costs
Date of experience: November 9, 2023
Thank you for your time and review. If you have any questions give us a call!
Went to drop off my wife's sister at their home on the way back stop by the mailbox. I shut the truck off so I could open the mailbox when I notice I couldn't get the key off. I tried to turn on the truck, but it won't turn on I was unsure why it won't turn on I had just purchased a new battery. I gentleman came to assist me ask me to open the hood in which I did found the positive pole had a lot of acid around it. I clean it up and it turn on, but when I shut the truck off the key won't come out. I tried everything in my knowledge to remove the key by adjusting the Park, but it still wouldn't come out. I called Car Shield and spoke to Jennel she asked for my contract number, but I didn't have it on me. With few questions she able to verify that that it was me; she asked me to drive the vehicle home, and if wanted a tow truck. I said No the truck is drivable. She gave to different auto centers I could take my vehicle to Caliber Auto on Alamo Parkway, but then she mentions there was a closer Caliber Auto on Potranco Road where I live. That evening I fell to sleep, and my wife went to the truck, because her nephew told her what to do and she was able to remove the key out of the ignition. When I woke up about 10:00 pm she told me she had pulled the key out of the ignition, and push it in to start the truck, and the ignition released the key. I told her that's why I have Car Shield for these types of occurrences. Since then, the key ignition has been working fine. All I can say is that Car Shield was there for me, and Jennel was an excellent representative of Car Shield was very professional and out of her way to help me with my problem.
Jennel is a prime example of an excellent representative of Car Shield. She went above and beyond to assist me with my truck problem I commend her for her knowledge and search engine in locating something closer to take my truck.
I have always believed that a vehicle should full coverage, and car insurance that covers the vehicle maintenance. In the past I would purchase the vehicle maintenance warranty from the dealership, but when I saw the commercial on how Car Shield helps with the vehicle maintenance, I couldn't believe it. One day I had to get a flat tire repaired, and I was talking to the maintenance person. I asked him about Car Shield and that has he had people used it here. He mentioned that they've had a couple of clients have their engine replaced using Car Shield. I asked him how expensive the engine was, he said " on a Porche and Audie very expensive we had to order the engine". That when I realized I needed Car Shield cancelled my truck warranty from the dealer and purchased Car Shield as my truck warranty.
Date of experience: November 9, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Great. Everyone were Very Professional, and care about the Customer and know their job.
Date of experience: August 20, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I was having some problems with my payment, and car shield step[ in i was very please
I choose car shield because i think they are the best
Date of experience: October 24, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I have yet to use car shield,no problems with my car.
They were the best with I issue I was having.
Had it before just in case
Date of experience: October 31, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Checking contract questions and prices on services
Date of experience: November 7, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Called to tell you I could no longer make the payment and got help with lower payments.
Date of experience: November 7, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!