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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Good morning I want to talk about the semi OK deal that transpired with car shield. I had a problem with my car sensors and I took it to the dealership who called car shield and Kasia stated they would cover the repairs. What I did not know was that car, wanted to send parts to the dealership that the dealership would not accept, so there was a price discrepancy between what car shield would pay and what BMW was offering for the part in the end I had to pay the difference. The overall repair came to roughly over $3000, which car she paid 2200, I had to pay the rest which is roughly $800. This was still a very good deal and I did not have to come up with the whole 3000 but my service contract stated that I should only be paying 100 so this was $700 more than I was prepared to pay, but I paid it, so enclosing this is not a great deal but it was a OK semi deal and I can accept that at this time. Thank you.
I signed up 2 years ago. Process was easy. Customer service is good. However for the last 3 months, the mobile App has been down. When I log in to make a payment, it says I don't have an active policy. WhenbI call CS, they assure me that I do and the payment can be made by phone. Besides that I can't see anything as not my policy. I had 3 major repairs come up and they didn't cover these repairs $$$$. Im not sure it's worth paying for a warranty, if it doesn't cover...major repairs.
Donita, we apologize for any inconveniences due to the app. We are currently addressing any issues with the app and recommend that you uninstall the app and download it again. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162.
When I first used the policy I got the run around for 1 months I was without a car with my kids having to pay for a rental out of pocket and was not reimbursed for it.
That is unfortunate to hear and we apologize for any inconvenience this may have caused. Reviews like yours, help us to identify and target the areas where we need to improve. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department if you have any questions or concerns.
Carshield process is easy and transparent. Almost all my claims were approved without hassle. The coverage saved me, at least, $******* in repairs including Mercedes-Benz timing chain. Most of my challenges were with the mechanics I selected, not Carshield.
Kwame, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
To start a Claim is very easy. The agents are experienced in directing you to towing if you need it. Then to have a choice of repair shops that you can choose from. If you are fortunate enough to have your vehicle evaluated and repaired at that time and it holds, great result. Unfortunately my vehicle thought it was a game. That first thing was repaired. Then it said oh no, how about this then that. It was having a domino effect. And Car Shield was right there to repair and get me up and running. I was so happy that I had this protection. If you have a vehicle that has a mind of it's own, Car Shield should be your Partner.
Mary, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Not very good. It is like I am paying for "Excludables". Every time something goes wrong with my car It was not covered. In other words it was excluded.
Paul, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162.
I was just getting some clarification on what might be covered on the problem that I'm having with my car.
Elizabeth, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Kept me up to date on their reviewing process. I didn't have to call them.
Rose, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
They were great about my situation and I love the fact that they get with you instead of canceling
Pamela, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Carshield is the real deal, and this review is coming from a warranty company skeptic. They paid out my claim, made conversations easy as possible, and helped me realize I was dealing with a crooked shop who was trying to over-charge me. I LOVE CAR shield! Seriously!
Derrick, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
I am very happy with my experience with Car Shield. The mechanic found something else, other than what I took it in for, that needed attention and Car Shield gave authorization right away. I had taken it in because my air conditioner had stopped working and the mechanic found a problem with my transmission too. I had wondered why my car was jerky when I picked up speed. I am quite satisfied with Car Shield and now I have a good working car. Thank you!
Sandy, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Hate it... going to cancel my membership! You don't cover anything took my car to shop 3 times you barely covered 2 didn't cover 3rd time at all!
Gayle, we apologize if there may have been confusion about your coverage. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
The experience was easy but not gonna lie, the part which is the transmission is used and not a new one! The customer service was great tho across the board!
Luis, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
I called to report the problem, and the CS representative told me what to do. I did, and the repair shop did the rest.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I been with car shield over a year now but I haven't use my benefits yet I believe when the day come to repair mat car I believe I will save money because I have car shield
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Polite, on time, very great service, and did a great job. Thank you for your help.
Stephen, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
Well took a little time but the job got done.thank you for your quick response.
William, we appreciate your review! Please don’t hesitate to call us if you need anything.
Had some issues at place were we took are vehicle they said they called called car shield they never did. But car shield called them.
I realize the timing was very close from when I canceled to when the next payment was due. However, I canceled the service prior to the payment being auto charged to my account. Most companies would have refunded the payment for a service not used. I will leave it alone as the service representative that helped me doesn't make that decision, but I do hope you change your philosophy soon.
Alex, we apologize if there was any confusion regarding your account. After further review, it appears that you called in to cancel after your payment had ran. We only offer refunds within the first 30 days of the coverage, however, your vehicle still has coverage for the month the payment was taken for. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Great attention was given to address my questions and concerns.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
The customer service rep was able to answer my only question without hesitation. She was clear speaking and knowledgeable to my needs
Terry, we are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kenneth, that is unfortunate to hear and we apologize that there may have been confusion about your coverage. We do go over what is covered with you on the initial phone call and also send you the policy right away to review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department if you have any questions or concerns.