- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CarShield has a rating of 4.2 stars from 3,749 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
Gave our Ford dealer our warranty information (Printed first page) and in a couple of hours notified that the repair was approved, received vehicle a couple hours after the phone call. Also received a text from Car Shield saying the repair was approved. Car Shield paid all minus the deductible. This was for replacement of emissions purge valve.
TV commercials
Date of experience: January 3, 2024
I needed to take my car to a repair shop appointment the next day. However the day before my appointment I found that my car would not start. I called Car Shield to request a tow truck to take the car to the shop, and they found a tow company and sent it out all in about 5 minutes. Now that's service!
Very professional and friendly.
They had many good reviews
Date of experience: February 10, 2024
Customer service was great. Payment to the vendor in a timely manner was great. The coverage for repairs is misleading based on the commercials. In addition, to my deductible i had to pay additional funds for my repairs. The commercial lead people to assume that Car Shield pays for all repairs.
Customer Service was great
Based on the advertisement.
Date of experience: January 8, 2024
Dont go with carshied. I was kind of scammed and not explained/suggested about the vehicle titles, unfortunately I was new to US and was not aware what they mean by 'Branded Title'. I was charged for an year time for my savaged title vehicle, and they denied my claim for my engine repair mentioning it is Branded title. Why cant Carshield check before offering or charging me using my VIN? I was even denied for 1 week of rental allowance. Its almost $1000 I paid for coverage but all was just eaten away by carshied I didn't a penny out it when I struggle.
There are lot of loop holes with them, stay away from Carshield
Products used:
Coverage Plan: Monthly Powertrain Gold w/ Labor & Turbo
Date of experience: June 30, 2023
I used a shop recommended by car shield and they robbed me. The work was NOT done and now I'm still here with a car that needs not only the repairs needed when they recommended the shop but thousands of dollars more.
Ok when it suits them
Because I thought they were a fair company. NOT!
Date of experience: November 6, 2023
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
During the process of changing my billing information due to fraud, apparently also setting up auto pay, I paid over the phone then also billed by auto pay. The issue was resolved, and the integrity of the representative and staff is impeccable.
Excellent
Car Shield was available when I needed extended warrant on my vehicle and also hearing it from Ice T Televison commercials.
Date of experience: November 2, 2023
Thank you for your time and review. If you have any questions give us a call!
I have a CarShield plan and had an issue with my SUV and CarShield helped me locate a dealer that was in their Car Repair Network. The process was stress free from start to the finish of the repair. I was only responsible for the co pay and a few parts totaling $200.00. The repair would have coated at lease $2500-3000 without having the CarShield Protection. The other bonus is having road side assistance. My car is several years old but having Car Shield is like having the extra warranty at a dealer. If you are thinking about purchasing a plan it's well worth it and def pays for itself! Thanks again Car Shield! 😊
Excellent
I chose Car Shield because I wanted that extra coverage on my car since the original optional warranty was expired. It gives me peace of mind!
Date of experience: March 6, 2024
I had trouble with my car and car shield themselves referred me to one of the mechanics that are on their list. The mechanic told car shield something was wrong with the car, car shield went out to drive the car and said nothing was wrong with it: Now I am driving an unsafe car not to mention it took them 8 days to come and look at it. I have been paying for 2 years I should have been helped with my car! I was left to go on public transportation.
The lady was nice and tried to help me as much as she could.
Because of the advertisements made by movie stars that claim that car shield is excellent but mainly because of the age of vehicle I have. I thought I would be able to feel secure knowing that if something broke down I would be covered by car shield.
Date of experience: January 1, 2024
Sorry to hear this. We have had over 2 million customers and the negative reviews online are a tiny fraction of our business. That said, we are always working on providing better products and services each day. If you have any feedback about how we could have served you better, please let us know.
The process took to long, they had my car for eight days before making a decision, never once did they offer me the use of a rental car. They always seemed to be giving me the runaround.your company needs to learn to put the consumer first.
I went by what your commercials was saying about your service, and you need to start living by what you are advertising
Date of experience: December 1, 2023
I took my car in because the horn was making a soft groaning noise. I thought it was a fuse and was ready to pay for it. Come to find out it was water in the horn! Car Shield came through for me again! I was totally ready to pay the bill. My heart goes out to Car Shield. Thanks so much.
I saw it advertised on television.
Date of experience: February 2, 2024
We went to a local Jeep dealer, they evaluated the problem and contacted Car Shield. Unfortunately, for Car Shield to completely take care of the problem, they wanted to use after market parts. In order to get real Jeep parts, we had to pay about $900.
Date of experience: January 9, 2024
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
I recently needed to have an engine/transmission mount replaced - a $500 job. I called Car Shield and was told this was a covered repair and my mechanic accepts Car Shield. My only regret is that not all service facilities accept CarShield
Financial strength and reviews
Date of experience: February 1, 2024
This is my third garage my vehicle has been to since it broke down. I ask that these garages be better and more diligent. This will be the last garage I take it to hopefully it will get taken care of.
I got car shield because my vehicle is older. I figured that it would be a good idea to get a policy for it.
Date of experience: December 11, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Car Shield has been there through my many surprises with my automobile. Finances were very tight due to time off from work for surgeries. When I least expected my car to break down, it did. I called Car Shield and in a moment of time, my car was taken care of with a payment I could afford. They were prompt and efficient in their service. Thank you Car Shield, you are a life saver in a time of distress.
Prompt and professional
Car Shield answered many of my options to the financial burden of paying out of pocket for repairs. They were professionally prompt with answering my phone calls when I needed the assistance.
Date of experience: October 31, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
They helped me when I had a flat and an hour from home. Just hope they help me out when something serious goes wrong and I don't have to take it to far from home. I never took it to have my door looked at. To far from home.
My brother and his wife have Car Shield and said they never had any problems with them.
Date of experience: February 1, 2024
Engine check light came on
Had the code read at Autozone. Checked under the hood and found a disconnect ed part of the Eval system
The plastic stem off end of
What I think was called the eval canister. Put a rubber sleeve over end of hose and broken stem of canister
Reset everything and engine check light goes off for a month or more. Light comes back on? Checked the clamp and it had vibrated loose. Tightened it, reset, light goes off for another 4 plus weeks
When light back on called Car Shield wanted it fixed. Lady I spoke with reviewed my contract. Saw I'd purchased the extra Eval Package. Gave her the Autozone coverage and she said I was covered. Called and took vehicle to 4 dealer or repair shops. When I said I had Car Shield they all laughed and said CS was the worst. Don't want to pay and if they do pay pull tricks to delay payment and U have to waste time calling and following up. Finally found repair shop to check it. They did a half $#*! check, they said it was leaky hose and said they would called CS. I asked if the Tech saw my clamp and tape on the broken canister stem. No report on that. I asked to talk to the Tech and told he was busy. Said he would call me
Never heard back. Some A-Hole from CS called the next day or so and denied claim. Said my package didn't cover hoses. The eval system doesn't have standard rubber hoses. They are a main part of the Eval system. All these dealers and repair shops. Car Shield in my opinion is the worst.
Terrible. Got cut off the call 3 times. On 4th or 5th try finally spoke to a great woman who reviewed contract and confirmed I was covered.
Said adds on TV. Thought it would be a honest a d trustworthy company. Paid little over $1400 to 100,000 miles after Mfg warranty expired. Never filed a claim
The joke is on me for listening to sale guy to buy the extra eval pkg. Everyone I see will hear my story
Date of experience: May 14, 2024
The customer service rep was very helpful. I was ready to leave/cancel Car Shield, but she able to calm
Me down. She listened to my concerns and explained what the 1st rep should have given me. She was able to keep me with car shield. Now we will wait what will happen on the next repair. Hopefully all will go well.
Your commercial was convincing.
Date of experience: November 23, 2023
Well, I had to learn what I needed to learn in my experience. My vehicle could not pass inspection because my check engine light was on. I spoke to one of the agents at Car Shield and was told what I needed to do. It just so happened that the check engine light went off within the 15 days that I had to correct the problem. I went back to have it RE inspected and It passed. I did not have to use Car Shield after all. Now I just have to get my sticker from the courthouse. I wonder now if Car Shield covers everything.
I really did not get a chance to experience and see how Car Shield works!
I chose Car Shield because I saw all of the commercials soon after purchasing my vehicle and wondered if I needed to be a part of this in case something happened to my car.
Date of experience: January 18, 2024
Great people, good product, and a true need fulfilled can be found at Car Shield if you need an extended warranty for your automobiles! Ask for Cheyenne Green or Darris if you call their Customer Service, they're wonderful help.
Tip for consumers:
Very happy with my experiences with Car Shield so far. Looking at maybe adding a policy with them.
Products used:
Car Shield Extended Auto Warranty
Date of experience: January 18, 2024
On 7/20/2023 i was in an accident & my I was waiting on info from car insurance. So on 10/17/23 i called Car Shield to cancel my policy.They said they would credit my card with the $119.99.I spoke with Vernon & he gave me a confirmation # *******. Still nothing on my card. So i called 12/7/2023 & they assured me that my card would get credited & it is now 12/14/2023 & no credit.
I am not going through this whole thing Just credit $119.99 back on my card.
I really dont know
Date of experience: December 14, 2023
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
They just decide without proving evidence for the denial! CarShield doesn't actually hold the warranty, they are just a broker; when you file a claim the only one you can speak to is a service representative and not the actual Adjuster making the decisions! They do not respond in a timely manor unless it is to tell you that they denied your claim! Not worth the money! I sent them all of my service records and because the pictures weren't clear they denied my claim saying lack of service.
The service representatives only have spotty notes at best and they don’t even keep their own notes
I found out my power train on my new vehicle had expired.
Date of experience: April 4, 2024
A Car Shield representative contacted me to let me know that my January payment had not been received. My Car Shield payments are automatic and my bank records showed it had in fact been paid. Almost immediately, the representative saw that my payment had been received and apologized for the accounting error.
I’ve been a customer with Car Shield for five years. At that time, Car Shield was the only warranty service that I was aware of. Since being a member, I’ve filed two claims. One was a faulty fuel pump, which Car Shield paid $1,300.00. The second claim was for a faulty electrical distribution box. Car Shield denied the claim. This is the only complaint I have. With electronics controlling so many systems in newer vehicles, I believe that there should have been at least some compensation.
Date of experience: January 15, 2024
Taking my truck in to the dealer I got lots of run around about the liability for the problem that I was having with my truck. The dealership was telling me that they never got the approval from Car Shield to do the repairs. When I called Car Shield they said that they gave them approval right away. Well before you know it I was waiting for a week without my truck, for something that was supposed to be two days. I guess I don't go to that dealership again.
A friend told me about them.
Date of experience: October 6, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
I had a great experience, with a very kind young lady who was who was patient and kind and understanding and knowledgeable extremely nice and helped me and Mrs. Bellamy save some money and still keep our wonderful coverage
Great experience, wonderful young lady very very kind and compassionate and I think I was ready to cancel and she wouldn’t except that politely and I’m grateful that she did. I’m grateful thank you young lady. Thank you very much.
It’s a no-brainer better to have been to have not 💯, I pray I never needed, but it’s nice to know I’m covered and that my beautiful bride is covered. Thanks for being there.
Date of experience: February 1, 2024
I bought a used Honda Pilot. I had not had it or the warranty very long when the service engine light came on. I took it to the local Honda dealer to get it checked. I had to leave it there to be checked. I gave them my Car Sheila account number. The next day I got a call from the dealer letting me know what the problem was and to let me know that the problem that was found was not covered on my policy. I see 10 + commercials a day telling how great your company is.
No help!!!
Because I thought that it would help cover any repairs that might be needed for the used car that I bought.
Date of experience: November 10, 2023
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.