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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Had car issues and of course worry sets in. Rep was so helpful and informative which put me at ease.
I have been a CARSHIELD Member for over 5 years and have always received great service! The maintainance on my Dodge Ram has always been taken care of according to my Policy. Thank you!
Philip, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
It was a seamless process everybody was very professional my issues were handled in a prompt and effective manner. I will definitely recommend this service to my family and friends
Angel, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
The agent was very understanding and extremely professional. Took care of my question right away.
David, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Though I didn't have my car for six weeks, I was okay knowing it would be covered. I was hoping it would be full coverage but I was ok with the amount that they offered. They also covered 14 days of the rental car I had, it wasn't fully covered but I'm happy with the amount that was.
Paula, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Very good service on time. I was well taken care of. Thank you
Christine, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
When I needed them they were there for me thank you so much car shield.
Yolanda, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Window lifter broken on drivers side. Paid my 100.00 $ rest was paid by carshield. Thankyou
Kenneth, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I have nothing to say, item was not covered. I am pleased with the service. No complaint.
Willie, we’re sorry for the inconvenience. It is unfortunate when a needed repair isn't listed for coverage on your policy but we are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
I was having difficulty switching a payment method, on line. I then called customer support and was connected with a very pleasant, knowledgable young woman who fixed the problem in minutes. Great service!
Clyde, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Call to find out if they would cover a possible car repair. Patiently listen to me and explained that I was covered! Huge relief! They had already replaced my car computer console for $2500. I was concerned the other repair wasn't going be paid for. I was covered! Great!
Teresa, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I first got it it was way too expensive and I was going to cancel and they gave me a much lower rate did not understand why they did not offer me that right at the beginning.
Jeanette, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
I had canceled my policy because I could not afford it and I was embarrassed to tell them that was the reason. I started worrying about not having coverage and called back and the sweet young man I dealt with gave me a lower cost!
Elaine, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Car shield fixed up my vehicle because I paid about $600 out of pocket. What was difficult was trying to rent a car to drive. I took a cab instead and paid for it myself.
Jeffery, we appreciate you taking the time to share your experience about your recent claim. Reviews like yours, help us to identify and target the areas where we need to improve. We are here to go over the claim process and answer any questions you may have. We appreciate your feedback!
We put in a claim after our van had trouble with transmission slipping when climbing hills. We had taken out Car Shield 5 months before this happened. It has been two weeks, the garage we took it to has been very good and kept us updated on repairs. However, the process seems long and complicated. Car Shield requiring photos and much information and demands for more information.
Brandy, we appreciate the time you took to leave a review. In certain cases, the Administrator may require a tear-down to determine the cause of failure, as we can only cover the parts listed for coverage on your policy. We are always happy to explain your coverage details and go over the claims process with you. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I really didn't know what to expect as this was my first time filing a claim. I soon found out that everyone was so helpful in walking me through the filing process. From beginning to end I give CarShield an A for their customer service and helping me get my car repaired.
Daphne, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if there is anything else you need.
Always willing to go beyond listening and helpful to the end
It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
I had a hard time finding a place that accepts the insurance, then they wanted to go over my whole car instead of just fixing my problem.
Arnold, we offer comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
Everything was alright after calling Car Shield who gave me options where I could go to get my Jeep worked on because it was running hot. The problem was the car rental no one explained the way it works after telling me I could rent a car until mine was ready and setting up an appointment to pick it up no one said when the time started when Car Shield would start paying.
The lady at CarShield was very thoughtful about what I said about why I needed a factory dealership to do my problem with my brakes.Dealership did a good job.I to wait over 4hrs.but it was worth the time,also had free lunch at dealership.
Keith, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I got all the issues resolved and more. Experts ready to help me with true professional solutions.GOOD JOB!
Jerry, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
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Christine, thank you for your review and we are always here to help. Please give us a call if you need anything else!