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CarShield has a rating of 4.2 stars from 3,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Customer service was very helpful with my concerns and needs.
Date of experience: November 4, 2023
Was very satisfied with the answers that I received
Because they had good coverage
Date of experience: November 3, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I received excellent and outstanding customer service.
Excellent customer service.
Recommended by a friend and also the commercial with Vivica A. Foxx and Ice-T.
Date of experience: November 2, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Friendly,prompt service.
Easy to get a customer representative.
Needed to renew warranty and saw your ads
Date of experience: November 3, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Very well satisfied always takes care of my problems
Needed to get my vehicle covered if I have a problem
Date of experience: November 3, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Replaced a transmission without question. I was impressed by their reliability.
My vehicle was exactly within the parameters Car Shield claimed to provide services that met their requirements.
Date of experience: November 1, 2023
We’re happy to help. Let us know if you need anything else.
Needed to change credit card number that I
Was using, did so with no problem
The problem was taken care of, very helpful.
My van is getting up in years, but could not pay for big cost. I thought if I could pay them monthly for these repairs, then I thought why not make payments now. So I would have the money when I needed to just get the repairs done when needed.
Date of experience: November 2, 2023
Thank you for your time and review. If you have any questions give us a call!
Amazing service I recommend to everyone I know and meet.I am a unsolicited spokesman for carshield.
Date of experience: August 13, 2023
Customer service was good, but none of the good mechanics accepted or worked with CarShield.
Date of experience: October 30, 2023
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
Just in beginning of a claim so will keep u up dated on how it turns out
Satisfied as of today
My boyfriend also has it
Date of experience: October 30, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Very professional and courteous. Keep up the wonderful job
Date of experience: October 31, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Understand inquiry and addressed it appropriately. Answered all concerns
Date of experience: October 30, 2023
Thank you for your time and review. If you have any questions give us a call!
She was able to answer all my questions satisfactory.
She was very helpful.
I saw the ad on TV and thought I would give them a try.
Date of experience: October 31, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Very satisfied with my purchase! And it did not break the bank.
Because they mostly used milage not the age of vehicle.
Date of experience: October 31, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
The agent was so kind and helped me with the monthly payment dates, due the way I get paid.
She helped me with the monthly payment dates, due the way I get paid.
They are better then the others. Also your monthly payment will never go up.
Date of experience: August 23, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
I had a wonderful experience with car shield no regret about signing up.
Great!!!!
I thought they were the best fit for me.
Date of experience: October 30, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Took several transfers, but the people were kind and professional.
I have a high mileage car.
Date of experience: October 29, 2023
Well excellent experienced person helping described insurance
Good experience
Advertising on t v
Date of experience: October 30, 2023
Thank you for your time and review. If you have any questions give us a call!
I am pleased how easy it was to file a claim. Customer service answered all my questions!
Our manufacturer warranty ran out. We saw all the commercials advertising carshield and knew we needed coverage!
Date of experience: October 29, 2023
Question concerning Android App
Operation. Customer Service acknowledged my.Request.
My vehicle is 7 years old.
I want to protect it when systems fail
Date of experience: October 28, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Issue quickly resolved.The service rep was very helpful
Date of experience: October 28, 2023
We're happy to hear this. Let us know if you need anything else.
Answered questions with great understanding of my needs.
Date of experience: October 27, 2023
Checking on my direct deposit date. Had to change it.
Reliability, Outstanding Customer Service. They take time and explain everything.
Date of experience: October 27, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I like the way that customer service talks to me & answers all my questions
I saw it on Facebook a while ago & been with y'all ever since
Date of experience: October 27, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Y'all are very good company and I tell all my friends to call car shield
Because I am pleased with you guys. You're a good company
Date of experience: October 25, 2023
Thank you for your time and review. If you have any questions give us a call!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.