- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CarShield has a rating of 4.2 stars from 3,734 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My starter gave out on my 2014 F-150. Once again, CarShield made my repair experience smooth and easy. What would have cost me nearly $500 was just my $100 deductible. So far I've saved thousands on repairs through CarShield.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
I was only a member for a few months. I never had to use them for any repairs. I sold the car so I had to cancel my policy as I am moving out of the US. I certainly would not hesitate to get a new policy if and when I come back to the US.
Seemed like a good company with good reveiews.
Date of experience: February 4, 2024
I didn't have any problems after talking with the representative at car shield I didn't have any problem. She told me what to do and they communicated with the repair technician and I didn't have any problems
Professional and talked me through the process
I chose them from listening to advertisements
Date of experience: March 4, 2024
Called car shield to find out if my rear passenger door which will not for some unbeknownst reason will not open is covered to get it fixed as this is a safety hazard. Also Sked if my Bluetooth was covered as it won't connect to my phone. The girl I spoke to said to hold on while she checked with her manager. When she returned to the phone she said YES that both were covered and to just tell the service person to call them and they would give their approval. Well that's what I did and low and behold when they were called they said the blue tooth wasn't covered and only one part on the door would be covered. Not happy.
Because Ice T says how great they are.
Date of experience: August 9, 2023
DEF System not covered. Transmission is covered, however, every action was scrutinized as though it was fraudulent, ie, my Truck was not Towed. So it must not be valid. A Car Shield Inspection must occur before payment or approval of the work. And it would take 7-21 days! Unacceptable. I will be canceling Car Shield the next business day.
Every action taken by me or the Dealership was questioned and scrutinized. I believe they thought we were lying and scamming them.
I thought it would be a valuable tool for me and my older vehicle.
Date of experience: August 12, 2023
Factory warranty expired on my 2017 Camaro so I purchased carshield gold package. Towards the end of summer it developed a shutter that could be felt when driving up hills. Took to Chevrolet dealer & they diagnosed the problem as a torque converter issue. The dealership communicated conveyed this information to carshield and claim was approved within days. Car shield followed though with everything the state & advertise on commercials. I would recommend their auto coverage to any & everyone I know. 5 stars. Prompt helpful agents are always available with easy access to answer all question.
Friendly agents that answered all questions promptly
I chose them from their advertisements & reasonably priced policies
Date of experience: December 7, 2023
I would have to drive a half hour to an hour to get to a service that accepts your insurance.
I tried the local ones but they told me I would have to go to a Jeep dealership in order to get the correct part.
They answered my questions. They were nice and knowledgeable.
I have had car shield for a couple of years now I’m thinking of canceling
Date of experience: March 4, 2024
I explained to the representative that my dealer didn't take the service and they were very understanding to end the service. The representative did assure me that they would reach out to the dealer to reestablish a relationship. I was impressed!
I thought it was an excellent program.
Date of experience: March 4, 2024
I am very pleased with Car Shields quick response on a claim my transition service shop submitted. Just 5 days from claim submitting to back on the road in 5 days. I had to pay a little over my deductible, however I am pleased it was repaired & paid so quick. 5 star service for sure.
They were persistent in offering coverage on my truck, so I figured I would give them a try.
Date of experience: November 20, 2023
I love his open honest and direct communication. He answered questions I didn't necessarily ask but needed to know and understand and gave me information I could use later on to make things more easy and convenient for me or that could save me time and money.
Date of experience: December 8, 2023
Great service but the only thing is that CarShield has a lower percentage rate on how much they pay out for their estimated service fees compared with the dealership. I had to pay quite a bit more to cover the difference.
Vehicle mileage unlimited restriction.
Date of experience: December 20, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Carshield is a total rip off! My g f had them for 2 years and they never paid for any repairs done to her truck they would always come up with an excuse why it wasn't covered or just ignore her completely..
Tip for consumers:
Carshield sucks!
Products used:
None
Date of experience: April 6, 2023
I called car Shield to cancel after having a very nice conversation with your agent he made my payments more reasonable and that I can afford I feel better about my finances and the care of my car. Thank you to the agent that was so understanding and kind.
If you're looking into many similar services I found you to be the best.
Date of experience: December 15, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
My 2015 ML350 Mercedes-Benz had engine issues. Carshield worked directly with the service department at the dealership to resolve the problem. I have high praise for the repairs of above $5,000, which were covered.
Because of the great advertisements on the television.
Date of experience: January 5, 2024
We’re happy to help. Let us know if you need anything else.
Had to pay out money for the car rental when I was told that car rental would be covered. This was not a good issue. Received a notice from the vehicle center stating that the catalytic converter was not covered. This was a $9000 issue to the owner of the car, I didn't think that it was a good thing due to the fact that Car Shield said that they cover issues to the car total car with the Cadillac converter should've been covered.
Date of experience: March 1, 2024
The shop recommended was expensive and told us it was the battery which required replacement. We paid for the battery and replace break pads which after checking around found it was double what should have paid. They replace a break sensor which should have been cover under the warranty, but thy made no effort to see if Car Shield would cover it. T
Date of experience: December 29, 2023
Had transmission issue with my vehicle, originally thought it was due to water/flood. Insurance carrier sent adjuster and subsequently denied the claim. Went to Car Shield and the replacement was covered along with the rental vehicle I needed while my vehicle was being repaired
Just purchased used vehicle and I wanted additional warranty coverage
Date of experience: February 1, 2024
I am Sooo Glad that I subscribed to join Car Shield. They took an Enormous amount of worry and frustration from me. Thank you so much for helping to solidify the potential to keep me Moving on down the Road! Great Customer Service!
Perfect Perfect helpful and Perfect! What more can I say!
Well Well Well worth the Investment! Customer Service and Customer Care was Top of mine for me!
Date of experience: August 8, 2023
There were two separate items that based on the contract it was covered and I received a text stating they will be covered, then shortly after received a call saying that it won't be covered due to rust the other claim will be covered (the less expensive claim). I live in Illinois rust underneath a car or SUV is par for the course seeing the type of weather we have here. I was told by the shop there was in fact a leak in the oil pan, which is supposed to have been covered. I didn't appreciate being told one thing then 5 minutes later told another.
There were two separate items that based on the contract it was covered and I received a text stating they will be covered, then shortly after received a call saying that it won't be covered due to rust the other claim will be covered (the less expensive claim). I live in Illinois rust underneath a car or SUV is par for the course seeing the type of weather we have here. I was told by the shop there was in fact a leak in the oil pan, which is supposed to have been covered. I didn't appreciate being told one thing then 5 minutes later told another.
I chose Car Shield because I had an older vehicle and I didn't want take a chance with pricey repairs which is part of their schtick, but seeing what I went through with the oil pan I don't think I want to chance it again with something even more expensive. I will be looking into other warranty companies.
Date of experience: March 1, 2024
Unit in question can't function with out fluid...fluid held in place by the Seal on the unit but the Seal is not covered. Unit will fail without a seal,which according to the Dealership working on my vehicle makes one complete unit...One can't work without the other..
Claims adjuster Hung up on Me and the Dealership working on my Vehicle.
Heard it was a good company...I was Mislead
Date of experience: February 1, 2024
Car started acting funny early Friday morning on my way to work. Called car shield had it towed to repair shop. Tow charge 180 dollars out of pocket 55 dollars
Repair shop looked at my car Monday morning around 1130a ran diagnostics on my car discovered it was the transmission. Had a new transmission installed and was completely done with my car by 11a Friday morning. I received a rental car that Wednesday. At no cost to me. Which did take a little longer to get than I was happy about but everything turned out fine. I'm truly happy and blessed that I have Car Sheild. The monthly charge is definitely worth paying.
Very helpful staff. Quick turn around on getting my car fixed and back to me
Ot seemed the best value I could afford each month
Date of experience: April 2, 2024
Took a little effort getting going with speaking to several in the process. We have had some bad, very bad experience with another comparable company so we were very careful in making the decision to go with Car Shield. Now what's the most valued positive experience begins! Looking forward to being with Car Shield a long time!
Research, ratings, and price... for what appears to be the same as with competitors that compete with Car Shield with the same warranty. We could never get through to anyone at our previous warranty company. Horrible knowing the company your paying premiums to each month won't talk to your garage or you! We stopped immediately and moved on...
Date of experience: December 1, 2023
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
I've been treated to excellent warranty repair services for my vehicle since signing up several years back.
All repair requests are very easily handled with the customer as well as the vehicle service center's agent.
Proud to be a CarShield Customer!
I chose CarShield for price, services offered, and ease of accommodations when needed.
Date of experience: November 11, 2023
I was unable to file a claim for the repair of my valve cover gasket on 7/28/23 because Firestone had already started the working on the repair once they realized the problem. I called to do the claim while sitting at Firestone, but was told the claim had to be filed before service even though I was in the building where the diagnostic could have been given for the claim.
I thought this would cover repairs.
Date of experience: August 11, 2023
First time using CarShield. Wife's Jeep was experiencing the Auto Start/Stop warning light while driving to work and on highway experienced sputtering from engine and could not go above 55mph. As she pulled into her place of work, the check engine light came on. They were very prompt and detailed when we had it towed to a dealership that they worked with and were in constant communication with me with updates.
Reputation and price.
Date of experience: December 15, 2023
We're happy to hear this. Let us know if you need anything else.
The job would have taken 2-3 days, it took almost 3 weeks and in order to get my car back I had to pay the bill. Still waiting for re-inbursement. In that time you oked $200.00 in rental fees. It cost me an additional $850.00.
Advertising
Date of experience: November 10, 2023
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
If you have any questions about your policy, give us a call.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We're happy to hear this. Let us know if you need anything else.