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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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These people are a scam as far as I'm concerned. I was under the impression that things like a malfunctioning window motor and A/C were covered but I was later told by a different agent that nothing electrical was covered. Only the engine and the underside of the vehicle. Yet when there was problem with a leaky seal they said that the problem was a preexisting condition.
I asked for extension without canceling my account, and the company responded with such compassion and understanding 🙏🏾 thank you 😊
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
The issue with my car was diagnosed and woukd have been covered by the warranty but the warranty company said another procedure that was quite expensive had to be done first and would not be covered. Because of the demand by the rental company, the dealer could not fix the problem they identified. I took the vehicle to another mechanic and he fixed the item that was identified and I've had no issues with this since. Very disappointed and I'm in the process of looking for another warranty company. I was warned about Carshield and thought it was just competition slander, but now I'm not so sure.
Tom, the only claim with your account is from February of this year. We recommend calling our Customer Service at 1-800-587-4162 to so we can get a better understanding of the issues at hand. We apologize for any confusion and we look forward to speaking with you soon.
If your car is towed, they only cover $125. Dealerships do not accepted third party parts so the customer has to pay the difference of an OEM part.
Eleanor, it is unfortunate to hear that there was confusion regarding your coverage. We have put in for further review to make sure that the reimbursement was taken care of. We mail the contracts at the time of sale for customer to review their coverage and benefits. The contracts do have a limit for Roadside Assistance. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I had a coolant leak and took my truck to my local garage. They contacted Carshield with the required information and I was promptly contacted by a Carshield rep who informed me of what Carshield would pay. I was satisfied with the amount and OKed the repair.
Thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
They responded well to my car repair needs. Thanks so much. Sincerely Shirley Sims
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
I called to see if Car Shield would cover the cost of the repairs my car needed. She was not sure and asked to have the dealership call with the details of the repairs. It turned out that they were not covered.
Marjean, we're happy to hear that Customer Service was able to provide you with the correct claims process. We always advise our customers to have the shop call in with an estimate so that claims can verify coverage. However, we don't see that a claim has been called in since 2022. If you are still experiencing issues with the vehicle please call our Customer Service at 1-800-587-4162.
I have several years experience in customer service and recognize excellent customer service when I receive it.
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Very helpful as soon as you step in. They explain everything so that you can understand what's going on and what needs to be done and how much it will cost to do it.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
From start to finish everything went great. I called on Friday with a check engine light, the representative
Found a repair location 5 minutes from my house and they got me in on Monday and it was repaired the same day. All parties were respectful and caring. CarShield paid all the repair cost except for my deductible.
Very pleased
Thank you for your review. We are thrilled to hear that we were able to help you out so quickly! Please contact us if you need anything else.
My experience was not bad at all. I m disappointed in the amount of hours approved for my SUV. As a long time customer for the five years or so. For the next customer; do your due diligence and break cover cost with cCar Shield and the repair shop. The disparity in in hours shouldn't be that far apart as my experience with my SUV.
Adam, we appreciate you taking the time to leave a review. The contract does explain that all parts and labor hours are verified per nationally recognized labor guides. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns regarding your coverage.
Overall the best extended warranty company I ever used. Recommended. My car is in the repair shop for a week, I got a rental car for it. Easy and efficient using Car shield, just a phone call away.
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
I have had car shield for almost four years and never used it. So now that o have to use it it has just been a run around. They have had my car over a week and have done nothing but give me the run around. I get a call from them on 10/10 saying that authorized the auto body shop to fix the car. I paid for the rental out of pocket the first four days. They gave seven days but never had the work done at the time they had my car that whole week now I will be out of more money plus the cost for the stuff they won't pay for.
That is unfortunate to hear and we apologize for any confusion regarding the claims process. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Every time I have a problem with my car, it is never covered by Car Shield. I paid for coverage on my car but it seems to be wasted money spent.
Lucille, it is unfortunate when parts that are needed for repairs are not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162.
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Immediate response to all concerns regarding coverage on repairs
Carlos, it is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
Good. Still waiting on our truck to be repaired. Expecting it being returned with no further problems.
Thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
It was easy for me, as auto mechanic shop filed the claim. First thing that was covered. Was happy that it was made easy. Just wish there was coverage for other problems I had IE leaking strut, and also oil changes.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Everyone I talked to was extremely helpful. I was given the names of some repair places which were close to me. Carshield made the initial contact for me. Car shield took care of my main issue. I was a little surprise that they didn't cover my truck release. But all in all satisfied. Willing to continue my services with them
Beverly, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Forgot to update information when new card was received. Person was helpful.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Rick, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162.