Overview
CarShield has a rating of 4.2 stars from 4,687 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.
Called for information, received same, made choice of coverage, received veteran's discount, and advised of cost and when coverage would start.
No issue or comment at this time. Will contact car shield at appropriate time
Marilynn, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Desafortunadamente el talle4 donde lleve mi auto no hablan español, por lo que creería que car shield siendo mi aseguradora me ayudaría con la intermediación pero no ha sido así, muy desepcionada.
Eliana, lamentamos cualquier inconveniente que esto haya causado. Contamos con un departamento de habla hispana que puede ayudar con el asunto. Llámenos al 1-800-587-4162 y solicite el Servicio al Cliente en español.
Just needed clarification of my coverage, and was happy with
Communication
Gary, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Learned I have shops in my area that work with car Shield on repairs
Connie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Representative was very friendly, knowledgeable and helpful
Dale, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I'm very appreciative of the customer support team and their patience.
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
The CS contact persons were professional and responsive. They worked closely with the mechanic to obtain the info needed.
Salena, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I still have questions concerning the bill. I was charged quite a bit for what looks like the labor.
Calvin, we appreciate the time you took to leave a review. After further review, it appears there were differences in the labor rates that the repair facility used and what was recommended by a nationally recognized labor guide. Please contact our Customer Service at 1-800-587-4162 if you have any further questions or concerns. We are here to help you understand your contract and assist in the claims process.
Customer service representative was very courteous and answered my questions very quickly.
Kathryn, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Robert, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.