CarShield

I use my truck daily, and as of this writing it has been tied up at the shop, in the authorizing procedure, for over two weeks. I was only authorized a rental vehicle for 7 days, leaving me with no truck. I think this firm 7 day rental policy needs to be addressed, for potentially larger, longer repairs. My payments are made on time, I feel I should not have to suffer this inconvenience, based on Car Shield's procedures.

I was quoted policy, nothing more.

Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.

Two recent repairs were not covered; the engine cooling fan and the thermostat housing. People buy this product to protect against financial calamity, but if the wrong thing breaks the coverage is worthless.

Service tried to help, but their policy wouldn't allow any different resolution

This company called me and wanted me to bundle homeowners insurance with car insurance. I've been getting notices in the mail for quite a while. Finally, I told them that I don't own this home. The Rep said "thank you, I'll make a note of that and we won't call you anymore." Wonderful!

The customer service was great! The process and communication went smoothly. My only issue is having to pay more than my deductible. I would still recommend car shield to any and everyone because they still saved me over $3000.

They answered all of my questions and helped the process move along with the repair company.

Very professional customer service and no hassle with coverage. The only disappointing part of my experience was how long the process took to authorize the work needed. 3 weeks is a long time to be waiting without a vehicle.

It's been weeks since this was started by Eagle Chevelet and they have emailed information at least 3—4 times and for some reason unbeknown to me. You have not gotten it or are slow tracking the paper work

The person was pleasant but could not help beoned giving me email address which I already had..

Dealing with customer service was good.
Having to deal with the claims department was very overwhelming for me because each person gave me a different explanation.
While my car was in the shop being worked on.
I asked several times for the adjuster to contact me.
Was told he would and never received a call back.

Calling into customer service was the easiest part of this journey.

I signed up 2 years ago. Process was easy. Customer service is good. However for the last 3 months, the mobile App has been down. When I log in to make a payment, it says I don't have an active policy. WhenbI call CS, they assure me that I do and the payment can be made by phone. Besides that I can't see anything as not my policy. I had 3 major repairs come up and they didn't cover these repairs $$$$. Im not sure it's worth paying for a warranty, if it doesn't cover...major repairs.

Always receive a pleasant CS representation when I call.

The emergency roadside service part is good. But when the repair facility called in the claim you kept saying no claim was called in. Wasted time for me and repair facility to make a lot of redundant class. The misunderstanding also delayed my repair significantly, causing more loss. I spent a few thousands buying the extended warranty and this warranty barely covers anything. Wasted money and time.

We had a problem with our vehicle. In a timely manner, car sheild responded, and let us know what could be done. I do wish they had covered everything, but they didn't. They will cover some of the bill.

My mechanic was required to not only submit estimates with full breakdowns but videos of the problem. Then videos of the car, vin, dipstick and all back and forth along with maintenance records.I got the car back over 6 weeks later and the shop still hadnt been paid. Everything took exorbitantly long which was unusual as i never experienced that before. Plus they didn't even honor everything they should have

Everything was in the hands of the adjuster who never returned calls

Second response. Had car in shop for routine service when technicians discovered that the serpentine belt needed replacement. Called customer service after the fact for I did not have time to run around to find another service center but was told that I did not follow the procedure which I accept at my fault. Unwilling to assist me so I ate the out of pocket cost for replacement. Seeing I pay for my contract, I would think that Car Shield would be understanding and assist me with the replacement.

Not willing to assist and was not willing to be a problem solver even though I would be saving them money by not utilizing a dealership or a facility of their choice. My time is precious and I could have had the problem resolved on the spot but again my fault for not getting authorization for repair.

Satisfied that they were able to fix my ride but the repetitive request for information that had been sent numerous times did nit add up to why my claim was close and I ws stuck paying for rental out of pocket while my suv was still in the shop.

Claim lacked accurate communication. I received texts and emails requesting documents and pics after my car was in my possession.

I had to use my warranty one time and overall the experience was good. They did want to use aftermarket parts for the repair which I understand but I chose to pay extra to get OEM parts installed. It did give me a peace of mind on my Ram which turned out to be a less reliable vehicle than I desired. I ultimately ended up selling it otherwise I would have kept Car Shield.

I contacted them a couple times and they always seemed quick to answer and professional during the call.

Went well. As for repair. But i had to pay out of my pocket more than the $100.00 deductible. The reason for this according to car shield was that the service center hourly labor charge was more than they would pay. I guess in the future i will need to call car shield to let them tell me what repair shop to go to that will accept their amount of pay per hour.

Y'all were able to give me my coverage at the lower cost and not appreciate that we're in our 80s and it's just good to know that if anything does go wrong with our car that it can be taken care of. Thanks again for your help and I hope I never have to use you. Talk to y'all later. Bye-bye.

I've had my car in the shop for 2 weeks and still no car car shooting has been slow and also they couldn't find the parts available right away so what is cost you doing giving us mediocre Parts while they're charging us full price

Car show gives you a runaround I don't know if I'll be keeping my coverage because I don't want mediocre Parts I want original parts

The other provide, I cannot recall the name, said that my plan with Car Shield was canceled. They also said that CS had a $10 million lawsuit settled this summer and many more law suits pending. They also said CS is a third party company.

I did not give them any information of mine and I declined their auto warranty plan.

I wanted you to know.

First repair using Car Sheild after a year with them. Service manager at dealership didn't have much nice to say about Car Sheild and had me worried a bit. Absolutely nothing to worry about here. Car Sheild delivered, as promised, in a quick and timely manner. Glad I listened to Glen Beck and purchased this product. ALL of their people I have talked to have been of the highest quality. Good job team

Just top notch. All questions were answered and sounded genuinely happy to help.

I have been with Car Shield for over a year. It's a great company when you make your payments and don't need their services. I put in a claim with one of the two recommended car repair facilities that were on their website. Car Shield has you pay for the breakdown and investigation of any repair that you need. My portion of that was $1,200, not the $100 deductible that is quoted in their ads. Car Shield also expects the car repair facility to use less than the factory approved parts to repair your vehicle. If you want the factory approved parts, you are expected to pay the difference out of your pocket. You can switch car repair facility, but you are still on the hook for the breakdown. Last night when I went to bed I was told I had to pay $1,200 dollars to get my car back. Today when I received an update the price has grown to $2,200 and it may not be over. My recommendation is that you avoid Car Shield like the plague. As soon as this episode is over I will be a former customer.

Had to have my transmission replaced. CarShield worked directly with the shop and within 2 hours of receiving the paperwork needed from the shop, I got a call saying my claim was approved. All I had to pay was my $200 deductible. Not to mention they called and set up a car rental for me also. If you are undecided on the cost, I promise it's worth it.

My car began to show steam in the exhaust. Took it in and Car Shield denied the claim stating it was not a co vered item according to the contract which they never sent until after I paid for the policy. My engine failed. $9000 to replace it. We are going to court. Don't waste your money on this company.

No one cares about my problem. Just refuse to pay.