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CarShield has a rating of 4.2 stars from 3,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
I've been a customer for nearly 2 years ($3,000 paid in membership) without filing a claim. Had a component in my cooling system break down (part cost only $42). My claim was denied. With the newly updated app, I can't click the link to open my contract to review my coverage to reference what is or isn't covered but I keep up on my preventive maintenance. The component is "the vehicle breaking down" yet the repair isn't covered. The rental - that's only AFTER the garage figures out what is wrong and if the repair will take more than 4 hours to repair. I live in Muncie IN & the population of our county is@ 115,000 but the only "approved" garages were a KIA dealership, Midas, & Meineke. The garage has to wait forever to call them and start the claim. The garage can't be on hold half the day. Yet when i called and talked with an agent, that agent can't call the garage with me on the line to help start the process. It's a shame they don't stand behind their alleged coverage for repairs. I will definitely be canceling my contract with them.
Products used:
They offer warranty service on vehicles breaking down - I have been with them for 2 years and attempted to file a claim after a component on my cooling system broke down and they denied my claim.
Date of experience: June 26, 2024
Just fine. I do not know what else to say. She took care of the payment change just fine.
Date of experience: December 10, 2024
When I had my mom's car, it needed a new transmission, they did a good job at replacing it
My mom had it and id thought id carry it on
Date of experience: December 2, 2024
Debra, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Am satisfied and feel good about it and if anything happens for my truck it is taken care of.
I think I had it years ago
Date of experience: December 1, 2024
Ronald, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
The guy who helped me was so nice and helpful!
I didn't catch his name but very very helpful!
There the best out of all the extended warranties!
Date of experience: December 1, 2024
Karen, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Not good the person in charge of case was very unprofesional never unser the phone or follow up
they are helpfull
Tv avertisment
Date of experience: September 25, 2024
Robert, that is unfortunate to hear. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
They provided me with World Class Service overall. During my time with it.
Great experience
Date of experience: November 27, 2024
George, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
The associate was very helpful and gave me great advice about the coverage
Great
Peace of mind
Date of experience: November 19, 2024
Wilfredo, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
The Ladies in customer service and gentlemen are always helpful and very friendly...
The cost for coverage.
Date of experience: October 5, 2024
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Answered the phone and responded to interaction in a fair and honest manner.
Honest interaction. Saved me financially.
To assist post warranty issues.
Date of experience: September 27, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
The agent was kind and knowledgeable. It went fast and finished all good
To have peace of mind.
Date of experience: November 5, 2024
Maria, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
We were offered a package that fit our budget and the agent that helped us made that possible
Price and coverage
Date of experience: December 10, 2024
John, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
I have been with car shield for 5 months and they been helping me with my payments.thank your.
Good
Because people talk good about it
Date of experience: November 25, 2024
Domingo, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I have the platinum package so i was told that my work on my vehicles would be covered
Tv advertise like they going to do this and do that but i see just how much is true
Date of experience: September 23, 2024
Ella, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
My question was answered. At the end of the call I had a better understanding about my policy.
Very good.
People I talk to on several occasions had positive feedback about the company, si I decided to join.
Date of experience: November 5, 2024
Cynthia, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I've been a member for a couple of year and now I have file a claim, and you guys pushing back
I thought you guys repabtle company
Date of experience: October 25, 2024
Mark, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
The person whom I spoke to was very helpful and very pleasant!
Date of experience: December 6, 2024
Beatriz, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Very pleasant experience with rep. She was knowledgeable, Polite and very helpful.
I think I had used Car Shield many years ago
Date of experience: December 3, 2024
Tim, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Experience with car shield the representative gets the job done for you
Very pleasant
I choose car shield because it is not as expensive as some of the others
Date of experience: December 11, 2024
Pamela, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
The agent was very nice and helpful and knowledgeable about my situation
My car doesn't have a warranty anymore I like to be prepared just in case life happens
Date of experience: November 20, 2024
Jackie, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
When I called, I didn't have no problem.My express with great I give them a hundred percent
Date of experience: November 16, 2024
Luis, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Customer service representative was very courteous and answered my questions very quickly.
Impressed with their services
Date of experience: November 24, 2024
Kathryn, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
Got all my answers for now. Waiting for authorization on a repair.
Date of experience: September 24, 2024
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Forgot to update information when new card was received. Person was helpful.
Lein holder carried on my car, when I paid it off, just stayed with company.
Date of experience: October 8, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
They found me a used motor and gave me a rental car so I could get around.
I saw a commercial
Date of experience: November 9, 2024
Sherrie, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Claudia, thank you for your review and we are always here to help. Please give us a call if you need anything else!