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CarShield has a rating of 4.3 stars from 3,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Had a frustrating experience receiving payment to my repair shop. There were too many customer representatives telling me how to file the claim which I needed my repair shop representatives to call to get payment immediately.
To help with car repairs
Date of experience: April 7, 2024
We joined Car Shield to help with car repairs. Or so we thought. We had two very serious repairs and Car Shield covered neither of them. We spent over $1000 on a Car Shield membership with and then we encountered a problem. The master cylinder went out on the brakes while I was driving and managed to get home and then get the car to a repair shop who diagnosed the problem. Called Car Shield and we were turned down. The next incident was the car would not start one day and we had to have the car towed and it was turbo system and the car was not able to be repaired. We tried to get help from Car Shield and NOTHING. So we cancelled Car Shield. The ads are misleading because they do not say just what they will help reimburse you for in repairs.
Awful. Not helpful or sympathetic.
We were impressed with the ads we saw on TV and the letters we received in the mail.
Date of experience: April 7, 2024
Everything went well I would recommend them to anyone for auto repairs
Excellent
Friends recommendation
Date of experience: June 3, 2024
It really does make things easier when your car needs certain repairs that can be outrageous, your car is out of warranty, Car Shield steps in to help pay for those repairs! I'm glad I have Car Shield 🛡
Helpful, understanding.
Protection for my 2007 vehicle.
Date of experience: April 4, 2024
The rep was amazing and handled the changes I needed to make.
My dad referred CarShield
Date of experience: June 3, 2024
My payment processed twice and the customer service person handled it promptly.
My payment processed twice and the customer service person handled it promptly.
Extra security
Date of experience: February 9, 2024
Great and knowledgeable customer service personnel. Speedy response to my concerns. Kept me in the loop when working with my mechanic.
Excellent & timely responses.
TV & other media advertising.
Date of experience: May 6, 2024
It has taken a month to get answers on my broke down vehicle. The shop has already said it will need a new transmission but carshield has asked more questions than my life insurance company did. I am without a vehicle and in jeopardy of losing my job now.
The last person I spoke to, Samantha, was great other than she didn’t call me back Saturday like she said. The other individuals have talked over me and not listened to my concerns.
I chose Carshield off of the promises of repairing anything covered under contract in an efficient and timely manner and also covering roadside services. I had to pay for my own towing bill and have gotten the total run around with my suv in the shop.
Date of experience: April 1, 2024
At the beginning it was a little rough, the place where you guys suggested my vehicle to go was great, and they worked with me all the way through but they had my vehicle for a month. I wasn't aware it was gonna take this long I don't believe meineke was at fault. They said it was car shield who was holding up the process, at the end I was very satisfied though.
Date of experience: April 5, 2024
Very helpful and very efficient solved my problem with my payment in just a minute
Very pleasant and efficient very easy to handle my problem
Date of experience: June 3, 2024
No experience yet. Haven't used it yet. What else do you want me to say? I haven't used your service yet. So how am I supposed to know to describe the experience? I haven't reached my mileage milestone yet. When I need it and I use your services. Then I'll let you know how it worked out.
In the future it'll probably save me money right now. My car is good hasn't broken down since I've got it 9 years ago.
Date of experience: April 4, 2024
They are great at reacting to my request. They are quick & to respond to resolution Thanks You.
On a hunch.
Date of experience: June 2, 2024
So far it has been fine. Have not had any problems with car shield
Date of experience: June 2, 2024
Have not used services yet. We look forward to working with car Shield when the time comes
Date of experience: June 2, 2024
I appreciate the opportunity to get this service, although I may not be using it for a while. My vehicle is in very good condition, and I try to keep up with any maintenance it may need in a timely manner.
I see it advertised so much, I figured it must be a good solid program to use.
Date of experience: April 1, 2024
My experience with Carshield has been mostly positive but beware you may still have to pay for covered services above your deductible. Ads seem to infer that they pay everything after the deductible is paid but that is not true and the cost can be substantial.
Date of experience: April 1, 2024
I'm getting very dissatisfied. I'm not very happy with my results I've been going through this for a couple of years now if y'all say y'all going to pay for something y'all need to pay for it don't have me come up with money besides my co-pay if I had all that I would need you
The representative wasn't very concerned
I thought it was a good thing
Date of experience: April 1, 2024
CarShield is a blessing, if you need your Car done, you have it made. Only pay 100.00 dollars down, and the Co. Pays the rest. All the other companies charge 150, or more, and there's a catch to it all, do not get stuck, go with the right Co. And your mind will be at ease
The customer service is great, all are well in formed, and very polite.
After 16 years, would not go with any one else. Make sure you have all the information to give to your repair company, and you have it made.
Date of experience: April 1, 2024
I called car shield & joined the program for a
2019 Cadillac XT5. My car dealer will not
Accept car shield or any other similar program. I had to cancel the coverage. Car
Shield refunded my entire payment at once with no questions asked. They were quick & honest. They are a reputable company who
Does what they say they will do.
They have a good program for coverage.
Date of experience: April 4, 2024
So, I am out about $4,000.00. Couldn't get the address where to send the paperwork to get reimbursed.
Was told that you were the best. Now sure how to feel.
Date of experience: May 18, 2024
Having been a customer for years now I have been totally satisfied with all services from Car Shield. They have handled all of my claims promptly and saved me from costly mechanics fees. The deductible is the only one that I have had to pay for the claims. I have auto-pay so not to worry about billing. Glad I have Car Shield 🛡
Prompt results and satisfaction
The plan was perfect and covered most all my needs
Date of experience: April 1, 2024
The job took 2 days because the repair facility was sent the wrong window motor. That was not their fault, just an inconvenience for me. The motor was changed the next day a found the regulator was also faulty. That part came in and replaced and the repair was complete. I paid the deductible and a small out-of-packet fee. The window works like new and I was very satisfied the the whole experience.
The price was reasonable for the coverage afforded by the plan.
Date of experience: April 4, 2024
The representative answered all of my questions. She was very helpful and courteous. If by I had questions, she answered them in a clear and concise manner. She is a great representative for your company.
They actually contacted me.
Date of experience: April 4, 2024
I took my car to a privately owned shop for an oil leak in March. The mechanic diagnosed the problem, filed a claim, and Car Shield approved it. The car was in the shop for three days because the mechanic had to wait for the parts.
Over $1,600 was paid to the shopkeeper and I paid my deductible.
Thank you Car Shield!
I chose Car Shield because I could pay month by month and not a large sum at one time.
Date of experience: April 4, 2024
Payed for coverage close to two years and drove my vehicle under 2000 miles, so I determined that $1500 for coverage each year was way to much. I did call awhile back to drop coverage and the person I talked to did give me a reduced rate on the remaining months, but when that expired Icalled to cancel again and the lady I talked to almost convinced me to continue but I cancelled anyway. {satisfied}
Because of some of your salesmen from [ NEWSMAX]
Date of experience: April 4, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
