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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I had to pay extra because g m c would not use any of your car parts.
All agents where extremely friendly and helpful knowledgeable and just easy to deal with
Joshua, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I needed help changing payment information. Was given excellent assistance. Very accommodating.
Albert, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Car shield is proving to be honest about repairing my vehicle
Michael, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Car Shield had very good customer service when I signed up. The person I talked to was very knowledgeable, friendly and took the time to answer all of my questions. I got much better coverage at a better price than with Endurance. The best thing is my price will never go up!
Sally, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I called to give Accounting a new Debit card and it was very easy and professional.
Allan, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I changed banks and It was handled quickly and professionally/
The dealer called you to set everything up I didn't do a thing.
Larry, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
The person was very professional and knowledgeable and listen to me. Didn't try to over talk me,like what l was saying Didn't matter. Great customer service.
Caroline, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
People are friendly and knowledgeable haven't had to use the service yet just the billing department on a double payment was able to solve the problem and was explained on how they resolve it
Chrystine, we are happy to hear that you found our Payment Processing Team helpful! When your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Agent was very professional, knowledgeable and concerned about my well being while my vehicle being out of commission.
Karon, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
The customer service was great! The process and communication went smoothly. My only issue is having to pay more than my deductible. I would still recommend car shield to any and everyone because they still saved me over $3000.
Marcus, we appreciate the time you took to leave a review! We are more than happy to go over you claim and your coverage details with you. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
The service was great, when the shop stablish communication to star the process, car shield Rep told them what exactly they need (estimate, pictures and records) and then they took care of the bill.
Victor, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Customer Service is A-1, handled my claim very professional!
Ronald, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Carshield has taken great care of me. I'm glad that I have a membership with them. I will not forget this wonderful experience.
Orlando, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
Dwayne, we are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
I just think when you pay for this warranty it should cover more items
Leonard, we apologize for any confusion regarding your coverage. Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. However, we are always working on providing better services each day to ensure qualifying vehicles are getting the most adequate protection available. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
If people have to call for help they are not having a good day. Having curtious people makes a world of difference.
Teresa, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for your review! Please don’t hesitate to call us if you need anything.
Told one thing, get to the dealership and it's the one part not covered. I checked and asked and was assured. Months later I was told it was. Not happy and never again!
Bambi, we apologize for any confusion regarding your coverage and your claim. We do send out the contract immediately, which does go over the coverage details. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
They turned down my claim for my timing chain and offered no help. So i have to end up paying 2500.00 for the timing chain for my chevy. When i went to cancel the rep wanted to lower my monthly payments after i told her that i cant afford them since i have to now pay out of pocket. She then said that she would see if the adjuster would come back out so i waited a day with no call what happen was they never sent out the adjuster again like she said it was a ploy to keep my monthly payments going, there shaddy and i would not recommend them to anybody.
That is unfortunate to hear we were not able to assist in your recent claim. After further review it appears the claim was denied for being a pre-existing condition. Per the contract terms, we cannot cover issues that have occurred within the Waiting Period. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
William, we appreciate the time you took to leave a review! We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call.