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CarShield has a rating of 4.3 stars from 3,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
I was on the fence about keeping the Car Shield contact, because of the monthly cost. The problem with my vehicle didn't seem to be covered when I read the coverage booklet. I was very pleased with the quick service from the mechanic to evaluate my vehicle's problem and Car Shield's approval to fix it on the same day. They got the parts within days and my vehicle is running fine.
I called customer service to get some places that were near my home and that accepted Car Shield.
Seen the commericals and a suggestion from my husband.
Date of experience: June 4, 2024
Had the coverage for two years and never had a claim, then the transmission went out at ******* miles. Care shield took care of everything. I was skeptical but the policy paid off. I am continuing my policy and wanting to put my truck on a policy.
Just phone calls trying to locate a transmission.
Just saw the add on Tv. Due to health reasons I can’t work on my vehicles like I used too.
Date of experience: June 3, 2024
Couple months ago had issue with my truck and had to get a rental and was a first time experience. The approval process for the work needed to be done on my vehicle was fast and do thankful I have Car Shield!
Every person I dealt with was Great! Perfect Customer Service.
The price and needed quality extended warranty service!
Date of experience: June 2, 2024
I called Car Shield to submit a claim about my air condition in my 2012 Ford Focus blowing hot air. I took my car to Blake Utter Ford. Blake Utter Ford service advisor Jim Burton has had my car in his shop before for repairs. My air conditioner was repaired. The total bill was over $1600. All I paid was my $100 deductible. Thanks Car Shield.
I used to own a 2001 Buick Century. I was covered with Car Shield. The transmission went out on the 2001 Buick Century. Car Shield repaired the transmission. The repairs was over $5000. I just paid my $50 deductible. Thanks Car Shield.
Date of experience: June 3, 2024
Knowing you need to have your transmission rebuilt is a scary situation. I want to thank Car Shield for making it less scary. They paid the majority of the cost and I have my car back. Thank you Car Shield.
The monthly cost is reasonable to have peace of mind in case of a major car repair cost.
Date of experience: June 4, 2024
I attempted to purchase extended warranty for my 2012 F150 truck. Thru Carfax it was reported to have over 300 thousand miles. The condition of the truck indicated a lot less. Michelle from Carsheild informed me that with that many miles it couldn't be covered. She encouraged me to dispute this with Carfax. She was very apologetic and helpful. She was very pleasant to talk with. I started a dispute with Carfax which includes a trip to the Ford dealership. They accessed the ECM which confirmed it had *******.5 miles. I received a letter from the Ford dealership confirming this which I sent to Carfax. I then called Carsheild to let you know. I didn't get her name but I've never been treated more rudely. I was informed that Carsheild only is your information source and wouldn't listen to me or anything about the dispute with Carfax then hung up on me. I understand bad days but that has no place in customer service. Thank you for listening. Norm
Date of experience: June 14, 2024
CarShield is a complete nightmare. I purchased their extended warranty thinking it would provide peace of mind, but it turned out 2 b a total waste of money. First of all, They say u can use a Mechanic of UR choice."THE LIES" If ur Mechanic does not accept Carshield then THE CONTRACT IS USELESS!
When my car broke down and I tried 2 make a claim, they found every possible reason 2 deny it. They claimed that the repair wasn't covered due 2 some obscure clause buried deep n the fine print. It felt like they were actively looking 4 ways 2 avoid paying 4 anything.
To make matters worse, even when they did cover a repair, they only agreed 2 pay a fraction of the cost, leaving me 2 foot a hefty bill. Their coverage is so limited and their customer service is ABYSMAL. I ended up paying MORE out of pocket than if I hadn't bought the warranty at all.
I would strongly advise AGAINST purchasing CarShield. It's a rip-off and they do not stand behind their promises. Save your money and look for a reputable warranty provider instead.
Date of experience: July 3, 2024
I took my car in and with in a couple hrs everything was approved I was in a rental car and had my car back in 2 days!
Just a little bummed I paid mt detectable of 200 plus another 115 as i had to pay the tax to
Questions about my cost
Heard from a friend
Date of experience: June 3, 2024
I have been with car shield for over rwo years. I recently had an issue with my car and I was sent to one of they approved mechanic. The mechanic told them that I needed an engine and to my suprise they denied my claims. Can you imagine? I was speechless. I was firced to return the rental that I only had for one day and fro that point on I was on my own. Can you imagine? I had been paying $ 149 for over two years only for them to tell me to $#*! off!
Don't want to talk about it.
I honestly thought they were better than the competition but Apparently was wrong!
Date of experience: June 2, 2024
I appreciate how they worked with me to make it a win win situation.'
A former Co-worker recommended you all, but also Much more affordable than Ox CarCare
Date of experience: July 24, 2024
My truck's engine light came on and I had it towed to the repair facility. After 30 days of jumping through hoops, the engine repair isn't covered because no one can determine why the engine block cracked.
Date of experience: May 21, 2024
Está compañía me sorprendió al actuar tan rápido y comunicarse con él dealer Braman Cadillac. Un inspector fue a chequear el carro y 2 días después apro. Aun no lo creo pues compañías asegurado como está ya no existen
Hace 6 meses aproximadamente que compre el seguro pues se me había vencido la garantía extendida. En Nov 12 deje el carro en Braman Cadillac a la semana siguiente se pusieron en contacto con el dealer para ir a inspeccionar y 2 días después aprobaron el presupuesto de una transmisión y válvula para un cadillac xt4 2019
Una reparación costosa si no es por está compañía no hubiera podido mantenerme con mi carro. Estoy muy agradecida con CARSHIELD
NO DUDEN EN HARCER UN SEGURO CON ELLOS.
Tengo una amiga con dealer y cuando le comenté el seguro que había comprado
Buscando su opinión fue
Que estás compañías no pagan cuando le haces la reclamación y por experiencia propia les GARANTIZO que CARSHIELD
Cumple con los protocolos del contrato. THANK YOU
CARSHIELD.
Necesitaba tener un seguro
Pues se me había vencido mi garantía. Cuando les llamé la
Atención muy esmerada, y profesional,el sr que me atendió me daba confianza y credibilidad y decidí asegurarme encontré que el precio estaba razonable
Date of experience: November 12, 2024
The price of the contract has doubled since my previous contract and, while I realize everything is going up like crazy, I feel this is too much of an increase.
The technician was very professional and knowledgeable regarding the services available to me and the payment options.
I had Car Shield with my previous vehicle and was very satisfied with the service.
Date of experience: June 2, 2024
Car Shield has been helping me for 15+ years. Most important time was when my payment source was changed. Car Shield was patient waiting for me to give them my updated payment method. 5+s at least
Date of experience: June 2, 2024
Even though my billing date was agreed upon and changed by Car Shield, I still receive calls telling me that I need to pay?
See above comment
Best reputation
Date of experience: November 1, 2023
The representative was very helpful in explaining my roadside assistance services availability. The service was excellent and timely. The tow driver was professional and courteous.
The representative was helpful and made my experience easy . I was able to get my auto towed to the requested auto repair shop on-time. The tow driver was very helpful and professional.
The company has come through with their services and are professional and courteous. A 5 star company for sure.
Date of experience: June 3, 2024
Your company car shield came through with flying service it was so good to have car shield for my car problem,I thank car shield car insurance thank you
And yes co good customer service good customer service
I was watching TV and I saw it on a commercial and I decided to get it and I'm so glad I did.
Date of experience: June 2, 2024
I thought I would get more hen $500 out of a $1300 bill. I guess your ads are not what I though they were.
Date of experience: June 19, 2024
The deductible on my policy was lowered. I was told that I would receive an email confirmation of that and whatever other new materials I would need. Instead, I am here with stuff that says I owe them $200 for each claim. This no longer applies and I don't know if the change has been made internally because you did not follow through.
Same issue. I contacted customer service about reducing the deductible and after I was told that it had been done. I never received a confirmation and as far as I'm concerned nothing has changed on the policy.
The car is getting older and I intend to keep it for the long-term so this made sense.
Date of experience: May 6, 2024
The representative gave answers quickly and pleasantly. As the policy was not lapsing the call was unnecessary.
Policies were put in place by my late husband and are being carried on by me.
Date of experience: June 19, 2024
My experience from my first phone call to the last and final call was nothing short of amazing. Everyone that I had the pleasure of speaking with from the customer service department to the claims department treated me with special attention. I wish that I could do a commercial just to let millions of viewers know this is not a gimmick. When Car Shield promotes, they will take care of your car issues with no out of pocket cost except your deductible, you can rest assured and sleep at night with no worries.
Excellent! Each person that I spoke with was very professional and kind. I receive better customer care from Car Shield than I do with my insurance company.
Years prior I owned a vehicle, and I only had my standard car insurance. When it came to repairs, I had no other coverage. Boy did it cost me. When you own something of value, you take care of it by providing additional coverage, i.e. Car, home, motorcycle. I kept seeing the tv commercials about Car Shield, I picked up my phone, placed the call. The lady who took the call was exceptional, her hospitality sold me right away.
Date of experience: May 6, 2024
When I call and explain what problem I"m having with my car and if the problem I'm having is covered under my warranty they refer me to mechanic shops that takes their warranty.
I choose them because of the mileage on my car and their monthly charge
Date of experience: June 3, 2024
Awesome customer service from this representative, but the prior representatives did not quite get it when it came to the billing process when someone has an issue who is temporally unemployed since January 3 and the billings have been awkward, and I have been bouncing some automatic billings, which is an embarrassment. Please advise and fix. Thank you.
Description already above.
I called Car Shield around Black Friday and I got your black Friday special.
Date of experience: May 3, 2024
Very disappointed with the out come of my out of pocket payment. Here I am paying monthly payments and when it comes time for my car car to be fixed, car shield doesn't want to pay the majority of bill. Question, what are the monthly payments for if we as customers are going to be short changed in the end.
Because I thought it was good to have, now not so sure.
Date of experience: May 6, 2024
My experience with CarShield was top-notch. Each representative I spoke to provided me with the necessary information to guide me through my issue or concern. All were well trained. Top training shows that CarShield will take care of you as they take care of your vehicle. They did not leave me in doubt.
When my Jeep's transmission went out and I needed the vehicle towed to ma repair shop and when a CarShield representative informed me about a rental car option.
A close friend was also enrolled with CarShield and showed me the printed booklet that CarShield provided him. It had the necessary information to show me what CarShield is all about.
Date of experience: May 6, 2024
I brought my car in because the check engine light came on, they diagnosed it and told me they would call car shield to see if it is covered. (it was engine related so they did not think it would be a problem).
The dealership had my car from **************. The back and forth, we need pictures, the dealer would send them and now we need pictures of something else, the dealer would send them I did not have a rental car for most of that time. I was not aware that it takes this long to figure out if you will pay for something, I was not happy with that situation at all.
I chose car shield because my car was older, and I needed a warranty of some kind to help with the cost of repairs if need be. I was happy that it was covered but the length of time it took to get to where you are saying it is covered took entirely too long.
Date of experience: May 6, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
María, muchas gracias por tu reseña! Son reseñas como la suya las que nos permiten saber cuánto ayudamos a las personas y lo beneficioso que es realmente tener cobertura! Apreciamos sus comentarios y si necesita algo, no dude en llamarnos.