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CarShield has a rating of 4.3 stars from 3,673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
The lady I spoke with was nice and helpful. She answered all my questions, and was able to help find me additional credits to help reduce the monthly price.
It was a name that I had heard before. I wanted to deal with a reputable company that was nationwide.
Date of experience: April 1, 2024
My vehicle is currently being worked on at Coleman Taylor Memphis I am satisfied that it will be done to the best of their ability and car shield has made that possible
Date of experience: April 4, 2024
So far, I haven't had a need to use the car shield. So, it would hard to judge it at this time.All the contacts that I have made have been satisfactory.
Date of experience: April 1, 2024
I've been wanting to give it a try, and I'm so glad I did. The young man I talk to was very professional and he gave me a lo0cked rate something that I could afford. I so appreciate Car Shield.
The commercial. And Vivica Fox of course
Date of experience: April 2, 2024
"Every time I call, I am told that a certain service is covered. However, when I call back after a couple of weeks, I am informed that it is not covered. This inconsistency makes me unsatisfied because I am unable to get accurate information."
My purpose for the car shield was to be able to provide me service when I least have the money and affordable cost to me for repairs
Date of experience: March 4, 2024
I tried calling to stop my policy and was told I didn't have one, but you didn't mind taking $85 out of my checking account every month. So I called my back and had them make sure you can't take anymore out.
Date of experience: March 1, 2024
Don't get want pay i thought day was good. Took my car to shop & they said it was the motor & they said no to the claim.I did everything I suppose 2 do. And they did not pay. They told me that the timing belt had to hit the motor. A lot of bull. & I still had to pay the man that checked the car
Bad
Date of experience: March 4, 2024
The first person I spoke with didn't have all the information correct with what Car Shield covers.
The second person I spoke with was more knowledgeable and put me more at ease.
To cover my vehicle for break downs and roadside assistance.
Date of experience: April 1, 2024
Car Shield presents itself as an extended warranty. Then has clauses in the fine print that allows the to not pay a claim. They also use pressure to get you to out a policy before you can read the fine print.
We understand that we took your money but our policy is written in a way so we don’t have to pay a claim. Had I been told Car Shield will not pay for moving engine part I would have never taken out a policy.
Thought it was a reputable company. Man was I wrong……
Date of experience: March 1, 2024
Needed to call CarShield to find out what I had signed up for when I would be getting my materials etc. representative was very knowledgeable helpful funny and explained everything to me. It was a great call.
Date of experience: March 1, 2024
I recently had to inquire about my CarShield account and the customer service was awesome.the agent was detailed and thorough and solved my issues. So thank you I hope every experience is like this one.
Because owning an older vehicle you have to consider these types of programs in no order to protect myself and my truck.
Date of experience: March 4, 2024
We've been waiting three weeks now for the adjuster to show up for the approval to get our transmission repaired. The other garages we went to wouldn't except Car Shield because of very slow payments. Now I can understand their not excepting Car Shield! Time is not on our side with this being our only vehicle. We paid our money up front to purchase this plan so it's time for Car Shield to honor their part!
They do their best to get you answers.
Because they’re very well advertised and I thought they would be an asset.
Date of experience: March 1, 2024
From the time the claim started to getting my car back i had to keep calling to see what was being done contact from car shield it took over a month or close to a month to get my car back and with out a car i lost a hundred dollars a day out of pocket i know if our policy does't give a rental they should try to get our vehicle back as soon as they can
They picked up my car right away
Thought it would be a good safety net to have
Date of experience: March 4, 2024
Very good and professional. And they respond right on time. I would recommend anybody to them.
Because they are known for great service.
Date of experience: May 6, 2024
Car shield worked with my mechanic on day one. Communicated with me for back up information.
Have seen the commercial on TV, and when I received information via mail I decided to apply.
Date of experience: May 6, 2024
Great company, they actually do what they say they are going to do. Took my truck into my dealership for repair. The dealership told me they were going to do a diagnostic check and report to CarShield what they find. A few minutes later I received an email from CarShield reporting a claim. Exactly 10 minutes I received another email from CarShield stating claim approved. A few minutes later a service technician came to inform me of what I already knew, that the claim was approved. Highly recommend this company!
Date of experience: March 4, 2024
Excellent Auto Warranty Service
I highly recommend them.
They went above and beyond my expectations to meet my needs in having my car repaired.
Call them if you need auto warranty for your vehicle. I am truly glad I had this coverage for my vehicle.
Date of experience: March 1, 2024
I have a CarShield plan and had an issue with my SUV and CarShield helped me locate a dealer that was in their Car Repair Network. The process was stress free from start to the finish of the repair. I was only responsible for the co pay and a few parts totaling $200.00. The repair would have coated at lease $2500-3000 without having the CarShield Protection. The other bonus is having road side assistance. My car is several years old but having Car Shield is like having the extra warranty at a dealer. If you are thinking about purchasing a plan it's well worth it and def pays for itself! Thanks again Car Shield! 😊
Excellent
I chose Car Shield because I wanted that extra coverage on my car since the original optional warranty was expired. It gives me peace of mind!
Date of experience: March 6, 2024
I explained to the representative that my dealer didn't take the service and they were very understanding to end the service. The representative did assure me that they would reach out to the dealer to reestablish a relationship. I was impressed!
I thought it was an excellent program.
Date of experience: March 4, 2024
I didn't have any problems after talking with the representative at car shield I didn't have any problem. She told me what to do and they communicated with the repair technician and I didn't have any problems
Professional and talked me through the process
I chose them from listening to advertisements
Date of experience: March 4, 2024
I would have to drive a half hour to an hour to get to a service that accepts your insurance.
I tried the local ones but they told me I would have to go to a Jeep dealership in order to get the correct part.
They answered my questions. They were nice and knowledgeable.
I have had car shield for a couple of years now I’m thinking of canceling
Date of experience: March 4, 2024
Put in one claim in 4 years. Rejected rejected the map light repair even though original agent said it was covered. Repair place had to diagnose the problem which cost $250 to determine it was not covered.
Cancelled insurance after that and it was the day of month for next payment. I had sold the car. Called car shield to get payment back they said sorry can't do even though I didn't own car. They are rated one of worst companies.
Date of experience: February 26, 2024
Car shield didn't fix my car they set me up to pay expensive dealership fees. I will never trust car shield again
And will tell all my coworkers not to get car shield ever.
Take those fake commercials off!
Liars
I wanted to see what it was about
Date of experience: March 1, 2024
You guys have been great overall custumer assistance is there for you 24 hours they dont keep you waiting if you need roadside assistance they get there in less than an hour they wont leave you hanging.
Tip for consumers:
No thanks
Products used:
Belts
Date of experience: February 24, 2024
Had vehicle in shop waiting to hear back about the results for repair. Car shield kept asking for more diagnostic from dealership which resulted in the same information being sent back and forth for two weeks. End result I waited two weeks to find out repairs were not going to be handled by car shield. No one from car shield kept me informed about any of the processes through out so I kept having to call and call to speak to customer service who kept saying they were waiting to hear back from dealership that had my vehicle. The dealership was in contact with me daily and informed me that car shield was receiving the same information I was being emailed. They weren't waiting like stated
Thought it was a reliable company
Date of experience: March 1, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
