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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I have several years experience in customer service and recognize excellent customer service when I receive it.
Very helpful as soon as you step in. They explain everything so that you can understand what's going on and what needs to be done and how much it will cost to do it.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
From start to finish everything went great. I called on Friday with a check engine light, the representative
Found a repair location 5 minutes from my house and they got me in on Monday and it was repaired the same day. All parties were respectful and caring. CarShield paid all the repair cost except for my deductible.
Very pleased
Thank you for your review. We are thrilled to hear that we were able to help you out so quickly! Please contact us if you need anything else.
My experience was not bad at all. I m disappointed in the amount of hours approved for my SUV. As a long time customer for the five years or so. For the next customer; do your due diligence and break cover cost with cCar Shield and the repair shop. The disparity in in hours shouldn't be that far apart as my experience with my SUV.
Adam, we appreciate you taking the time to leave a review. The contract does explain that all parts and labor hours are verified per nationally recognized labor guides. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns regarding your coverage.
Overall the best extended warranty company I ever used. Recommended. My car is in the repair shop for a week, I got a rental car for it. Easy and efficient using Car shield, just a phone call away.
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
I have had car shield for almost four years and never used it. So now that o have to use it it has just been a run around. They have had my car over a week and have done nothing but give me the run around. I get a call from them on 10/10 saying that authorized the auto body shop to fix the car. I paid for the rental out of pocket the first four days. They gave seven days but never had the work done at the time they had my car that whole week now I will be out of more money plus the cost for the stuff they won't pay for.
That is unfortunate to hear and we apologize for any confusion regarding the claims process. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Every time I have a problem with my car, it is never covered by Car Shield. I paid for coverage on my car but it seems to be wasted money spent.
Lucille, it is unfortunate when parts that are needed for repairs are not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162.
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Immediate response to all concerns regarding coverage on repairs
Carlos, it is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
Good. Still waiting on our truck to be repaired. Expecting it being returned with no further problems.
Thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
It was easy for me, as auto mechanic shop filed the claim. First thing that was covered. Was happy that it was made easy. Just wish there was coverage for other problems I had IE leaking strut, and also oil changes.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Everyone I talked to was extremely helpful. I was given the names of some repair places which were close to me. Carshield made the initial contact for me. Car shield took care of my main issue. I was a little surprise that they didn't cover my truck release. But all in all satisfied. Willing to continue my services with them
Beverly, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Forgot to update information when new card was received. Person was helpful.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
My overall experience with Carshield was really good. I had the service since February. They offered a really good deal for my vehicle. Thankfully, I didn't have to use any of the services for my vehicle but it was great to have the coverage when I needed it.
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Needed another copy or contract and booklet that comes along with it
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
The service was great. Had a person who understood my problem and took care of my concerns.
Thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
Everything went great.The electric door locks stopped working. The shop replaced the door locks. They work like new. Thank you for your services. 09
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
My battery light came on and my car was limping. I didn't know what was wrong. I called my mechanic and he told me it was probably the alternator. I called Car Shield from the auto repair shop and they contacted the shop by phone and started a claim. My car was fixed four hours later. Thanks Car Shield.
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
There's not enough decent shops to choose my truck has been in the shop for a week now & still not fixed or even knows what's wrong
Cliff, for comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
I gave several customer service reps my phone number, confirmed my car rental and got there and was told they tried to reach me at the number given to them by Car Shield reps hence no rental. Had to reschedule for the next. There has to be some empathy for the customer who is apparently caught up on a catch 22 with claims. Never thought it would be this horrible
Janice, that is unfortunate to hear and we apologize for any inconvenience this has caused. We are always willing to explain the claim process with you and address any issues that may occur. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.