CarShieldReviews 6,291

I filed a claim regarding engine problems. Even though my issue was not covered by my contract, the claims adjuster was very sympathetic to my situation. He pointed out, in the contract, why my repair was not covered. He stated I did everything right, in regards to maintenance on my car, and filing a claim before the car broke down. I had to buy a new car, with a new car warranty. In the event I ever need an extended warranty, I will consider CarShield again for my coverage. I will also recommend CarShield to others. Your customer service was top notch.

Walmart missed putting in one number for the odometer reading and it went to carfax, impossible to deal with, which caused car shield to say the is an issue with the carfax report and they refuse to pay to fix my truck!

They will put language in the contract that will negate fixing your vehicle. Car warranties are not worth the expense and hassle.

I chose to cancel my coverage for the time being due to having other coverage and significant medical bills. Associate was very helpful and understanding. I will be back with Car Shield when my other coverage expires

From start to finish job and payment done quickly & efficiently

The claim process went very well. The representatives very thorough and well informed. The only issue I had was the fact I was on hold about 45 minutes.

Service attendant was courteous and prepared to address my concerns.

Everything I needed to know was well handled; I didn't call about a repair i only needed to update my information

I had a card that had been locked by the bank- they told me how to reestablish connection

Had a couple of questions to help me and she ask and answer them about my plan.

I didn't appreciate the misinformation during the early stages of claim approval process.
The repair shop was waiting for the claims department claiming that the necessary information was provided to the claims department to get the process moving.
I spoke with the claims department after waiting patiently for the process to get moving towards approval.
Unfortunately it wasn't until I registered my dissatisfaction on the claims department inquiry site before the claims department and the shop was on the same page.
Thankfully my vehicle is under going the necessary repairs.
I expect the remaining outcome will be more satisfying than the initial start.

Horrible and embarrassing and I want to cancel my contract and subscription

These people are a scam as far as I'm concerned. I was under the impression that things like a malfunctioning window motor and A/C were covered but I was later told by a different agent that nothing electrical was covered. Only the engine and the underside of the vehicle. Yet when there was problem with a leaky seal they said that the problem was a preexisting condition.

I asked for extension without canceling my account, and the company responded with such compassion and understanding 🙏🏾 thank you 😊

The issue with my car was diagnosed and woukd have been covered by the warranty but the warranty company said another procedure that was quite expensive had to be done first and would not be covered. Because of the demand by the rental company, the dealer could not fix the problem they identified. I took the vehicle to another mechanic and he fixed the item that was identified and I've had no issues with this since. Very disappointed and I'm in the process of looking for another warranty company. I was warned about Carshield and thought it was just competition slander, but now I'm not so sure.

If your car is towed, they only cover $125. Dealerships do not accepted third party parts so the customer has to pay the difference of an OEM part.

I had a coolant leak and took my truck to my local garage. They contacted Carshield with the required information and I was promptly contacted by a Carshield rep who informed me of what Carshield would pay. I was satisfied with the amount and OKed the repair.

They responded well to my car repair needs. Thanks so much. Sincerely Shirley Sims

I called to see if Car Shield would cover the cost of the repairs my car needed. She was not sure and asked to have the dealership call with the details of the repairs. It turned out that they were not covered.