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CarShield has a rating of 4.3 stars from 3,640 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Just needed to make an early payment. It was very quick and easy.
Car is aging.
Date of experience: December 13, 2024
Very professional and answering my questions with curiosity. Keep up the good
Keep up the good work
Choose Car Shield because I had bad experience with other home warranty companies
Date of experience: December 2, 2024
Anthony, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
My questions were answered in a professional manner. Problem was solved.
My question was answered and explained in detail.
I had a bad experience with your competitor.
Date of experience: December 2, 2024
Lyna, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Customer service was wonderful. They took the time to explain in detail about my warranty options.
There are a lot of commercials talking about Car Shield services. Yes cars do break down. I’ve had my warranty since 2021 and love it.
Date of experience: November 29, 2024
Elena, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
My experience was awesome good customer service and support
Date of experience: November 29, 2024
Dorenda, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
A notification informed me that I needed to contact office for monthly Statement.
The service was percised and expedite. Clearly understood.
with delightful mannerisms.
I needed car coverage and I liked the information
Advertised and from other friends and relatives received.
Date of experience: November 28, 2024
Mary, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The representative was very professional, friendly and knowledgeable.
I research Car Shield and it had good reviews.
Date of experience: November 8, 2024
Ana, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Finely someone that talks English and tells me all the different policy you have to offer.
Best coverage for my suv
Date of experience: November 27, 2024
James, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Knowledgeable and professional customer service representative
Date of experience: November 23, 2024
Rodrica, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Customer service was very helpful and respectful to my needs
It was my first choice after my car warranty expired
Date of experience: November 28, 2024
William, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
They answered all my questions and even gave me more information.
Best price for the coverage
Date of experience: November 27, 2024
Mark, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Representative resolved issue quickly in one call session
Protection for late model vehicle
Date of experience: December 1, 2024
Ronald, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
The customer service agent was very courteous, helpful, and responsive to my inquiry.
Known history of very good service.
Date of experience: November 26, 2024
Thomas, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Everything went really smooth. There were no negative experiences.
It seems better than endurance (and I use that term loosely I don't trust either one at this point. Endurance is terrible with their customer support and resolving situations. Endurance tries to find ways why they cannot help me. Endurance is a BLOOD SUCKER. THEY WILL FIND EVERY WAY THEY ARE NOT OBLIGATED TO FIX YOUR PROBLEM. ENDURANCE DOES NOTHING BUT FIGURE OUT WHY THEY CAN NOT REPAIR YOUR VEHICLE.
I RECOMMEND THAT YOU PUT $100/MONTH AWAY FOR YOUR VEHICLE IN AN INSPECTION REPAIR ACCOUNT. THESE WARRANTED COMPANIES ARE JUST ROBBING YOU OF YOUR REPAIR MONEY.
Date of experience: November 22, 2024
Sherry, we're happy to hear that you're satisfied with our Customer Service. Please give us a call if you any questions or concerns regarding your coverage, we're here to assist in any way we can!
So far service has been great, have had all my questions and concerns answered.
Facebook add.
Date of experience: December 1, 2024
Jerry, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Called Car Shield with some questions about my warranty and they answered every one of my questions with out hesitation, Very imprest.
they answered every one of my questions promptly.
Price and coverage.
Date of experience: April 8, 2024
Once you have car shield your vehicle is well taken care of and prompt
Rental vehicle once my vehicle go to the shop for repairs
To have warrant on my vehicle
Date of experience: November 23, 2024
Clarence, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
My car was still cutting out, and now it's not running at all.
They did not help.
Date of experience: November 17, 2024
Willa, we'd like to learn more about what happened. Please contact our Customer Service at 1-800-587-4162 so we- can hear about your experience and take the proper next steps. We are here to help you understand your contract and assist in the claims process.
I'm very appreciative of the customer support team and their patience.
Great
Seeking affordable coverage.
Date of experience: November 25, 2024
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Just needed clarification of my coverage, and was happy with
Communication
Date of experience: November 25, 2024
Gary, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Because I trust the service that car shield give to there customer
Because ur service is very good
Date of experience: November 26, 2024
John, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Very satisfied with the excellent customer service I received and for being so fast thank you
Has a great rating and I appreciate that your company is already established so this makes the process easier
Date of experience: November 29, 2024
Frank, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
Called to update credit card. Was taken care of in less than 5 minutes. Very satisfied.
Update credit card
Regular car warranty expired
Date of experience: November 21, 2024
Stephen, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
Rep listened and suggested dealers that they trusted to do a good job
corneous and understand my need
I am a paying customer and i trust them
Date of experience: November 24, 2024
Norma, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Learned I have shops in my area that work with car Shield on repairs
From talking with a nephew who has car shield
Date of experience: November 25, 2024
Connie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Had a miss understanding about the rental car but all was good.
Date of experience: November 20, 2024
Willie, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Nancy, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.