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CarShield has a rating of 4.2 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
Well my car engine light came on and I immediately drove to Auto Zone to get a dinostic report done, they informed me that my oil filter was falling out and my censor was stuck in the off opposition. I immediately called my service dealer and got my car put into the shop. AutoZone dinostics was right on the nose. Well as I was told it's only the filter & sensor that is bad don't let them tell you there was more to be done. Well sure enough that's what happend saying thousand dollars of work need to be done. They called shield to see if work would be covered to replace a housing & oil pump, car shield did honor the housing but said no to pump replacement. Yes I was upset at first, but then took it to another mechanic and was told my pump was just fine. So long story short thank you Car Shield for not covering the part and saving our company monies that weren't needed to be spent. Your Savings are our savings too!
Took my concern and was given ample time for their decision and reasons why.
Advertisement and word of mouth.
Date of experience: February 2, 2024
I have paid over 2400 dollars to this company thinking I was safe. A LIE! They tell you that you can take your car to the place of your choice but what they don't say is the place of your choice don't accept their coverage. No real reputable company want to be bother with them because of the hassle they put them through about part's and inspection of the work the company may have performed or need to perfom. I understand why they don't want to bother. I'm a client and the way Becky, Darnell(?) Of the customer service treated me was terrible. While on the phone with Darnell it was so much noise that my ears was hurting. I even recorded the noise. Never once was an apology made or that I'll call you back because of the noise. Kinda glad he didn't because I probably wouldn't have got a call back. I have never ever encounter a business as such. I'm not a complainer but the false advertising from this company is unacceptable. They wanted me to take my 2017 Caddy to Midas. I had a very bad experience with Midas and hope I won't ever have to use them to repair any vehicle of mine. I am so so so so disappointed. It's like they just took my money to pay for someone else's repair. I DO NOT RECOMMEND THEM. DON'T LET THEIR ADVERTISEMENT BITE YOUR POCKETS.
Date of experience: May 20, 2024
I had gotten Car Shield because my warranty with the Dodge dealership was over and they weren't willing to extend it, even though the car has gone through them for everything. So I signed up for Car Shield. It was really easy. I had been with Car Shield for about a year and was informed by my mechanic (not Dodge) that he doesn't work with Car Shield, so I ended Car Shield. For the few times that I did talk to a Car Shield representative, they did act professional, knowledgeable and friendly. I'm just not willing to give up a good mechanic.
As reluctant as they were to lose me as a customer, they were very nice through the whole conversation.
The ads are everywhere and who doesn't like Ice-T?
Date of experience: March 1, 2024
I took my Mercedes Benz to the Benz's dealership and to my surprise they wouldn't honor my Car Sheild's contract. Before they even looked at my vehicle, I asked them do they honor Car Sheild. They said No! I was upset because I've been paying a monthly payment for a good while now. I wanted to put my other car on the contract and delete the Benz but decided against it, because when I got home I spoke to a Car Sheild customer service representative and she gave me another place to take my Benz. I'm ok now. I didn't get the name of the Rep. Who helped me, but I'm so glad she did! Thank You for caring!
Because I thought it was a reasonable price for what I wanted for my Mercedes Benz.
Date of experience: October 30, 2023
Contract isn't worth the paper it's written on. Smug administrating partner company does everything under their roof to deny any claim. If you enjoy wasting time and money by all means sign up immediately.
Smug attitude woke imbeciles.
I’d fallen from a cliff and suffered a concussion. While attempting to recover I was contacted and unfortunately signed up. Thankfully once I recovered I realized what a mistake I made and immediately cancelled the con artistry.
Date of experience: September 26, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Now this quote is on a 2020 dodge gran Caravan one previous owner it was a rental van for enterprise. So vehicle comes with enterprise certified 12months ******* miles power train warranty...and they sell same coverage $39.added to car payments x 36 months for 3 years ******* miles covers evrething... after I told car shield ware to go...they now keep calling me offering less so my advise don't ever take there first quote unless it's $1.00. But they are greedy. I can't belief ice t.and Rick flair are doing commercials if they aren't coperat greedy. On top made me feel like they races.
Tip for consumers:
Yes I hate CAR SHIELD I WILL NEVER USED ORVBUY THERE PRODUCT. YOU KNOW FIRST IMPRESSIONS. WELL QUOTED ME 140 BUCKS MONTH THE GREED. I LIKE TO SEE THEM BROKE .OR WITH CANCER.
Products used:
The assurance extended warranty offerd when purchasing and signing contract added $39. More month for same coverage actually also comes for AAA FOR FREE
Date of experience: March 31, 2023
I canceled my carshield before the due and they did not cancel it amd they took money our of my account and would not refund my money. I cancel cause I sold the truck a week before my next month payment was due.
I called 4 days before it came out of my account watch them. The will rip u off. Ox car care or endurance are better cheaper
Date of experience: December 4, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Please don't waste your time and money with this company. All there going to do is take your money without actually fixing anything. Took my car in for a steering situation and they covered everything except the actual problem. Basically didn't fix anything but still had to pay out of pocket. Will never use them again. Don't fall for it.
Date of experience: September 7, 2022
This and para 25 excluding any TSB on your car would exclude any repairs to your vehicle so buyer beware that this is a sham contract.
Para 8 "BREAKDOWNS due to gradual loss of performance and resulting from normal
Operation and use (due to VEHICLE mileage and/or age) unless worn beyond
Manufacture tolerance, including, but not limited to: valve guides, valves, piston
Rings, transmission clutch pack discs and bands."
Tip for consumers:
seems like they rely on small print to not serve their customers
Products used:
warranty
Date of experience: December 27, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Buyer beware that your Car Shield policy does not cover problems including normal wear and tear of all parts of your vehicle that are included in a Manufactures Technical Service Bulletin called an "TSB. That includes most every part of your vehicle including drive train, motor, engine, brakes, steering etc. Car Shield should go by the legal definition "Unlike recalls, manufacturers never cover TSB-related problems out of pocket unless there is a warranty. When it expires, this burden lies solely on the owner" and cover your vehicle. This is obviously a redefinition of responsibility and will include any repair they chose to not pay. This defines Car Shield to me as a SHAM COMPANY. Please read paragraph 25 carefully and when it says that they don't cover parts that the manufacturer accepts responsibility for, they really mean anything that has a technical bulletin. My Ford F150 have over a hundred on it including almost every part so the truck is exempt from Car Shield coverage as they interpret paragraph 25.
25. Manufacturer responsibility:
BREAKDOWNS as a result of a defect, product improvement or change
That the VEHICLE manufacturer has announced as its responsibility by a
Public recall, technical service bulletin and/or special policy for the purpose
Of correcting such defect or product shortcoming.
Date of experience: November 30,2023
Date of experience: December 15, 2023
I've delt with "paying bills department" and gave me a lot of grief by giving me half answers to a missing check of $119.99 from Mepco which you departed with them in September when I sent two checks through them. I finally spoke to Chris in customer service and explained that I should call Mepco to account for the missing check and I did. Chris gave me their number. Then I got back to CarShield to fix this problem. I'm still waiting to receive a credit return of my check for $119.99 which was cut on 11/18/23, I believe.
I've delt with "paying bills department" and gave me a lot of grief by giving me half answers to a missing check of $119.99 from Mepco which you departed with them in September when I sent two checks through them. I finally spoke to Chris in customer service and explained that I should call Mepco to account for the missing check and I did. Chris gave me their number. Then I got back to CarShield to fix this problem. I'm still waiting to receive a credit return of my check for $119.99 which was said that it was cut on 11/18/23, I believe.
Bill O'Reilly.
Date of experience: November 27, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
My call was answered promptly. I received the information that I called for. Courteous representative helped me.
In the event my vehicle needs a major repair I know I will not have funds. I chose Car Shield too cover unexpected expenses.
Date of experience: June 3, 2024
Not what I expected pertaining to covered repairs. I dropped my vehicle at Pep Boys to have the starter replaced. It was a covered repair, and Car Shield shipped a starter from their warehouse to be installed. However Pep Boys refused to install it and used their own. The difference in price was almost $300, which I had to pay. My out of pocket for a COVERED REPAIR should be limited to my deductible. Obviously this changes my earlier opinion of Car Shield!
Initially it was excellent, however later in the process not satisfactory.
Price, service and what appeared to be excellent coverage for my selected plan.
Date of experience: November 24, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
Well so far this company is good, I just I hope that when I need something done this company will do the repair on my car,because I'm on a small income and I'm 70 yrs old,and do take care of my 2013 Hyd. I change my oil and make sure everything is done so far my car is in good shape with 84,000 miles on it...
I heard alot about this company and I said it's time to get coverage for my car because if anything happens like a new or used transmission it's covered with this company...
Date of experience: February 4, 2024
Spesking with your professionals was very appealing, professional,and knowledgeable. I have'nt need your service as nothing has occured with my truck to warrant it. But if your actions are as good as your representatives then i am surte i will appreciate all you do for sericing my vehicle when needed
Because I wasn't happy with the reps from other services.
Date of experience: November 10, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
I have been told by several that I needed to switch from carshield to endurance saying that carshield wouldn't pay for repairs. I have never had ANY trouble with carshield. My car was fixed and repaired within a couple of days. I'm with Carshield!
Extended warranty for car repairs
Date of experience: September 16, 2023
We're happy to hear this. Let us know if you need anything else.
The dealership contacted car shield- submitted claim. I spoke to representative who went over charges and my responsibility. Made decision and work was completed without any challenges.
Word of mouth about great coverage. Once I purchased my vehicle I took out the extended warranty plan. Like that I can keep as long as I make my premiums
Date of experience: March 4, 2024
They don't honor what they say and most auto repair shops will not take CARSHIELD because they don't get paid.
You pay first and then try to get reimbursed.
Read the fine print before you give your money away.
Date of experience: May 15, 2023
It's been 3 weeks since I filed my claim and I'm still without a vehicle to drive. I was told we are waiting on your adjuster to get back in touch with us. What is the problem?
For the affordability of the cost and all of the commercials with people I trust.
Date of experience: March 1, 2024
Carshield gave me a name of a shop that took carshield to work on my truck. The shop went a head and fixed my truck. When they called carshield to tell them the truck was fixed they said they wasn't going to pay the bill cause the shop didn't call carshield and get authorization. I been paying my premium every month for years and they want pay that little bill. That's why they are a joke don't waste your money cause they want pay the bill for fixing your auto. All the money I paid in every month for years. Thank you carshield...
VERY SAD
I really wish I hadn't chosen carshield now, but the customer is always Wright, CARSHIELD DON'T THINK SO
Date of experience: February 5, 2024
Carshield recommended Meineke CarCenter to
Diagnose and repair my vehicle. I admit completion of diagnose and repairs was done in 7days which was awesome. But the attitude of mechanic pushing a new car battery new tires,and trying to convince me to open a credit-line with Meineke was uncalled for. Not to mention the oil filth that was left in my vehicle door handles.
Carshield pays for parts and labor,but Meineke mechanic charges taxes on parts that Carshield has already paid for. Shady
I've searched reviews and trust the many families that give Carshield a 5star rating. And I'm not disappointed.
Date of experience: February 1, 2024
My overall experience working with the representatives has been great. Each time I've had a question or had to contact them, they provided me the help I needed.
Seeing their ads on TV and reading the ads that they mailed out helped me to choose Car Shield. Their price fitted my budget.
Date of experience: March 4, 2024
I had a problem with the ac. I brought the car to an authorized repair shop. They tried to fix it once. Two weeks later I had the same problem. I was told I had to use the same repair shop so I did. After another 3 weeks the problem came back again. Instead of having it repaired a 3rd time I traded the car in for a newer one that is still under mfg warranty.
Advertising
Date of experience: December 4, 2023
Awesome customer service I was not in a position to purchase another vehicle thank God for Car Shield called to submit my claim and the rental service was initiated by the Car Shield Family and taken care of in a matter of days! Smooth process...
Excellent
Outstanding Customer Service
Date of experience: February 11, 2024
When calling service was not accepted. One laughed at what I was trying to find out why they didn't get organized on my service call. I still haven't heard from y'all to know if the work will be done
Very negative and disappointed
The commercial was always good to be interested and help for the customers. Which was not not what I received. Very very disappointed with the service
Date of experience: March 4, 2024
When I called CarShield I didn't have to wait a long period of time. The customer service person was very professional. I explained my problem with my 2021 Frontier Nissan truck, and she got me the help I needed with starting my truck by sending a Tow Truck service within 30 minutes.
I like the service CarShield provides too their customers.
Date of experience: August 22, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!