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CarShield has a rating of 4.2 stars from 3,759 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
I had car shield for several months but didn't use the service because my car runs great. I stopped the service because I'm going to Florida for the winter and the car will be stored in my locked garage.
Good advertisement
Date of experience: January 12, 2024
This is like the 3rd time I needed something fixed that Carshield did not cover. I looked at my policy silver plan and I called to see if motor mounts are covered and it appeared it was but Tire Works said they didn't approve it so I am out $900 for repairs that I cannot afford. My credit cards hate me right now.
Constant advertising even by celebrities so I trusted them.
Date of experience: November 15, 2023
It was indeed a blessing to count on the roadside service you provided.It was a rainy night but once the roadside service arrived I was able to take my car where it was secure. Thanks for peace of mind
I have always received professional and dependable service at Carshield.
Date of experience: November 23, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Haven't had to use in the 3 years we have had car shield. I have had verbal communication to make all is okay and to be assured there would be no problem if and when a claim is requested. I'm assured there would be no problem.
For protection
Date of experience: January 17, 2024
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I have a 21 year old Acura that just now needs some what I would call major work. I have developed an oil leak and find that the oil pan needs to be replaced as well as whatever it connects to for the flow of oil. I called Car Shield and it was no problem, they immediately gave me a claim number and where the repair center needs to call them the day of repair. I get to choose who I want to do the repair and my co-pay is $100. Easy peasey - so thankful for car shield.
Because I have an older car, i n its 22nd year, 96,300 miles, and don't have a car payment so I thought it worth paying car shield for keeping my car running and in good shape. Also, added note, this is the first major repair I have ever had to have done to this car - ACURA, is definitely the way to go. Car Shield made it very easy. No regrets with having Car Shield.
Date of experience: February 1, 2024
My account was supposed to be a automatic withdrawal each month. This was done for years, but was dropped without a reason when I called to alert and question why I was not given a reason for this and had to pay over the phone.
Good Question
Date of experience: November 13, 2023
My car broke down 9/8/23. Car had to be towed was on telephone with CarShield over an hour still couldn't get us a tow truck. We had to get our own tow! So why am I paying CarShield all this money for not a damn thing
I am asking myself the same question
Date of experience: January 4, 2024
My transmission went out on my vehicle. I took it to the dealership who contacted Car Shield and they were very prompt in sending someone to check on the claim. My vehicle was approved for repair and they were prompt in paying the dealership. Very professional experience.
Very professional and prompt service
I believe Car Shield in the most well known of extended warranty companies.
Date of experience: September 11, 2023
We’re happy to help. Let us know if you need anything else.
When I first signed up for CarShield, I was told by the sales person that if repairs were needed they would be covered. I asked what the average person was covered for and what my concerns were. He said other customers were covered 100% for their repairs. When I needed head gaskets repaired I was told they would only cover 30% of the repair. Had I known that car shield was a scam and would not cover the cost of the repairs as advertised and explained by the sales people I never would have signed up.
Terrible, all but one customer service rep listened to my concerns and questions to give a proper response.
I chose car shield in the event that my car needed major repairs.
Date of experience: February 2, 2024
The experience was good she explained everything and what I will have on my goal what they paid out more than the silver and why couldn't get platinum and diamond so she was thorough and I respect that
She knew what I needed what I was explaining to her what I needed and she broke it down to me. That’s why I took the goal.
Date of experience: March 4, 2024
I'm afraid, you never told me I could close the account and take my money. Someone in customer service was saying me that they going to fix it. A supervisor, going to call me. Wait and wait, anyone call me.
Below zero.
Date of experience: August 15, 2023
Spoke to customer service with an issue I had concerning my payment information and billing address. The lady I spoke with was very helpful and very professional and courteous. I would highly recommend Car Shield to my family and friends.
Needed good coverage for my vehicle since my car warranty was over.
Date of experience: October 29, 2023
My alternator was bad on my 2011 Cadillac SRX so the car repair dealer called Car Shield to file a claim for me. The dealer was told that Car Shield was going to furnish the new alternator. The new alternator was delivered 4 days later, but it was supposed to have been overnight express mail to the repair dealer.
I was really stressed out for the delay because we were scheduled to leave for Florida for an important appointment. The repair dealer said the Car Shield Claim representative never gave them a chance to match, or beat, the price of the new replacement alternator. They had a new alternator in stock for our car. For this incident, we are somewhat disappointed in the way the first claim we had was handled. I did talk with Car Shield's representative, but we never discussed what the repair dealer offered for the new alternator.
We have seen much advertising on TV. Also the plan prices are competitive with other providers.
Date of experience: March 4, 2024
Car shield wanted to send used/cheaper parts for air conditioner to shop. Shop would not guarantee those parts and would not install those parts. Conflict between car shield and shop delayed repair. In the end car shield payed a fraction of the overall repair and I was stuck with $1500 repair bill. Very disappointed that Car shield works harder to get out of paying for things. It truly isn't the wonderful company portrayed. We had a policy on Silverado and Mini Cooper. Both contracts were cancelled.
Disappointing
It appeared to be a great plan for maintaining vehicles.
Date of experience: August 22, 2023
We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account. We are always happy to explain your coverage details and assist in any customer service needs, however.
I sent my vehicle in for a specific problem and that problem was quickly resolved, however the mechanic discovered another non related issue upon completing his vehicle safety check and contacted CarShield whom quickly approved the repairs and shipped the parts.
I chose CarShield in the event I had any costly or major repairs during the life span of my vehicle.
Date of experience: December 8, 2023
Paid 129.99 for years never used them until now they canceled coverage because of mileage I'm sure they checked after I bought coverage because they told me that my was at an auction which I didn't know because the car was given to me
When I contacted them they sounded great until they denied the request to repair my car
Saw commercials on TV which looked great
Date of experience: November 5, 2023
Sorry to hear this. We have had over 2 million customers and the negative reviews online are a tiny fraction of our business. That said, we are always working on providing better products and services each day. If you have any feedback about how we could have served you better, please let us know.
My vehicle was in need of repair. Much to my surprise Car Shield provided as advertised the needed repair work! With the exception of some delays with the service shop I went to it or should I say my experience with Car Shield was great!
Their service was recommended to me by a life long friend and member. So based on what I was told I enrolled shortly afterwards.
Date of experience: August 23, 2023
We’re happy to help. Let us know if you need anything else.
I wanted to drop the service and get another through the dealership and the representative told me the benefits of keeping my service with them, she was very informative and I understood everything she was telling me is what I would get from the company compared to the dealership.
I like what I read about their service.
Date of experience: December 4, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
My repair center told me I needed a new oil pan cover as it had a crack. I called Car Shield and they said it was covered. I took my car to the repair shop and in a couple of day's my car was repaired. Car Shield did what they said it does. Repaired my car and all I paid was the deductible. I would recommend Car Shield to friends and family.
I chose Car Shield because I wanted to buy a high end car, I knew I could afford the payments and service but not unexpected repairs.
Date of experience: August 13, 2023
The mechanic was unwilling to work with Car Shield. He said he had tried so many times in the past, and it never worked out. Told me they were a scam. They would call him while he was working on cars obviously and then they would put him on for extended periods of time while they hunted down aftermarket parts. He didn't want to put aftermarket parts on my vehicle because he guarantees his work. And then eventually he would hang up because he couldn't hold on any longer. He was Trying to run a business.
Date of experience: August 11, 2023
Ever dealing I've had with Car Shield has been excellent. They are very detailed and knowledgeable on everything. It's ashame more companies don't have customer service departments as knowledgeable about their companies. Also they are very patient with you and respectful.
I was recommended by several people.
Date of experience: November 17, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I have been fortunate with carshield's nice knowledgeable associates who know what to do and how to connect me with the appropriate shop or dealership for my repairs.
I have asked what experience the shop or dealership has had with carshield with payment and each time
I was told that they're one of the better auto service companies.
Took care of my problem lickat split
And drove to my own shop and turned out to be nothing..
Just a choice after being with endurance which left my wife and I high and dry in coulee damn Washington with a 40 foot 5th wheel.
Dead town, no place to fix my Ranch King except 1 ford dealership which stated that a 2.00 part would cost 398.58 to fix and endurance wouldn’t cover it, said labor costs was to high and denied my claim.
The dealership couldn’t get to me for at least 5 days to a week. So I was towed to a temporary Rv location but had to leave in 3 days cause space was rented out.
Long story short in that nightmare of a place I found some one to towe my RV and one to towe my Truck back to my Vietnam buddy’s house and put it in a shop and all tole damage, 4800.21, took advantage of my outta state tag plus the 5 state fires and fire trucks needing service so it took a month to get my truck back and left as soon as fire would let me get out but before I got outta Washington one air quit and fix engine light came on.
We came into Denver and pulled into dodge dealership and bought an American well made Longhorn Laramie 2500 Ram and wouldn’t trade for another brand truck..
Date of experience: November 19, 2023
We’re happy to help. Let us know if you need anything else.
Had a flat tire in Athens,Tx. Talk to a representative and they said it would be a while before they could get someone to come fix it. They said to send in the receipt and they would reimburse. All they said was to put the contract number on email which I did. Now they are saying they need a contract number on receipt which I put in the subject line. I called to see the status and they said they needed the vin number on the receipt which they never told me that. The first person I talked to was rude and ended up hanging up on me. The second person said they would get this done and if there was a problem they would call me and let me know if anything else was needed. I had no call from them so i decided to follow up. I was told it would not be paid. I will be changing warranty companies
I thought they were the best. I was wrong
Date of experience: August 22, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy. Please give us a call if there is anything you need.
My car has been in the shop for over three weeks. No decision on my claim has been decided by the adjuster. I have a rental car that I'm currently paying. As of November 20 first, no decision has been made.
The repair shop has sent photos and estimate two different times the last time being,
November 8th.
I keep getting the same Story in details concerning my claim. But still no result for me the customer
I thought the service would be prompt and add a quote to what I need
Date of experience: November 21, 2023
The person that took my call was very professional and nice but I was not able to get what I needed for my car. What I mean is that the issue with my car was not covered under my plan. That's not her fault.
I have already stated in the top statement.
Because of the TV commercials.
Date of experience: December 20, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We apologize if you feel this way. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair. We do go over what is covered with you on the initial phone call and also send you the policy.