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CarShield has a rating of 4.2 stars from 3,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
From start to finish, everything was exoedited to the max. The estimate, the authorization, the repair work and the rental car.
Subscribed to it for quite some time.
Date of experience: November 7, 2024
I had a problem with my car, I contacted Carshield, they outreach a facility in my area and my car was serviced right away.
I saw the Ice T advertisement
Date of experience: September 6, 2024
Thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
My experience with CarShield was great! However the advance transmissions shop they referred me to is another story!
Very professional
Because l felt they were a reputable company!
Date of experience: November 22, 2024
Michael, we appreciate the time you took to leave a review! We have a dedicated team that specializes in locating repair facilities based on our customers needs and location. Please call our Customer Service at 1-800-587-4162 as we would like to hear more about your experience and look further into this. We look forward to speaking with you soon.
My experience is over with. It happen 8 or 9 months ago.
You have some bad reviews from CarShield customers for denying their claims
to many questions. I was good.
I believed in the CarShield commercials and what you were telling the American people.
I have a 2015 Rogue & 2007 Frontier Truck. I am living on a fix income. My experience was the timing chain on the truck broke and took out a sensor which connects to the engine. CareShiels paid for timing chain claim. I had to pay I think $1,300 to $1,500 out of my pocket.
Date of experience was in 2023, I think
Date of experience: November 27, 2024
Santo, we have had over 2 million customers and the negative reviews online are a tiny fraction of our business. That said, we are always working on providing better products and services each day. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Asked if a car issue I was having only to fine out it wasn't covered. Spoke with customer service and they explained my coverage.
Questions about coverage and was satisfied with answers given!
Felt it was a reasonable coverage for the monthly cost.
Date of experience: November 23, 2024
Barbara, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
The representative was so informative, knowledgable, patient, straightforward, no BS. Very enjoyable to work with.
Features and price.
Date of experience: November 20, 2024
Diane, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Everything went well. The dealer called Carshield set all up and I did nothing but pay my deductible.
Rate was good and seemed like a good company.
Date of experience: November 5, 2024
James, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I thought my membership had expired and she helped me figure out that it hadn't... which was a nice surprise.
See above.
I liked their ad on TV.
Date of experience: November 9, 2024
Deborah, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Everything was very good and responded promptly from CarShield staff members through the shop personal
Good reviews also courtesy and they cover what they say no gimmicks
Date of experience: September 5, 2024
Omar, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
This company is a scam they do not pay all the labor rate they want u 2 pay the handling fee of their part to be ship to the shop they say the shop part is to high on cost I drop them they are not fair to customers
Date of experience: June 24, 2024
It has been a great experience for me and helping me with my car getting back on the road again
Someone to me to get with them when purchased my car 2 years ago, I'm glad I did very good choice
Date of experience: December 9, 2024
Kawanna, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I haven't had to use the product as of now. Hope it will be a great help if we need it.
Convenience
Date of experience: September 4, 2024
James, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
The waiting period s what I prefer not doing. You have to wait too long before you know anything.
They informed me of exactly what to expect. The information given to me was accurate.
When I was first introduced to Car Shield, it sounded like a good deal.
Date of experience: November 26, 2024
Yvonne, our contracts include a waiting period that must be completed before you can file claims. This is to make sure there are no pre-existing conditions with the vehicle. If you have any questions or concerns, please contact our Customer Service Department for further assistance. We are happy to review your coverage details with you.
I needed to update my payment
Method and it was very easy
I am never disappointed with the service
To help me with any big problem
With my 2019 Nissan frontier
Date of experience: September 9, 2024
Catherine, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Was trying get information on my truck what they can cover and found they don't deal with fluid
She did ok what’s not cover and what will work
To see if really stand behind what they say
Date of experience: September 24, 2024
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Was handled very fast and sent us to a very good repair shop. We would use them again.
Date of experience: November 1, 2024
Larry, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Agent was very helpful in getting my App back in operation and setting up auto pay each month!
As stated above, I called to get my App back in operation and set up auto pay!
Peace of mind
Date of experience: November 18, 2024
David, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Car shield did not pay a lot of the bill. I thought they covered repairs except the deductible
I liked the concept
Date of experience: November 15, 2024
Fred, thank you for your time and review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can!
I had a card that had been locked by the bank- they told me how to reestablish connection
I heard good things about it
Date of experience: October 18, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Carshield you guys did a wonderful job on my paying for work on my truck. That took alot a relief and worry oof my mind.thank you very much.
Carshield took over and got the job done.
The had the best deals for the price. And they are true to there word!
Date of experience: November 4, 2024
David, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I was so happy that everything was covered by Car Shield and I didn't have to worry about it. I had a great experience and car shield was on the ball with my claim. And everything was done!
Because they had they best coverage for my truck!
Date of experience: March 1, 2024
Someone is not saying the truth. Car dealer said That Carshield lies and Carshiel said Dealer lies. The problem is that costumer is in between and paying for service on both sides. I pay monthly to Carshield and I pay for job on my car. In other words...I paid double. Customer service on both sides are terrible and never contact me to end this nightmare. Carshield never return calls or never answer the phone. Last two times they put me on hold form more than 45 minutes and just cut the call with no reason.
Tip for consumers:
NOT RECOMMENDED, PERSONAL EXPERIENCE. I feel like extortion in progress. No customer service, no answers, excuses, lies, monthly payment is the only call that Carshield insist if you do not answer at one.
Products used:
EXTENDED VEHICLE WARRANTY
Date of experience: June 24, 2024
Start up experience was pleasantly good.now if word is kept as per promoting would become GREAT EXPERIENCE...
Promotional advertising
Date of experience: December 9, 2024
Regina, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Always helpful and courteous service all of the people that I have spoken with have been great
Date of experience: November 16, 2024
Sylvester, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
At first i didn't understand what were going on with you all but I did have faith
I have Faith
I seen you all on TV and I asked Questions about you all.
Date of experience: November 30, 2024
Bertha, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The service was great. Had a person who understood my problem and took care of my concerns.
Family enrolled
Date of experience: October 7, 2024
Thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Pete, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!