- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CarShield has a rating of 4.2 stars from 3,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Thank you for taking care of the problem with my car! My faith is restored!
I've had Car Shield for an awfully long time. I was going to cancel, but they did right by me this time.
Date of experience: November 18, 2024
Unable to get a rental car, while my car was in the dealership for repairs!🤔
Date of experience: October 22, 2024
David, after further review of your account, it appears on 10/11/2024 a rental was authorized for your claim. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I really appreciated the service and time and effort put in by car shield Representative
Date of experience: September 25, 2024
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Kept me up to date on their reviewing process. I didn't have to call them.
Very knowledgeable and professional.
Date of experience: September 20, 2024
Rose, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
The lady that helped me was awesome.that's why I said yes to getting the ins
I saw the add on TV
Date of experience: November 5, 2024
Sylvia, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Everyone has been very nice and informative. They explained the process and how that works.
I have have car-shield for many years, extra coverage.
Date of experience: October 29, 2024
Becky, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
If it wasn't for having car shield I wouldn't be able to repair my car parts & labor are expensive
Customer service was very polite & courteous in helping you with your issue
I heard car shield gives customers the service they need for their vehicles & they work on your claim as soon as they can
Date of experience: November 17, 2024
Victor, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
My CVT unit went out. Carshield took care of this with no issues or delays. Great to work with.
Date of experience: November 5, 2024
Mark, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Got my policy switched over to my pickup off the Equinox fast and easy
Recommend by several people
Date of experience: November 30, 2024
William, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
When we have had car problems, car shield has always come thru for us.
Good!
We had no warranty on our vehicles and car shield offered the solution.
Date of experience: November 22, 2024
Jimmy, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Needed information and was provided the information. Car shield has been great so far.
Needed information and provided that information
Reviews were really good.
Date of experience: November 12, 2024
George, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
All agents where extremely friendly and helpful knowledgeable and just easy to deal with
Date of experience: September 15, 2024
Joshua, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I didn't get the answer that I wanted, but it was prompt and courteous.
Date of experience: October 30, 2024
Kimberly, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Between dealer and service rep it went well.thats why I went with car shield.
Went like I expected
Price and reputation
Date of experience: November 18, 2024
Arthur, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
My problem is electrical and car shield declined to honor my request for help..
Request denied
I believed Carshield advertising
Date of experience: November 15, 2024
Joseph, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
My air conditioner started blowing hot air! I called car shield to get help.
My car warranty was about to expire. I saw commercials on tv for Car shield. I called a few companies to get auto warranty quotes. Car shield offered the lowest price.
Date of experience: September 9, 2024
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Quick and easy and made the experience a good one I would recommend carshield to anyone.
Easy
Recommend by co worker
Date of experience: November 16, 2024
Willie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Window lifter broken on drivers side. Paid my 100.00 $ rest was paid by carshield. Thankyou
TV commercial.
Date of experience: October 28, 2024
Kenneth, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Had carshiledfor a few years never had to use it or worry about anything nice feeling
The value and the comfort
Date of experience: November 5, 2024
Roger, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
I am very satisfied with Car Shield. They are so easy to work with.
I saw a Comercial with Ice T talking about how good they were. I called an have had contract with them since 2020. I believe that is the correct date I started
Date of experience: September 5, 2024
Jeanne, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I've been a customer for nearly 2 years ($3,000 paid in membership) without filing a claim. Had a component in my cooling system break down (part cost only $42). My claim was denied. With the newly updated app, I can't click the link to open my contract to review my coverage to reference what is or isn't covered but I keep up on my preventive maintenance. The component is "the vehicle breaking down" yet the repair isn't covered. The rental - that's only AFTER the garage figures out what is wrong and if the repair will take more than 4 hours to repair. I live in Muncie IN & the population of our county is@ 115,000 but the only "approved" garages were a KIA dealership, Midas, & Meineke. The garage has to wait forever to call them and start the claim. The garage can't be on hold half the day. Yet when i called and talked with an agent, that agent can't call the garage with me on the line to help start the process. It's a shame they don't stand behind their alleged coverage for repairs. I will definitely be canceling my contract with them.
Products used:
They offer warranty service on vehicles breaking down - I have been with them for 2 years and attempted to file a claim after a component on my cooling system broke down and they denied my claim.
Date of experience: June 26, 2024
Just fine. I do not know what else to say. She took care of the payment change just fine.
Date of experience: December 10, 2024
Claudia, thank you for your review and we are always here to help. Please give us a call if you need anything else!
When I had my mom's car, it needed a new transmission, they did a good job at replacing it
My mom had it and id thought id carry it on
Date of experience: December 2, 2024
Debra, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Am satisfied and feel good about it and if anything happens for my truck it is taken care of.
I think I had it years ago
Date of experience: December 1, 2024
Ronald, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
The guy who helped me was so nice and helpful!
I didn't catch his name but very very helpful!
There the best out of all the extended warranties!
Date of experience: December 1, 2024
Karen, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Susan, thank you for your review and we are always here to help. Please give us a call if you need anything else!