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CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Had a mechanical issue with my 2019 Dodge Ram 1500 occur unexpectedly. When driving out of town, I suddenly experienced a loss of power and my engine light then came on. When it was safe to pull off the interstate I immediately shut off the engine, and contacted American Car Shield and explained to their representative what was going on with my vehicle. The representative was extremely courteous and concerned not only about the mechanical issue I was experiencing, but also about my current safety. They were very helpful in getting a towing company to tow my vehicle to a reputable automotive repair shop back in my home town, and started all the necessary paperwork to get my claim started with them. The next day I received a call from their representative letting me know what the repair shop initially found wrong with my vehicle, and informing me it was a covered repair and he would be authorizing the repair shop to start the repairs. This was an enormous relief to me. On the 2nd day the repair shop contacted me and informed me, that they had found additional mechanical damage, all related to the initial inspection of my vehicle. They informed me, that they had already contacted Car Shield's authoring inspector and he stated, it did not surprise him and authorized the additional repairs to be completed. I am still awaiting for the repair shop to finish with my vehicle, but feel relieved my vehicle will be professionally repaired and returned to me in a timely manner. So far Car Shield has exceeded my expectations. They are respectfully keeping me informed on the status of the repairs on my vehicle, and confident I will receive my vehicle back professionally repaired, and the only expense I will incur through this whole ordeal will be my deductible on my contract with American Car Shield. I would like to commend all the representatives of Car Shield I have dealt with for their professionalism, sincere concern of my safety and their courtesy.
It was recommended to me by an associate, who has a current policy with Car Shield and stated to me, he has had nothing but piece of mind knowing his vehicle would be taken care of if he ever had a mechanical issue. I wanted to have the same assurances he has, and thank God I do.
Date of experience: November 7, 2024
I purchased Car Shield went my extended warranty was over. I didn't have any problems using Car Shield. Their roadside assistance was excellent.
Because I needed coverage for my car when the extended warranty was over.
Date of experience: November 5, 2024
Carla, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Took car to dealer. Contacted car shield and issue was resolved. Even told what car shield time (hours expected car should be done.
GREAT
Date of experience: September 11, 2024
Saleem, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
You lied! Everyone in your company told me I was covered and I did everything they told me to do and was denied the reimbursement.
Everyone was nice telling me everything was covered there was no problem with the reimbursement and then you denied it!!!!
I thought you were a good company but you lied, taking advantage of senior citizens and not reimbursing them.
Date of experience: December 8, 2024
Celeste, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Experience was good everyone was nice and speedy on getting the car in for service. The car rental was very smooth and easy.
Thank you
Word of mouth
Date of experience: November 22, 2024
Bilal, we apologize if there may have been confusion about your coverage. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
I took the car in to get the backup camera fixed, which they did. It did take 5 days for the Ford dealer to do the job.
The longer you have a car, the more likely a part will need to be replaced.
Date of experience: September 7, 2024
Thank you for your review! Please don’t hesitate to call us if you need anything.
Customer Service was very courteous and informative. I supplied information she ask for and she answered questions I had.
Very helpful.
To help with expenses on my vehicle
Date of experience: November 4, 2024
Larry, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Replaced my transfer case with an entire new transfer case Would have been over $4,000 out of my pocket.
Great ads on television.
Date of experience: October 31, 2024
Brian, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
A simple customer service question about updating billing information. Question was resolved immediately.
Good service.
Date of experience: October 2, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I was really happy with all of the help that I got from representative from caution and we're very happy with the service.They are very professional
Date of experience: November 14, 2024
Angel, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
This was my first claim & I was well pleased with the claims department & all the people I talked to.
She was so pleasant & answers all my questions
Because it was affordable!
Date of experience: November 5, 2024
Randy, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Called for information, received same, made choice of coverage, received veteran's discount, and advised of cost and when coverage would start.
You have an excellent commercial. I have heard it over thel years and it was time to obtain it. The package you sent me was great. Very clear. I hope I will not to use you, but glad I have your coverage.
Date of experience: November 7, 2024
Robert, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Always helpful and available and polite. I can always speak directly with someone and they very informed and always get my answers
Just wanted to have extra coverage
Date of experience: November 28, 2024
Anthony, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Car Shield approved the repair work very quickly so the repair facility could get the correct parts in and repair my car
Date of experience: November 29, 2024
Kevin, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I appreciate the representatives skills and patience. I look forward to doing business. With CarShield.
Because they gave me a great rate, since I was a previous customer with another car
Date of experience: January 2, 2024
Everything I needed to know was well handled; I didn't call about a repair i only needed to update my information
Car Shield was highly recommended through commercials and cheaper than my original insurance
Date of experience: October 18, 2024
Thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I have only used car shield one time. There conversation with the mechanic, was wonderful. My mechanic was impressed, so was I.
I had seen the advertisement.
Date of experience: November 4, 2024
Rhonda, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I called from a car repair shop. They talked to the mechanic. Everything I needed replaced was covered. The mechanic was impressed.
Price, and coverage.
Date of experience: November 11, 2023
I have several years experience in customer service and recognize excellent customer service when I receive it.
Cost and reputation. I reached out to couple local businesses and they all recommended Car Shield.
Date of experience: October 14, 2024
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
I called to report the problem, and the CS representative told me what to do. I did, and the repair shop did the rest.
It was satisfactory.
I needed a warranty for repairs to our car.
Date of experience: September 18, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Learned a few things about my policy today, that I didn't know about. I also learned a few other things too!
They were very polite, patient and very knowledgeable.
You were my 1st offer, and the price was right on cue, so I took it!
Date of experience: November 20, 2024
Marie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I made her laugh and she told me I made her day. She needed that laugh. I was glad to give it to her. You need more reps like her.
I heard they were good.
Date of experience: September 9, 2024
Sarah, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
It was great. I called because I thought I was late with my payment and did not realize it was an automatic payment
My other warranty ran out. Car Shield has a good reputation.
Date of experience: November 4, 2024
John, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Being charged 200$ deductible three times now for the same check engine light. No one can seem to care about
Horrible
I shouldn't have
Date of experience: December 10, 2024
Marian, we apologize for any confusion regarding the claims process. After further review of your account, it appears you had a previous claim that was paid for and closed. Upon starting a new claim for different parts, that does warrant a new deductible. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I've been very pleased w/the 2 times they fixed my car and it's still running good, no problem's. Thanks
They were great, very nice people 👍
It sounded like a very good company and that's what I wanted, Thanks
Date of experience: November 22, 2024
John, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Knowledgeable agents, very professional, courteous staff,they demonstrate empathy to the caller or customer.
Value for the price
Date of experience: December 1, 2024
Gerald, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Great customer service. They answered all my questions and explained everything in easy to understand language
Needed account number and coverage information
For emergencies
Date of experience: November 15, 2024
Gina, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Joe, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.