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CarShield has a rating of 4.3 stars from 3,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
I had to pay extra because g m c would not use any of your car parts.
👍 very good
T v advertising
Date of experience: September 15, 2024
The dealer called you to set everything up I didn't do a thing.
Affordable extended car warranty company.
Date of experience: September 14, 2024
Larry, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Great attention was given to address my questions and concerns.
Great reputation and brand recognition.
Date of experience: September 17, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
From start to finish job and payment done quickly & efficiently
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Date of experience: October 22, 2024
Geraldine, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
They responded well to my car repair needs. Thanks so much. Sincerely Shirley Sims
Excellent response.
Television advertisement.
Date of experience: October 14, 2024
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Handled well and timely to insure continuing coverage. By agent
Sounded like good coverage for my used cars. It insures I have payment for breakdowns as they get older
Date of experience: September 30, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Customer Service is A-1, handled my claim very professional!
I chose CarShield because of their reputation.
Date of experience: September 14, 2024
Ronald, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Courteous, friendly, and very knowledgeable of their business.
No reason I was listening to the Willie Mo Show on AM 1600 RADIO, STL MO. It a Religious Show.
Date of experience: September 13, 2024
Thank you for your review! Please don’t hesitate to call us if you need anything.
Professional and pleasant. Situation was handled to my satisfaction
Excellent
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Date of experience: October 2, 2024
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Went for an alignment and turn out I had a whole lot of suspension problems!
For the unexpected repairs for my 2007 Altima!
Date of experience: October 23, 2024
John, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The representative was friendly and answered questions quickly.
I was prompted by the commercial.
Date of experience: September 24, 2024
Thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Keep me advised if there is something changing with my plan.
Date of experience: October 24, 2024
William, thank you for your review. We are always happy to explain your coverage details with you. If you have any questions give us a call!
Just take the five star rating...and be happy about it. Great Job with my vehicle needs
Date of experience: October 3, 2024
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Well took a little time but the job got done.thank you for your quick response.
Very very satisfied
#1 let's just say something inside me have trust in them
Date of experience: September 17, 2024
William, we appreciate your review! Please don’t hesitate to call us if you need anything.
Had some issues at place were we took are vehicle they said they called called car shield they never did. But car shield called them.
Very very helpful
Went with my feelings about car shields
Date of experience: October 30, 2023
I was able to have my car fixed fast. They approved everything within a short time.
I saw the commercials and gave it a try.
Date of experience: October 5, 2024
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Luckily I have not had to file any claim yet. My truck just hit ******* miles this past week.
Heard they were the best
Date of experience: September 16, 2024
Johnny, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Still waiting for approval over a week now. No other problems so far
Date of experience: September 28, 2024
Phyllis, that is unfortunate to hear and we apologize for any confusion regarding your claim. After further review, it appears the we have received the requested documentation form you, we advise it may take 2 business days to review the information. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Needed another copy or contract and booklet that comes along with it
Save money for my 2009 car repairs
Date of experience: October 7, 2024
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Service attendant was courteous and prepared to address my concerns.
Very thorough addressing my concerns about the cars steering problem.
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Date of experience: October 21, 2024
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Haven't had to use any of my membership
But feel great is I have too
The price and coverage
Date of experience: November 6, 2024
Patrick, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Very direct and professional. I only just signed up, but the agent made it easy.
Date of experience: November 4, 2024
Connie, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Personal, caring, professional, obviously knew what she was talking about.
Date of experience: November 4, 2024
Ann, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Had almost $4000 of engine work to be done. Car Shield approved repairs by dealership very quickly.
Needed some insurance after manufacturer’s warranty expired.
Date of experience: November 4, 2024
Michael, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
My car's back-up camera fixed it's self before I could get an appointment to have it checked.
My wife has it as well and has liked it thus far.
Date of experience: October 31, 2024
John, we appreciate your review! Please don’t hesitate to call us if you need anything.
Smooth very knowledgeable agent with my needs for change of payment method
Great
Date of experience: November 1, 2024
Alvaro, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
William, we appreciate the time you took to leave a review! We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call.