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CarShield has a rating of 4.3 stars from 3,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
It was simple to use. It was fast and friendly service. The representative was helpful.
Easy to use
Daughter recommended it
Date of experience: November 27, 2024
The agent was good, the phone reception was poor. Generally nothing out of the ordinary.
Don’t really know. Thought it would be helpful if something unexpected failed on the van.
Date of experience: November 15, 2024
Anna-Maria, thank you for sharing your recent experience with us. We are continually seeking ways to enhance our services and improve our Customer Service. Your feedback is greatly appreciated!
Spoke to billing department and asked them to change my billing date.
Date of experience: November 15, 2024
Irene, hank you so much for ttaking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Horrible and embarrassing and I want to cancel my contract and subscription
Horrible
Date of experience: October 17, 2024
Bernard, It is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
It was good and the service person was very professional and helpful.
Date of experience: November 5, 2024
Edward, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
My experience was good I had no problem with representative. I had no problem with Service
I had no problem with them. The rate is good and that performance is great.
Date of experience: December 12, 2024
Jannie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Awesome price, service and customer service, quick response
Awesome
Fits my budget
Date of experience: December 2, 2024
Jill, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The service agent was very good the road side service was on time and very professional.
Price and coverage
Date of experience: November 21, 2024
Jerry, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
They say what they mean when they say they will cover any problems with your vehicle.
I watched the advertisement on TV and believed what was said.
Date of experience: November 15, 2024
Chris, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
They were very helpful and friendly they knew what they were talking about
They were very friendly and kind to me
My car dealer warntary was expensive
Date of experience: November 15, 2024
Lena, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Everyone was professional and courteous and was very helpful.
I read the reviews and did my research. I was very impressed.
Date of experience: October 25, 2024
Donald, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Good coverage and rates good quality service a good cover price and good response time
Good ratesGood time response Quality Parts
Date of experience: November 8, 2024
Charles, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Carshield does not honor dealership claims for repairs. I hate I ever bought this crap.
Terrible. Will file BBB complaint. I will let everyone know Carshield is fake.
Mistake I should have followed my first mind and paid for myself. Carshield is crap and everyone should know the truth.
Date of experience: November 16, 2024
Harrison, that is unfortunate to hear and we apologize for any confusion regarding your claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I had a question about my coverage and it was completley explained to my satisfaction.
Date of experience: November 30, 2024
Harvey, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
My experience has been always beneficial for my needs and more.
Date of experience: October 29, 2023
All good as promised per all information like like etc. Etc.
Date of experience: November 22, 2024
Richard, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Everything on carshields behalf was done in a timely manner. Staff was courteous and helpful.
Recommended by family members
Date of experience: November 17, 2024
Dion, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
My experience was very good.Your people were very helpful. I'm sorry you couldn't
Help me.
very good
My car is old.
Date of experience: October 24, 2024
Deborah, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Dealer was able to to handle directly with carshield paid for most of the repair
Lots of advertisements comp pric
Date of experience: October 2, 2024
We're happy to hear this! Let us know if you need anything else.
Once the repairs were started the repairs were handled quickly
By talking to an agent for car shield
Date of experience: October 30, 2024
Wendell, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Gut taking care of right away the service was very professional
Seen commercials and very good reviews and service
Date of experience: December 12, 2024
Dina, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Had a lot of good information that I used on my decision to go with car shield
Used car shield before
Date of experience: December 6, 2024
Keith, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Well-Accommodated! Very professional service with skilled workers.
Satisfiying.
Date of experience: December 10, 2024
Edwin, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Excellent service 👏 The lady was kind and polite. She took care of my concerns immediately.
They are an excellent business 👏
Date of experience: December 9, 2024
Tonia, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
You are like all insurance company not wanting to pay what it cost for repairs.
It was bad.
I thought it was a good company but after I field a claim I see it is not.
Date of experience: December 7, 2024
James, It is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
You give prices for repairs that no shop will do. You give price for parts that you cannot buy the part.
I have a claim and your people would not listen to me about what the cost would be. The prices for parts and time to repair is not correct. I went to two shops and what you want to pay is about half. What ever you are using to quote prices is not what shops are charging.
I thought it was a good company but have found out it is not.
Date of experience: December 5, 2024
I had to update credit card information. My payment did not go through.
Very helpful.
It offers more options.
Date of experience: October 30, 2023
My car shop turned in the claim. I did not have to do anything h
Was recommended to me
Date of experience: December 8, 2024
Annette, thank you so much for taking the time to leave a review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Doris, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.