CarShield

I was duped into buying a policy and the guy told me that all the major components were covered and I didn't have to worry about anything. We are on a long trip to a new hospital for my daughters brain, tumor treatment, and the truck breaks down twice and twice I'm told by CarShield it's not covered leaving us stranded and now she's late. Getting chemo this month. I will never have anything to do with his company again.

I had car shield,when asked about the price.the gentleman said it stays the same price.eventually my bill was increased without notification. I called and spoke to another gentleman and he said it's because of your mileage,how did car shield know what my mileage was.car shield is a big rip off.I needed some work done to my car.the gentleman said we refund you after you pay for the work. I asked to cancel the policy,at first he kept talking over me several times.when I said sir I don't want this policy anymore.because carshoeld is a big scam. Shame on carshield.

It is very hard to communicate through your program. You should have a way to communicate with the adjuster in charge of the claim. I was unable to communicate with the adjuster because the person answering the phone would not allow me to. This is not good business.

Your communication process for a claim is no good.

I had to reschedule my payments to accommodate my pay periods. The person helping me was professional and friendly and quickly made the adjustments I needed and reviewed what was done, so that I knew everything was correct.

Made the call, service was prompt. Representative
Called with information about the follow up service. The tow truck arrived, driver was polite, informative, knowledgeable, and completed the service in a timely manner.

I dropped the car off at the dealership to be serviced and gave them the information for Car Shield. They did all the rest! I did not have to make any calls or answer any other questions. The repairs were completed and I paid my deductible. So easy!

Although I didn't use their services (this time), the customer service was outstanding! The woman I spoke with treated me as though I were her friend, not her customer. I would highly recommend Car Shield!

Overall, my experience was great except for the cheap aftermarket parts. They made my mechanic use on my motor mounts just won't cover aftermarket parts, but you were giving aftermarket parts makes no sense.

Great, except for the aftermarket parts, I don’t understand why you would give someone aftermarket parts and you will not cover aftermarket parts

When you call they are right there ready to help with information. But getting back with the mechanic shop if they have not sent in all the information is slow or not at all. I've had to call and then relay information to the shop.

Very responsive to any questions.

My check engine light came on so I drove the car to my local mechanic <2 miles from home. They diagnosed head gasket. Car never overheated, coolant was filled, new water pump. They refused to pay for the repairs because I drove the car to the shop. They said I should've called a tow. They are devious, They are a rip off.

Zero. Nasty & uncaring. Scripted

My 2012 Kia Sportage engine seized on 11/7 on 11/8 was it the garage Dynamic Emissions Repair in Tucson AZ. The adjuster has been going back and forth with the mechanics, dropping oil pans, photos, and no replacement engine to date. My rental car is about to cost me up to this date $2600. I don't have much I live on a small stipend and SS. I am 85 a Marine corps and Navy veteran who has been diagnosed with three types of cancer one type multiple myeloma has no cure. Hoping I can live long enough to have a my car repaired. Robert Rayno *******483

all they would say is it's up to the adjuster

Overall I was pleased with the speed of response and authorization. I was disappointed that CarShield would not acknowledge the All Data standard, which almost all repair shops use, to determine time to repair. This resulted in a 2.5 hour labor charge I had to pay in addition to my deductible.

I needed to cancel my contract with Car Shield
It was a matter of my future driving time. I doubt I will be driving more than another year and I did not see any advantage of having a plan at this point.
You were very gracious and understanding of my situation and I appreciate that very much.

Thank you,
Willie Schlentz

Customer service representatives are in need of appropriate customer relations training where the customer doesn't feel his/her own autonomy. I told the representative, I was calling to cancel the policy and his answer was "no"

Pushy

I was with this company for about two years until March 30 when I found out, they dented my claim just because my tag was out but less be honest they worry about the wrong thing. What about Insurance? I can see if I didn't have Insurance on my car I have have been driving it but for a tag being out come on NOW so people please be careful with this company cause they will come up with anything they can not to GET your car fix when you paying every month…

Very unprofessional

The store closed couldn't purchase a battery booster.I lent my jumper cables to my neighbor and forgot to put another set back in the car. I area was lucky it broke down in town and at Walmart. Live in farm country could of been alot worst if happened at my house. Thanks to customer service found someone and was on the road home in 30 minutes. Thank You

Could not ask for a better company I had a vehicle it was over 200,000 miles transmission went out no problem. Yes I had to pay a piece of it which was really $275. That was it. You can only imagine what it would've been for a 2014 Toyota Camry transmission to be replaced without Car Shield. Very thankful.

Car Shield called me to inform me that they were paying X amount of dollars to the dealer to fix my transmission on my 2014 Camry and informed me that I could take it somewhere else if I chose, it was very kind of him to have done that

When my warranty ran out on my Audi I got car shield. Thank God I did, 6 months later my engine had a mechanical breakdown where my engine needed to be replaced. Care shield came through and replaced my engine all was covered. I was so lucky I made the smart choice and went with Car Shield! They saved my car & saved the day.

Very helpful answered all my questions

I brought my Tahoe to have work done on the front end. They had to replace control arms and ball joints. The shop quoted 8 hrs but Car Shield would only pay 4 hours, eventhough the labor rate was 8 hours per the book that is a universal pricing that ALL mechanics go by. I had to pay 400.00 plus the 100.00 deductible to have this done. I think it was very unfair that I pay for a warranty with a 100.00 deductible and end up paying 500.00 more to get my car back. I called Car Shield and they say said that's the rate Car Shield set. 👎👎. Boo for Car Shield.

They acted like I was bothering them when I tried to discuss these issues. They acted like they tore the manuals apart so they didn’t have to pay.

I got a free lifetime driveline warranty with my new truck and didn't want to pay for a full extend warranty that covered my driveline a second time. I called every warranty company I know of and Car Shield was the ONLY one that would that give me an extended warranty that did not include the driveline. Thus reduced my cost by a lot. They were willing to give me what I needed, not what they think I needed. Thank you for your flexibility.

I subscribed to Car Shield as an extra protection plan on my vehicle. Due to circumstances, I owed 10K more than the vehicles value. Getting the policy and setting up auto pay payments was easy. Cancelling the policy also easy.

I contacted the customer service rep. to find out if my needed repair was covered. Unfortunately, it was not. The entire conversation was cordial and professional.

The auto company replacing my ignition called in for payment. The rude person on the phone that picked up the phone was sounding like he just got out of bed. He was rude and has no care that the last representative gave the okay for the car to be fixed. When I called to figure out why. The representor sent me his manager that told me no matter what you have to repair your car, because we are not covering the cost. Question? Why do this company pick and choose what they will pay for when they claim they will. Not good. You guys are taking my monthly payments every month. And I keep hitting walls when I am in need for support. Bad business. I will not tell my family to be apart of this fail company. The representatives are rules.

They are rude.

1. The small oil leak was a long fight. I had to come out of pocket with over $700.00.
2. Now my transmission is slipping in first and second gear. Carshield wants the repair shop to put a transmission in from the junkyard. The shop needs a remanufactured transmission to install. I checked several shops in the area if anyone will accept a junkyard transmission. They ALL said no because it could have the save problem. So what am I suppose to do now. Carshield must accept everything is higher, but if they do the right thing the remanufactured transmission has a much higher warranty. Not one or two year warranty from Carshield. So here goes big business hurting more Americans. The dealership refuses to install used.

I was told the y have a used transmission and that is it.