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CarShield has a rating of 4.3 stars from 3,645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Smooth very knowledgeable agent with my needs for change of payment method
Great
Date of experience: November 1, 2024
The agent was very understanding and extremely professional. Took care of my question right away.
Great price.
Date of experience: October 29, 2024
David, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Very good service on time. I was well taken care of. Thank you
Number 1 company.
Date of experience: October 29, 2024
Christine, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
When I needed them they were there for me thank you so much car shield.
Because my whole family has it and it’s just what they say it is it comes through for you.
Date of experience: October 28, 2024
Yolanda, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The representative who took my call was professional and knowledgeable.
Date of experience: November 6, 2024
Warren, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
It took several calls to finally get the work ultimately approved
I have been with the company for a few years now. After some research I decided to go with you.
Date of experience: November 5, 2024
Charles, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not completely satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Great customer service job agent took care of my situation in timely matter
Commercial on tv
Date of experience: November 5, 2024
Renee, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Great customer satisfaction at affordable prices...No other company can compare to car shield
I appreciate the way their service was explained in full detail
Date of experience: November 4, 2024
Rudy, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Outstanding and value their quality of services. That all I need to say, thanks for a job well done
Knowledge and great advice
Well known organization
Date of experience: November 4, 2024
Margaret, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Car.
Shield was very good about helping us through this time. Thank you so much. We appreciate it.
I believe it's a good plan to help protect our vehicle. Thank you.
Date of experience: November 4, 2024
Bill, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I received 12(!) messages for feedback. That's ridiculous!
Discussed cost and coverage
Good options
Date of experience: November 4, 2024
Sudie, we apologize for any inconvenience this has caused. Our reviews are sent automatically based on recent customer interactions. Your input is incredibly valuable to us, and we are committed to making improvements based on your suggestions. If you have any further concerns or questions, please feel free to reach out to our customer service team. Thank you for your understanding and support.
I spoke with someone in Customer Service and it was very helpful.
It was very good my issue was solved.
The time we signed up it came from a TV commercial.
Date of experience: November 5, 2024
Paul, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Handled in a professional matter. According my warranty policy.
The commercial showed me the coverage for a extended warranty.
Date of experience: November 4, 2024
Valerie, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Very helpful, my question was answer regarding coverage.
After seeing the commercial, I decided to call and a get a rate.
Date of experience: February 1, 2024
Never dealt with shield before now. I hope it is worth the money spent.
Thought it would be a good product to have.
Date of experience: November 4, 2024
Patricia, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
The last employee that I spoke to was very professional, helpful and good at his job.
Date of experience: November 10, 2024
Bonnie, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Called for a quote, the representative was very professional and helpful.
I had it before
Date of experience: November 10, 2024
Kystine, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Great value! Future savings on your vehicle especially when the old parts break down.
Economical. Saving money.
Date of experience: November 9, 2024
Alice, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
Customer service agent made the experience fast and easy thank you
BBB rating and customer reviews as well as the national commercials
Date of experience: November 8, 2024
Darryl, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
Customer service Representative was very kind and helpful
Date of experience: November 9, 2024
Frances, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Awesome very professional not complicated explainable understandable!
Awesome!!
Because I've talked to a lot of people that swear by Car Shield so there for I decided to try the company out and I'm glad I did for the simple reason this company is true to their word!
Date of experience: November 7, 2024
Vickie, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Representatives were very knowledgeable, friendly and helpful
Needed car warranty service and Car Shield has been around a long time.
Date of experience: November 12, 2024
Alta, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Great customer service experience. Worked with me regarding my claims.
I really needed my vehicle protected and needed a type of warranty I could trust to suit my need. Carshield can be trusted to take care of my vehicle.
Date of experience: November 13, 2024
Jeannette, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
They were very fast and took care of maintenance without a hassle
A++ Service so I went with them with no regrets
Date of experience: November 11, 2024
Thomas, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Saved me over $5,700.00 on the transmission complete rebuild.
Tv commercials and I’m glad that I chose them.
Date of experience: November 14, 2024
Ronald, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Very pleased on the outcome and friendly service from staff
Jeremy was very helpful and courteous
I saw the commercial on tv and was sold
Date of experience: September 10, 2024
Joseph, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Alvaro, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.