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CarShield has a rating of 4.2 stars from 3,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Stuck and no batteries from your company. Customer service was very nice.
Ok
I thought it was a good company. Still do it you could improve
Date of experience: October 21, 2023
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
My water pump went and it was fixed and running within 2 days
Great coverage affordable cost
Date of experience: August 14, 2023
It was real easy and convenient and I even had a rental car
Very helpful people
Good reputation
Date of experience: August 15, 2023
Thank you for your time and review. If you have any questions give us a call!
Bad they made me loose my false information job had my car forever
Have no idea
Date of experience: August 15, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
You need to check other companies that cover more items than you thanks
Date of experience: August 7, 2023
Thank you for your time and review. Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
If there is anything more we can do for you, please give us a call.
Did not have to wait too long for them to repair my car
A good reputation.
Date of experience: August 8, 2023
Was surprised that the plan payed for only a portion of the repairs and not the entire cost
Wanted to ensure that I can repair any problems with my car without going broke
Date of experience: August 17, 2023
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
I have none. I wanted to have peace of mind. It was easy to sign up.
To give me peace of mind.
Date of experience: October 5, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
The staff was very direct and to the point. It was a pleasure talking to them.
Date of experience: October 2, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Car shield was there like they said they would be...great job thanks
Date of experience: August 21, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
It was delightful.i appreciate the professional was she went about my matters.
It was what i thought i was suppose to do.
Date of experience: August 21, 2023
Thank you for your time and review. If you have any questions give us a call!
A was a great experience, i dint need to answer any question.
A, was very good experience very profecional, and frienly.
I did choose Carshield for the firts time and i,m not regret it.
Date of experience: August 18, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
The gal was very knowledgeable and able to help fix the issue.
We needed to know we had coverage for issues we may encounter with our vehicle as our car gets older.
Date of experience: August 16, 2023
The person I spoke with didn't seem like she was really sure of what she was doing.
I HAVE BEEN A CARSHIELD CUSTOMER FOR QUITE AWHILE NOW. I ACTUALLY RECOMMEND CAR SHIELD TO OTHERS.
Date of experience: August 9, 2023
The salesperson helped me choose the warranty that best fit my vehicle.
They were the best in my opinion..
Date of experience: August 9, 2023
Something was wrong with my card and they assured me everything was good and not to worry.
It only took about 15-20 minutes
She was very helpful
Because I have a 2006 and sometimes you might need that extra help.
Date of experience: August 8, 2023
Every call professional, every question answered. The process explained to total understanding.
Professional
It has great reviews.
Date of experience: August 9, 2023
I have no worries thank you For your service no complaints whatsoever
I heard good things about y’all
Date of experience: August 10, 2023
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I haven't had to put it to use. I can't give an experience with it.
Because what it says the plan I have covers.
Date of experience: September 29, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I am very satisfied with the support provided by Car Shield.
I received information in the mail and herd advertisements.
Date of experience: October 2, 2023
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Have not had to use it yet so, I guess that's a good thing.
I sleep better at night knowing that my car is covered.
Date of experience: October 2, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Called to get a price, they were pleasant but pushy
Advertising
Date of experience: October 2, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!