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CarShield has a rating of 4.2 stars from 3,624 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Someone is not saying the truth. Car dealer said That Carshield lies and Carshiel said Dealer lies. The problem is that costumer is in between and paying for service on both sides. I pay monthly to Carshield and I pay for job on my car. In other words...I paid double. Customer service on both sides are terrible and never contact me to end this nightmare. Carshield never return calls or never answer the phone. Last two times they put me on hold form more than 45 minutes and just cut the call with no reason.
Tip for consumers:
NOT RECOMMENDED, PERSONAL EXPERIENCE. I feel like extortion in progress. No customer service, no answers, excuses, lies, monthly payment is the only call that Carshield insist if you do not answer at one.
Products used:
EXTENDED VEHICLE WARRANTY
Date of experience: June 24, 2024
Start up experience was pleasantly good.now if word is kept as per promoting would become GREAT EXPERIENCE...
Promotional advertising
Date of experience: December 9, 2024
Always helpful and courteous service all of the people that I have spoken with have been great
Date of experience: November 16, 2024
Sylvester, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
At first i didn't understand what were going on with you all but I did have faith
I have Faith
I seen you all on TV and I asked Questions about you all.
Date of experience: November 30, 2024
Bertha, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The service was great. Had a person who understood my problem and took care of my concerns.
Family enrolled
Date of experience: October 7, 2024
Thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
I have nothing to say, item was not covered. I am pleased with the service. No complaint.
I'm a senior, with a older car, CarShield is affordable for me.
Date of experience: October 28, 2024
Willie, we’re sorry for the inconvenience. It is unfortunate when a needed repair isn't listed for coverage on your policy but we are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Say you cover certain parts but have too many exclusions. Shame on you for your deceit…..
Gave one statement from Customer Service and another from Contract Representatives
For your advertised service
Date of experience: November 12, 2024
Mattie, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We send out the contract at the time of sale for review, which goes over the parts that are listed for coverage. We advise having the repair facility call our claims department with the diagnostic to start the claim. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Had a couple of questions to help me and she ask and answer them about my plan.
We had no kind of coverage we needed something else besides insurance.
Date of experience: October 18, 2024
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
Excellent
Very positive
Very helpful
The representative explained everything in detail and slowly
I was very pleased
Because, you are great
Date of experience: December 6, 2024
Labib, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
I thought I did not have coverage on my car and I did They were very understanding and return my money No hassle.
I had Car Shield on another car and was very satisfied
Date of experience: November 11, 2024
Catherine, even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
They were great about my situation and I love the fact that they get with you instead of canceling
It was better for me in long run
Date of experience: September 20, 2024
Pamela, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Excellent communication with the Customer Service Representative and explained in details my
Concerns.
Questions were answered
Heard from other Happy Customers
Date of experience: December 4, 2024
Rich, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
We just signed up with Carshield. The representative, Hunter, was friendly and professional and explained the product clearly and thoroughly. Looks like a great product.
Date of experience: July 12, 2024
Since I did not need any coverage paid for I don't know how well they pay.
Date of experience: December 13, 2024
Laverne, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Not good.but he explained to me the where the problem acu my account is pay up.
He was nice I explained to him a response letter I received today on12,04,24 my acc.is pay up until 01,02,25.
I heard good thing.
Date of experience: December 3, 2024
William, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Customer care made sure that all my mechanical needs were met that was in the contract.
Customer service was great
The commercials that was broadcast convinced me that Car Shield was the way to go for me. I only wish they would have extended my car rental due to the parts had to be shipped to my repair shop
Date of experience: November 18, 2024
Stanley, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I only had car service once. There was no delay. My breaks were repaired without delay.
Advertisement
Date of experience: November 17, 2024
Betty, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I called to give Accounting a new Debit card and it was very easy and professional.
All I can say is that they were very professional.
I knew it was important to have a policy that could fix my car if needed. I saw a commercial about Car Shield on TV so I called and got a policy.
Date of experience: September 14, 2024
Allan, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I changed banks and It was handled quickly and professionally/
I already told you.
Because I needed to have my car insured.
Date of experience: November 14, 2023
Polite, on time, very great service, and did a great job. Thank you for your help.
Date of experience: September 18, 2024
Stephen, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
So far my experience has been pleasant and easy. I am glad I chose Car Shield.
You are very knowledgeable and willing too share,that knowledge.Car Shieldis customer friendly.
Date of experience: November 9, 2024
Warren, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The agents takes there time to explain coverage in detail by detail. I really appreciate that.
Did my research and the services stands 5 stars.
Date of experience: November 8, 2024
Reginald, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Needed a starter and Carshield came through for me. So pleased to get coverage when I needed it.
Convenience of coverage.
Date of experience: November 10, 2024
Gail, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if there is anything else you need.
I was very happy that all went so well CarShield is great to do business with.Iam so happy that I choose CarShield and I thank you very much.
Very satisfied .
The price was right and I new that soon are later I would need repair service thank you CarShield.
Date of experience: November 6, 2024
Norman, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Went to dealer for a rafio check.was bad.calked carshield and explained what was going on.thry talked to dealer and we got it ok to replace radio.
Sounded good on tv.
Date of experience: September 9, 2024
Mike, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very professional with a positive attitude each person I spoke with could understand my situation
Professional attitude goes a long way and I’m happy thus far with the service I’m receiving from customer service
My first choice since I was looking for a warranty coverage
Date of experience: December 10, 2024
William, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Regina, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.