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CarShield has a rating of 4.2 stars from 3,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Woman very patient, answered question,very polite.
Family suggested
Date of experience: November 7, 2023
Totally disappointed how everything was handel. Not what I was expecting from car shield.
Not much help, just put me through some more Props to Navigate thru .
From the Commercials that claim that that Car Shield was a Honorable company.
Man was I wrong!
Date of experience: August 18, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
One call is all it took on our part car shield made it easy
Seen the ad
Date of experience: August 15, 2023
I already said customer service was very very kind & helpful.
A+
Date of experience: October 30, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Sometimes you had to talk to many agents on a call and answer same questions over and over.
The last one I spoke with on 10/31/2023 was really amazing and easy to talk with
Someone recommended CarShield to us
Date of experience: November 1, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Assurance contacted me by mail stating my contract is being cancelled for non payment
I received a notification by mail from Assurance "card shield"was cancelling my contract. I called them and reassured my contract was not canceled for non payment.
Wanted the warranty on my vehicle
Date of experience: November 6, 2023
Thank you for your time and review. If you have any questions give us a call!
Only used it once but was very happy with the out come.
Because didn't have no factory INS.
Date of experience: November 7, 2023
We’re happy to help. Let us know if you need anything else.
Very Good. My issue was resolved. Thank you very much.
Date of experience: October 31, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
At this point I have not used the service as of yet
To help with car repairs
Date of experience: November 6, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
The representative had a good customer service attitude. My issue was resolved in 2 mins.
Saw an ad on TV
Date of experience: November 6, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Representative was very good at explaining terms and booklet is easy to understand.
Compared other companies and am satisfied with Car Shield.
Date of experience: November 6, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Customer service worked with me to adjust my monthly payment and auto policy.
adjusted policy
Date of experience: November 6, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very reliable. Glad I got Car Shield helps me out a lot.
Date of experience: November 6, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Real helpful if I need my truck fix I can call car to take care of my vehicle need
Good
Quality service
Date of experience: October 27, 2023
We’re happy to help. Let us know if you need anything else.
Very happy with the service.could not ask for more.
At the time it was what I needed.
Date of experience: November 5, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Fast, easy, efficient and mission accomplished! All managed expertly by
Telephone.
Reputation!
Date of experience: November 5, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
It was good. When I needed for my AC, they responded very quickly.
Best alternative.
Date of experience: November 4, 2023
We're happy to hear this. Let us know if you need anything else.
The lady I worked with was patient and well informed in her responses to my questions.
Already a car shield customer for an extended car warranty and received a mailer for a 25% discount for home shield coverage.
Date of experience: November 4, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Great value, helpful service, and quality service.
Date of experience: November 4, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
They cover things on my car that my car warranty didn't cover anymore
They are there if something breaks that's not covered by a warranty or if you don't have a warranty.
Date of experience: November 3, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Telephone representatives are courteous are helpful.
Price and coverage.
Date of experience: November 3, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Every time I needed an expensive repair I was told that is was maintenance and not covered.
I choose Car Shield because I thought this program would cover major repairs. I was very disappointed.
Date of experience: October 19, 2023
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
My car shield rep help me to decide to keep my coverage.
Just had to make sure I was covered in just about any situation.
Date of experience: November 1, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.