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CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Everyone I spoke to was very professional, they were very well versed on the workings of their jobs. Mostly I felt that my needs were important.
I saw a television commercial and liked the coverage.
Date of experience: December 10, 2024
You're online people are wonderful, very friendly, very knowledgeable, and the transaction was completed quickly.
I called to change my credit card payment information and went very smoothly. Your folks are very knowledgeable and everything was fine.
Date of experience: December 10, 2024
Ken, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Pleasant and very helpful can't say enough about my decision. To get car shield will definitely recommend to my cust since
Very friendly and helpful
Date of experience: December 7, 2024
Joe, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The standard regarding having quality replacement parts I was pleased. They did not wait for parts for China to be sent.
My first call I was not pleased due to the info I received the business no longer serviced Car Shield customers. When I call again, I was given more accurate info and the business was closer to my location. The only problem was the customer service person needed a better location finder.
TV advertisment
Date of experience: November 14, 2024
Thank you for sharing your recent experience with us. We are continually seeking ways to enhance our services and improve our Customer Service. Your feedback is greatly appreciated!
I'm looking forward to have a worthwhile experience with Car Shield and I have no doubt in my mind that you will live up to expectation.
Because Insurance Companies are not there for me when my Vehicle needs repairs, so I joined Car Shield for a better experience.
Date of experience: November 12, 2024
William, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
I only used the Car Shield claim once and it was cool but the only thing I didn't like I am to pay an hour of my repairs why because I pay every month for membership
Friend told me about car shield and the advertisements.
Date of experience: November 7, 2024
Melludee, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I called to inquire about several things in my policy and my CSR was very knowedgable about the policy components, what would an would not be covered and even pointed out sections in my policy to illustrate that fixing the part would be covered as a part of electrical failure coverage, in the policy. I was so happy that she told me this, and she actually sent me a copy of the policy and referenced the pages where a description of the covered approval could be located to share with this skeptical major automotive Service Manager. Way to go. What an exemplary employee who understands and is trained in the lost art of Customer Service. So Refreshing.
Bravo! Bravo!
I'm just waiting now when I take the car in for servicing next month and I tell him it's covered so yes you can give me a loaner as this will take longer than 1 1/2 hrs. Lets's see what he has to say to that.
THanks Car Shield. You not only made my day, you gave me the ammunition to totally mess his day up! This is not me being a prima donna, this man was the most rude and it obvioulsy required an individual discussion with him about custermer loyalty and why our customer serve feedback percentage madder and what kin do internal cultureal changes required change to enform a more effective work tream
As stated above my CSR provided exemplary service and I was highly impressed with her professionalism and problem solving skills.
A friend said she had been using Car Shield for years on an older vehicle that had at the time about twice the amount of mileage on the odemeter. She had very positive things to say and allayed any fears that the company would not perform professionally bc of the age of the car.
Date of experience: November 5, 2024
Lori, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
It was easy to get done and got it back quick plus provided me with a rental car thank you Carsheild appreciate it
Price and coverage
Date of experience: November 11, 2024
Larry, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Not as expected. I thought that more coverage was covered but I had to fish close to 1,000.00$ in repairs.
Not good.
TV advertisement,
Date of experience: September 8, 2024
Barbara, we apologize if there may have been confusion about your coverage. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Said I didn't want it and person kept right on talking over me and took payment out of bank after I canceled the plan very pushy and forward
Not very helpful with my complaint notified bank to get my money back not authorized payment
TV sorry for that choice
Date of experience: November 30, 2024
Sharon, we apologize for any inconvenience this has caused. After further review, we can confirm that we have processed a refund. We appreciate you taking the time to bring this matter to our attention. We pride ourselves on excellent customer service and we will make sure this is addressed. Thank you for your time.
They explained everything so you understand. I was so thankful to be able to put it on the other car.
She explained the new plan for the car. She was patient and honest.
Because it work for me. I can keep my car running. It's a great help!
Date of experience: September 7, 2024
Barbara, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
From the minute we talked to the representative the first time thru the rental car process and dealing with repair agent everything went smoothly.
Have had car shield for 5 years and have always had excellent service
Date of experience: November 23, 2024
Larry, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Every time I have a problem with my car, it is never covered by Car Shield. I paid for coverage on my car but it seems to be wasted money spent.
I chose Car Shield because I originally thought it was a good bargain.
Date of experience: October 10, 2024
Lucille, it is unfortunate when parts that are needed for repairs are not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162.
Everything went great.The electric door locks stopped working. The shop replaced the door locks. They work like new. Thank you for your services. 09
Date of experience: October 7, 2024
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
The girl i talked to was very pleasant. When said i didn't want warranty. She didn't became pushy. That was good for a change.
I saw a commercial for it and thought I'd give a try.
Date of experience: September 25, 2024
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
My experience with car show was excellent customer service was great they get right to the point of what you need to be done to your car
Singing it on the television and it was the right choice
Date of experience: October 30, 2024
Veronica, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I explained my current financial problems and was helped to have my monthly payment reduced without lowering my coverage
I wanted an affordable way to help me keep my 2016 Honda, Odyssey EXL getting serviced if parts are needed.
Date of experience: December 3, 2024
Nancy, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Working to get best price from the dealer and working with the agents. Cost of a car rental wis really worth being a member.
Extended warranty
Date of experience: September 6, 2024
Denis, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Did things per policy and did not have any issues. I am pleased with the coverage and customer service
Took longer than allotted time for rental car coverage. I checked to see if the 7 days was max. I had waited three days before getting rental and had to return 4 days before truck was fixed. They could not extend.
Date of experience: October 4, 2024
Travis, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I still have questions concerning the bill. I was charged quite a bit for what looks like the labor.
As I stated previously there was a misunderstanding with covered work.
Recommended by a friend. Also the advertising
Date of experience: November 5, 2024
Calvin, we appreciate the time you took to leave a review. After further review, it appears there were differences in the labor rates that the repair facility used and what was recommended by a nationally recognized labor guide. Please contact our Customer Service at 1-800-587-4162 if you have any further questions or concerns. We are here to help you understand your contract and assist in the claims process.
It was a pleasant experience to work with polite and professional agents that made my experience fast and expedient.
Have seen Car Shield advertising and talked with a friend who is a current client who recommended them to me.
Date of experience: October 31, 2024
James, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
The CS contact persons were professional and responsive. They worked closely with the mechanic to obtain the info needed.
Positive
TV add. Ice T and Vivica Fox
Date of experience: November 5, 2024
Salena, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
You guys are a rip off. Why do I pay 140 bucks a month with a 100 deductible. You guys don't cover all the cost of the repairs being made.
Got passed around
I was under the delusional that you covered all cost minus my deductible. Boy was I wrong.
Date of experience: December 9, 2024
Randy, after further review, there were differences in the labor rates that the repair facility used and what was recommended by a nationally recognized labor guide. Please contact our Customer Service at 1-800-587-4162 if you have any further questions or concerns. We are here to help you understand your contract, explain the breakdown of cost, and assist in the claims process.
Was frustrating at first. I kept being disconnected the fourth time the lady was very helpful and all my issues were all addressed.
Commercials and research found cashiered had more for the money better offers
Date of experience: December 5, 2024
Juliette, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I received a call and they did not have the correct information. Once I explained my situation they realized their mistake and apologized
The price compared to other businesses that provide this service
Date of experience: October 26, 2024
Katherine, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Shawn, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.