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CarShield has a rating of 4.2 stars from 3,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Very good customer service tow truck driver was very helpful to us
Customer service was polite patient and understanding
I always had car sale on my car
Date of experience: September 10, 2024
I never used the service so I only paid you money and new I was covered.
I don't know.
Date of experience: December 3, 2024
Marquita, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
When I contacted the company about the issue with my vehicle, they handled it with care.
I chose car shield because it made sense to have protection in case of mechanical failure.
Date of experience: November 22, 2024
Horace, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
My grandson is driving my jeep,he was very impressed no hassle,no problems and no run around
Seen it on TV and decided to try it
Date of experience: September 24, 2024
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
As long as item covered you are good to go always look up item on web
No problems wbclaims and paid fast
On tv about warranty for older cars
Date of experience: October 31, 2024
Linda, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I never had a chance to use it I just paid a monthly fee of 123.00
For warranty security
Date of experience: November 4, 2024
Thomas, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Everything went well.
50 more characters other than "Everything went well"? Well it did, thank you
Good reputation
Date of experience: September 10, 2024
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
The representative was efficient, professional, & kind. Thanks for the help
I had a billing question.
Date of experience: December 2, 2024
Henrietta, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Follow=up to payment questions. Great CS. Keep up the great work!
I think they were the best out there.
Date of experience: November 21, 2024
David, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I felt taking care of and I luv the customer service!
Good reviews
Date of experience: November 30, 2024
Jerome, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Always willing to go beyond listening and helpful to the end
Date of experience: October 27, 2024
It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Already a member there was no discount for a valued customer.
Already. Member
Date of experience: November 8, 2024
Herbert, it is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
Very misleading! Bad experience! Scam! Bad mistake but God got me
Bad
Thought it was a good company
Date of experience: November 4, 2024
Carlton, it is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
I am satisfied with the service that I received. Your service man was very professional.
I experienced very professional service all around.
I saw you add on TV
Date of experience: November 4, 2024
Ingrid, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
The woman on the phone assured me that my payment was deducted on time automatically.
Because my car is getting old and I love the fact that it’s sponsored by Ice Tea!
Date of experience: December 2, 2024
Pat, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Customer service the best and fair in price. Fast approval and great car rental service.
Date of experience: November 16, 2024
Janet, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I give 4 stars for the first time making a claim. I learned a lot.
Fair for the first time experience. I was disappointed with the cost of labor clause, which caused me to have to pay much more than anticipated. I like taking my cars to the dealership because I’ve had better results with them over the general auto mechanic shops.
Saw ads on TV and thought I would give you a try.
Date of experience: September 26, 2024
That is unfortunate to hear and we apologize that there may have been confusion about your coverage. We do go over what is covered with you on the initial phone call and also send you the policy right away to review. The contract does go over the details of the coverage and explains that all repair parts and costs are verified per nationally recognized labor guides. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
The representative was kind and courtesy. She was very knowledgeable of my question and concerns.
Great & Awesome!
I chose Car Shield, from watching TV Comercial.
Date of experience: October 29, 2024
Wanda, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Rep was great good company always willing to help great experience refer to my friends
I was already a customer we made it family
Date of experience: October 25, 2024
Jacqueline, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Very. Well. Everything was discussed as far as me changing my payment date. Very professional.
Very satisfied
Tp protect me and my car
Date of experience: November 7, 2024
Linda, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Very helpful and pleasant and very informative so understanding praying that God bless you all
Awesome
Because I have seen how they had helped others
Date of experience: November 9, 2024
Celia, thank you for your review and we are always here to help. Please give us a call if you need anything else!
They have been lying for 3 weeks. I have been trying to get them to correct their errors
They didn’t want to hear what I had to say.
They kept on lyo
Unfortunately I chose this unprofessional company. I wish I hadn’t
Date of experience: November 20, 2024
Mario, It is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested a picture of your odometer to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
Customer Service Rep followed up to ensure account was correct and up to date.
Date of experience: December 13, 2024
Kenneth, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Excellent service and timely repair. Great interaction with customer service.
Date of experience: December 13, 2024
Alton, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
They assisted immediately and very concerning! Very good customer service!
Referred by a friend
Date of experience: December 11, 2024
Sandra, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Veda, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.