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CarShield has a rating of 4.2 stars from 3,761 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
I'm not sure why I am receiving this message. I didn't contact Car shield?
I was out of town, on an elk hunt. Didn't have much contact with text, email, or phone calls. So what is going on with my account?
I should only have 1 vehicle. And only one address. Thank you
I have been a Car shield customer for a few months now.
Is someone else trying to have me pay for their coverage?
Date of experience: December 19, 2024
I use my truck daily, and as of this writing it has been tied up at the shop, in the authorizing procedure, for over two weeks. I was only authorized a rental vehicle for 7 days, leaving me with no truck. I think this firm 7 day rental policy needs to be addressed, for potentially larger, longer repairs. My payments are made on time, I feel I should not have to suffer this inconvenience, based on Car Shield's procedures.
I was quoted policy, nothing more.
For all the reasons stated in your advertising!
Date of experience: December 10, 2024
There is no experience yet! I will let you know when my car needs repairs, and if I will have issues from car shield not willing to pay my dealer or any other car shop! I only called to get some additional information, etc.
Saw commercials with Ice Tea and Vivica Fox!
Date of experience: December 20, 2024
Danna, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
First call to Carshield she was very helpful in finding a shop that would do the necessary work and accept carshield. But after my truck was a week at the shop with no action taken (Avoid Firestone Lakeland, TN!) called carshield back and told them I had to find a new shop and she basically led me to believe I'm on my own. They sure don't mind collecting my monthly premiums.
See above.
Thought it would be good since my original warranty has ended.
Date of experience: December 24, 2024
Mo, that is unfortunate and we apologize for any confusion. For comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
I bought this extended warranty while I had less than 30,000 miles on my truck. The price was right and the service is exemplary. I had a great time dealing with the company, and am looking forward to the peace that having this warranty will give me for the next 5 years
The company offered me a good monthly price and coverage and deductable that was very agreeable.
Date of experience: December 21, 2024
Ted, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
This is the first experience I've had with this type of insurance. The Representatives could not have been nicer, taking the time to lay out what needed to be done, details to submit, then going over the mechanic bill item by item to be sure it was understandable before approving the payout. My mechanics also remarked about what a pleasure it was to work with good reps who know what's what and are responsive and easy to understand. No hidden agendas, all right up front. A pleasure.
Honestly? Because my Brother had just purchased it and had a great experience.
Date of experience: December 8, 2024
Judith, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
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Date of experience: March 3, 2024
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Date of experience: February 4, 2024
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No help
Date of experience: October 31, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
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Should something happen to my car, I want protection.
Date of experience: August 13, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
James, it is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.