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CarShield has a rating of 4.2 stars from 3,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
I had no problem I just wanted to be on the same page with everybody and with the mechanic is about to fix on my car to fix like yesterday it been a while an I'm struggling with transportation having to get back an forth to work otherwise I'm good.
Well I heard all the opportunities that you will have for us as a customer what can u can do for us as customers
Date of experience: February 4, 2024
I am disabled and they never told me about having to drive atleast 400 miles before service kicked in. I drive 5 to 10 miless a week so it would take years to meet the miles. Also this was for my 2nd car which is an expedition which I only use to pick up supplies for projects so it would take over 5 years to reach 400 miles. I paid for over 6 months which and am on SS disability which hurts me finacially.
To save on repairs
Date of experience: April 1, 2024
I would not recognize CarShield to anyone. It would have been better if I did not even have car shield, because I have to pay for my repair by myself. Call, she did not want to pay all car rental fee. Also, I had a coolant problem and car shield did not cover it, I had to pay for my old cooling repair out of pocket. Please do not use CarShield. You will regret it.
I’m not satisfied with Car Shield at all customer, service, or anything with car share
I choose cause she because of what they were saying on TV on repair on out of pocket payment, but that is a lie don’t believe it.
Date of experience: January 22, 2024
Had trouble with component of engine. Took to dealership for repair, explained that carshield would honor all warranty coverage. Was told by dealership that previous dealings with carshield nullified all future warranty repairs.
not good
At that time, I was a customer who was told that carshield covered the repairs by carshield.
Date of experience: August 4, 2023
My car had been in the shop for 2 weeks. I still have no idea of your covering the repair & I still have no rental car. The shop said they sent you everything you wanted. You say the shop did not send it. All I know is I have no car to get around with & I can not get an answer from eather of you.
The customer service is not the nicest but I can deal with that.
You Sent me an ad on the mail
Date of experience: August 27, 2023
We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account. We are always happy to explain your coverage details and assist in any customer service needs, however.
Only had it for one month becuase i decided to get a new car and that in itself was a great opportunity not to have to buy a whole year or more at one time. I never got to put it to the test at a service dealer but i am confident it would have been fine! My wifes warranty is running out soon and we will definitley be contacting Car Shield!
i just had some questions
Radio commercial promoted month to month opportunity
Date of experience: August 15, 2023
Just because my car is not driven much and even though I've had CarSheild for over six months, they denied my claim. They knew when I purchased my Platinum plan that the car was rarely driven. Now Carshield has denied my coverage.
Disappointed. See above.
I thought they were a reputable company.
Date of experience: November 16, 2023
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates. We can only cover the parts listed on your policy.
Hopefully, we can help with your next repair.
The one sentence above describes the issue. Since the garage chose to clean rather than repalce the part that was causing me to get repeated engine codes, the claim was denied. Veery disappointed with my first experience with Car Shield.
Bad, claim rejected.
Because I wanted to have extended coverage on my vehicle.
Date of experience: February 4, 2024
My battery was dead and the vehicle could not be put into neutral. I called CarShield for assistance to get a tow to the dealership. The attendant was friendly and helpful. We found a tow company that could move the vehicle on a flatbed.
To replace my expired vehicle warranty.
Date of experience: November 20, 2023
None of the problems were covered, also knew we needed a rental, was waiting to see if was covered so we couldn't use the car rental through our policy, because of having to call before we knew what was going on with the automobile.
Date of experience: November 9, 2023
When my covered vehicle needs a repair, noone in my area, repair shops or dealerships want to do work on my vehicle because they say CarShield doesn't pay them promptly. Had a $2800.00 repair recently because exhaust problem wasn't covered under CarShield.
Customer is responsible for researching local repair places that accept CarShield. In my area there aren't any.
Car Shield was advertised as a reliable company that was accepted by most repair shops and dealers. Reality was nothing like ads.
Date of experience: March 1, 2024
My car had to be fixed so I went to my local dealership to pay for a gasket that blew.
So I told them I had Carshield The service tech called to get them to pay for all I needed to be done for my car. Well American Shield that's with this company, called me and told me They don't pay for all the labor and diagnostic that they are asking, for so I would have to pay for the rest I was out of $690.00.
I admit they paid and approved $611.00. I was only supposed to pay $100.00 of the deductible and get my car back. That's 2 payments on a car altogether. Mario at my dealership gave me a discount
Thanks To Mario I got my car Fixed. Never again will I mess with this kind of Cheap So Call Car Repair Insurance for cars. I wait 5yrs to get a new one.
Need to know before you get the contact what Car Shield pays for.
Saw On TV about Car Repair. Rip Off
Date of experience: March 1, 2024
I saw the commercial on the television. I called, and the salesperson was very knowledgeable and I was going to apply for the basic package. He convinced me to apply for the electronic package also. I was a little skeptical, but he encouraged me to take advantage of this one time offer today only. I was hesitant and he explained that I would be satisfied in the end. One month later, my electronics stopped working. I took my car to my dealership. They told me the problem, and I told them I had Carshield. I sat in the waiting room for over an hour, when my mechanic informed me that the repairs were almost complete and I just had to pay my co-pay; Carshield had paid the bill. I was so happy that the knowledgeable salesperson had convinced me to purchase the best insurance package for the best coverage. The commercial was right, and I'm very satisfied.
I saw a television commercial.
Date of experience: December 6, 2023
We're happy to hear this. Let us know if you need anything else.
I was told after having new rear brakes and rotors put on that I needed new calibers on the back also.
I told them to call car shield and get the cost. They came back and told me that they were wrong about the calipers. THank you/
My vehicle is out of warranty.
Date of experience: November 17, 2023
I had a good experience using car shield.
The car shop found my problem, I called car shield the next day the work was approved, recieved my car back on third day, paid my deductible, everything worked out very smoothly.
Ice Tea sent me.
Date of experience: January 1, 2024
Look on the CarShield mailing you received. There is no mailing address on it. They hide the place where they are doing business. Read the fine print in their mailing. CarShield does not of itself provide extended vehicle warranties. CarShield simply acts as a sales agent for other warranty companies. Do a "CarShield" internet search and the Better Business Bureau has many, many complaints on the company.
BEWARE OF CARSHIELD
Date of experience: February 13, 2023
I tell everyone to get it and tell them what they have done for me how much the saved me out of pocket and there was no disappointment in any thing thanks car shield your the best
What they will pay for
They were the best of all
Date of experience: April 1, 2024
I called CarShield for radio/speakers & heat seater not working. I was told some of it would be covered. My mechanic found leakage from power steering & under transmission. He called CarShield reps & explained there was more. CarShield increased what was newly found wrong, and covered "some" costs. I believe Car shield could cover more basics.
I did receive text msgs from CarShield stating what was increased. What I didn't like about with this experience, is nobody called me from Carshield? I feel whoever the mechanics talk to about service costs should AUTOMATICALLY trigger that agent to call me directly afterwards. Seems normal. I need real contact with real people. Txt msgs do not explain anything. Please change this & have "follow up calls" to provide better service.
Also mechanics believe the "REAL COST OF REPAIRS" is outdated on CarShield side. The cost of maintenance has gone up tremendously. CarShield prices are old and outdated!
My initial call directly went very well.
Good choice considering I cannot afford another car and need help with repairs.CarShield really helps calm the nerves.
Date of experience: March 8, 2024
I was on my way to work I turn in to my job I rolled over something an it slice my tire open. I called carshield to have a tow truck come out to tow my car. When the tow truck driver arrived his service was outstanding customer service was very professional. The towing company name was Capo Exotic Towing.
I pick CarShield because if my car was to break down I wanted to make sure I can get it fix. CarShield has good plans to pick from.
Date of experience: November 17, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I had no problem, the car dealership called car shield and told them what I needed done and they paid the bulk of the bill. I only had to pay a small copay. I am very satisfied with car shield. Love me some car shield.
The warranty was out on my car so I had to get some kind of coverage.
Date of experience: August 14, 2023
Keep getting call from Car Shield saying i am back on payments. I have autopay setup with Navy Federal Credit Union. Do not Understand why I get all these Calls. Could be an Expensive Scam on Carshield.
SeeABove
I thought it was the best at that time.
Date of experience: December 4, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
No detailed information as to where to go to get problem fixed, what to expect from repair, how will they inter act with Car Shield, what usually happens when take car to shop with platinum customer, how long might be reasonable for certain repairs and do I have a deductible if so how much and when do I pay that to the shop? Lastly, if they fail to fix the problem what according to Car Shield should I do. Please forward info I need to have to give to repair shop.
Adrienne Blyther
Date of experience: November 16, 2023
I was nervous calling but the agent said ok.Let me see if ford on board, and the agent said i sent you confirmation and he did went to ford they call car shield.and the rest is history as they say. AWESOME COMPANY
See you on TV
Date of experience: November 6, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I called in to see if part was cover and gave the GM part number and the name of the part was assured the part was covered but they said the service repair shop had to made the request after their diagnostic. I had them do that only for the shop to be told the part wasn't covered. After my time and money spent, I called and asked for supervisor to call to explain to me why? Never received a call.
Poor response
Thought the company was reputable
Date of experience: December 15, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
First, I spoke with a very nice young lady named Jada and she transferred me to another very nice young lady named Jada. I explained my reason for calling and the second Jada fixed the problem. I appreciate the time they both took to listen to my concern and the fact that the problem was fixed so rapidly. Thank you all and keep up the good work!
Prior to the call I made in December, I had previously called in October, 2023 regarding receiving a senior discount on my monthly premium and was told that it would be applied to my next premium due which would have been November, 2023. When I hadn't seen the change on my autopay charges, I called again. I won't know if it went through until I get my notice for my January, 2024 premium.
It was the first company of this type that I had heard of so I called, got all the info I needed and decided to join. I now see that there are a few others out there but Car Shield has come through for me and I don't intend to change at this time.
Date of experience: January 7, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process or the administrators' decision. We'd like to look over your account. What is your policy number?