- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CarShield has a rating of 4.3 stars from 3,640 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Friendly, knowledgeable associates are always willing to help.
Excellent Reputation.
Date of experience: December 7, 2024
I was impressed with the timely process and ease of business like experience.
I wanted to try an insurance that would help to fix a high mileage car without a lot of cost to me.
Date of experience: December 11, 2024
Robert, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Starter problem quickly diagnosed and fixed the next day. Very happy.
Date of experience: November 26, 2024
Dan, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Had a payment question. Was taken care of quick and efficiently
Had a Questions about a payment made. Received the info needed with good service.
Best available
Date of experience: December 10, 2024
Randy, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
The agent was very professional and knowledgeable regarding what I needed
I wanted long term coverage at an affordable price. In this economy, I need to keep my vehicle running
Date of experience: December 9, 2024
Jeannie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Staff was very nice and the whole process of getting my car repaired went smoothly.
Date of experience: December 9, 2024
Brenda, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Was very disappointed in the whole situation about all I can say
Not good at all when I signed up with car shield I was told a brake down would cost me a 100 dollar deductible never said if car shield wasn’t satisfied with labor rate I would have to pay portion they refused to pay car shield said shop coolant was to much so I had to pay 160.00 to get my vehicle back glad it was only a minor break down car shield can’t expect these shops to negotiate with them they are within their rights for what they charge so I’m done with car shield
Thought it was a good move but they just had a good sales pitch
Date of experience: December 6, 2024
Norman, we apologize for any confusion regarding your coverage. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I called to change my credit card info and the agent was very courteous.
I called to change my credit card info and the agent was very courteous.
Date of experience: December 10, 2024
Anita, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
My first claim was amazingly easy and handled very quickly. No stressful delays.
I just needed advice on how to submit my rental car receipt.
It was very quick and easy.
It’s the one I had heard the most about.
Date of experience: December 3, 2024
Robert, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Lady answered my question with no hesitation. Job well done.
Date of experience: December 4, 2024
Glen, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Needed new water pump which was replaced to fix a mystery leak.
Most reasonable for an older car.
Date of experience: December 4, 2024
Judith, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Awesome customer support. Responsible company👍👍👍👍👍👍👍
Date of experience: December 9, 2024
Manuel, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Needed window fixed, was done very efficiently by my mechanic
Excellent customer service
Date of experience: December 8, 2024
Myles, thank you for your review and we are always here to help. Please give us a call if you need anything else!
She found the information I needed and took care of my question.
Date of experience: December 9, 2024
Monteil, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I explained my current situation and the representatives were understanding.
Through television aid (Vivica Fos)
Date of experience: December 9, 2024
Crystal, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
No notification when service garage called car shield. The end
None
Date of experience: December 11, 2024
Robert, we apologize for any confusion regarding the claims process. After further review of your account, we can verify the claims department did speak with a Repair Facility on December 9,2024. For further information on what was discussed, please contact Customer Service at 1-800-587-4162. We are always willing to go over your contract with you, explain the claim process, and address any issues.
The staff was accommodating about changing my payment due date.
My parents use Carshield.
Date of experience: December 10, 2024
Molly, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
One call gave me the repair protection I wanted for my only car.
I have had protection for years. While never needed, knowing it was there gave me comfortt.
Date of experience: December 6, 2024
Jon, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Great service, knowledgeable on the work I needed done and what was covered
Great service
Date of experience: December 6, 2024
Darlene, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Had no problem with the help from car shield they where able to resolve my issue
Date of experience: December 3, 2024
David, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Better roadside assistance than AAA! Very friendly, prompt, thorough.
Offered the services I need at a price I can afford
Date of experience: December 11, 2024
Marjorie, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
A very pleasant experience. Helpful staff. I feel confident I'm in good hands. Thank you.
Lots of good reviews and advertising.
Date of experience: December 11, 2024
Marvin, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
There hasn't been a time when I've called & not received Great service
Because I can count on you
Date of experience: December 13, 2024
Kathleen, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Each person that I talked to was very helpful in providing answers and solutions
Refunding the remaining prepaid months after I sold my car
Added security
Date of experience: December 13, 2024
Michael, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Made a payment method change very quickly and hassle free.No other issues
Researched and it was well reviewed.
Date of experience: December 2, 2024
Kathy, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Rick, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.