- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CarShield has a rating of 4.3 stars from 3,645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
I feel that Car Shield was Knowledge and experience in the manner Customer Service took care of my problem.
Very Knowledgeable and effective.
Because Car Shield works as promised.
Date of experience: September 11, 2024
The representative was so patient, caring and knowledgeable.
The best coverage for my money!
Date of experience: September 10, 2024
Beverly, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I have not yet needed your services.
My car is in pretty good shape
I have heard you are the best. I want the best.
I hope I will not need your support.
I know I am in good hands if I do.
Date of experience: September 10, 2024
Daniel, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
The customer service lady was very helpful, pleasant in tone and had knowledge of my plan.
TV commercial.
Date of experience: September 9, 2024
Marcia, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I contacted car shield about the vehicle repair, so we will see how it goes from her.
Car shield contacted me.
Date of experience: September 8, 2024
Richard, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
I ask a question they answer it they was great so far I like car shield I heard a lot about it
Date of experience: September 5, 2024
Martha, we are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
Car shield was very slow at sending out replacement parts to service install location
Very frustrated with response to my concerns.
I thought they would be more prompt with getting the parts to service install location even if it meant paying a little more.
Date of experience: September 6, 2024
Randolph, that is unfortunate and we’re sorry for the inconvenience. We are always working on providing better services each day to ensure a better customer service experience. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I received step-by-step updates while my claim was being investigated.
I know someone else that has the car shield warranty and likes the service. Decided to try it and it has not let me down. I’ve had a contract for several years now. I would recommend it.
Date of experience: September 7, 2024
Thank you for your 5-star review! We really appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Customer service representative was very helpful and answered all questions.
Date of experience: September 7, 2024
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
All the representatives were very nice and able to help me with my concern.Thanks
They were very helpful
Car Shield was a better option
Date of experience: September 7, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very efficient and reliable company to get my car fixed fast
Great
Great service and reliable company
Date of experience: September 7, 2024
Gerald, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Great loved the experience wonderful representatives Happy to be here.
Professional
Date of experience: September 6, 2024
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Called the Warranty Division to discussion regarding a claim on file.
The Customer Service Representative was very Professional and very, very efficient in researching my recent claim on file and help to find a resolution. Truly appreciated every phone interaction that my wife and I have had.
Brand, Ratings, Reputation
Date of experience: September 5, 2024
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Communication between mechanic shop and Car Shield were spot on.
Affordable monthly rate is responsible.
Date of experience: September 5, 2024
Donald, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
The representative was very helpful and very professional and knowledgeable
My sister told me about car shield and when I called I was interested in what was told to me
Date of experience: September 4, 2024
Sandra, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
Always a good experience. The agent was great and very helpful.
Fast and smooth. Very helpful.
Because they cover my BMW 2002 with no issues.
Date of experience: September 4, 2024
Maurice, thank you for your review. We are happy to hear that you are satisfied with our services! Please don’t hesitate to call us if you need anything else.
We called and got an agent immediately who helped me get my car towed
Had a dead battery
Date of experience: September 5, 2024
William, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I talked to several people at car shield and was told that I should only paying the $100 diagnostic fee, yet I paid nearly $600. Their customer service was sympathetic but didn't help to resolve this matter 😕
I was transferred to 3 different agents. They were sympathetic but did not help me resolve the issues
Sounded like a good idea, until it wasn't when they had to pay my claim
Date of experience: June 3, 2024
The starter on my 2018 f 150 was remaining engaged at startup. Took it to my mechanic, he contacted car shield and work it all out. Replaced the part and all I paid was my deductible. Easy peasy.
Date of experience: June 29, 2024
I was on the fence about keeping the Car Shield contact, because of the monthly cost. The problem with my vehicle didn't seem to be covered when I read the coverage booklet. I was very pleased with the quick service from the mechanic to evaluate my vehicle's problem and Car Shield's approval to fix it on the same day. They got the parts within days and my vehicle is running fine.
I called customer service to get some places that were near my home and that accepted Car Shield.
Seen the commericals and a suggestion from my husband.
Date of experience: June 4, 2024
Had the coverage for two years and never had a claim, then the transmission went out at ******* miles. Care shield took care of everything. I was skeptical but the policy paid off. I am continuing my policy and wanting to put my truck on a policy.
Just phone calls trying to locate a transmission.
Just saw the add on Tv. Due to health reasons I can’t work on my vehicles like I used too.
Date of experience: June 3, 2024
Couple months ago had issue with my truck and had to get a rental and was a first time experience. The approval process for the work needed to be done on my vehicle was fast and do thankful I have Car Shield!
Every person I dealt with was Great! Perfect Customer Service.
The price and needed quality extended warranty service!
Date of experience: June 2, 2024
I called Car Shield to submit a claim about my air condition in my 2012 Ford Focus blowing hot air. I took my car to Blake Utter Ford. Blake Utter Ford service advisor Jim Burton has had my car in his shop before for repairs. My air conditioner was repaired. The total bill was over $1600. All I paid was my $100 deductible. Thanks Car Shield.
I used to own a 2001 Buick Century. I was covered with Car Shield. The transmission went out on the 2001 Buick Century. Car Shield repaired the transmission. The repairs was over $5000. I just paid my $50 deductible. Thanks Car Shield.
Date of experience: June 3, 2024
Knowing you need to have your transmission rebuilt is a scary situation. I want to thank Car Shield for making it less scary. They paid the majority of the cost and I have my car back. Thank you Car Shield.
The monthly cost is reasonable to have peace of mind in case of a major car repair cost.
Date of experience: June 4, 2024
I attempted to purchase extended warranty for my 2012 F150 truck. Thru Carfax it was reported to have over 300 thousand miles. The condition of the truck indicated a lot less. Michelle from Carsheild informed me that with that many miles it couldn't be covered. She encouraged me to dispute this with Carfax. She was very apologetic and helpful. She was very pleasant to talk with. I started a dispute with Carfax which includes a trip to the Ford dealership. They accessed the ECM which confirmed it had *******.5 miles. I received a letter from the Ford dealership confirming this which I sent to Carfax. I then called Carsheild to let you know. I didn't get her name but I've never been treated more rudely. I was informed that Carsheild only is your information source and wouldn't listen to me or anything about the dispute with Carfax then hung up on me. I understand bad days but that has no place in customer service. Thank you for listening. Norm
Date of experience: June 14, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Vernon, thank you for your review and we are always here to help. Please give us a call if you need anything else!