CarShield

When I called CarShield I didn't have to wait a long period of time. The customer service person was very professional. I explained my problem with my 2021 Frontier Nissan truck, and she got me the help I needed with starting my truck by sending a Tow Truck service within 30 minutes.

Really pleased with the service fast and easy will recommend Carshield to other people and my friends no hassles at the place I took my truck to to get it serviced, and no paperwork that I had to fill out

3 weeks after dropping off my car my mechanic says he's still received no parts. No one told me a thing. They're also willing to pay less than half the labor and won't pay for a safety issue.

Well the claims I had there is always something so nothing ends up being paid mainly. Not sure what we buy this insurance for sometimes and that's why I don't have it anymore too many little loop holes and that is not fair for customers be straight up and not paint a great picture and then you get the run around. Same with the appliance insurance that I got through carshield which was homeshield then changed to homesafe but when you put in a claim it is Armis, what the world all these different names that sounds already fishy and if they don't do my claim this time I will take a attorney and go after them. Tired of paying to these places and then if you get the policy they don't tell you anything about age of appliances and then you don't get the paperwork in the mail after you pay month then something happens and the claim be denied either carshield / homeshield with some excuse ridiculous in my eyes!

Reps find all kinds of excuses, stuff that is suppose to go into the system ends up not entered then you call back have to say the same thing over and over. Need better employees or a better system either way it is annoying most times. The only thing all of them are good at is to change your credit card in the system so the payment loyally keeps coming makes me sick to my stomach.

Currently, I have two active policies with CarShield for different vehicles which were taken out approximately five years. Recently (last two years) I began having issues, I reached out to confirm my policy coverage. After American Auto Shield confirmed I have convertible top coverage for the motor, they instructed me to have the dealership call for an authorization after the diagnosis. This is when the communication failed and the authorization was denied as not covered on my plan. American Auto Shield denied in error and ultimately it took almost two years to get a partial reimbursement. I was told by a supervisor to call the company who sold me the coverage because American Auto Shield has denied it and they will not change that decision regardless of who I speak with.
Often my experience is negative, rude customer service and transfers to departments that have no one available. A separate incident: Roadside misquoted my towing coverage because they confused the two policies and will only reimbursed a smaller amount of the paid receipt.
I have expressed concerns about service or lack of service, long list of repair shops that do not work on Mercedes, out of pocket expenses for covered parts grossly exceeding my deductible and unresolved claims for covered repairs.
The current CarShield commercials and CarShield sales are not deductible only for covered parts I has not been my personal experience. My out of pocket for covered parts have far exceeded my deductible.

I was scammed & had to get a new card. By the time I would receive my new card, the billing date went by. They were very understanding & waited for my call with my new card #. No overdue payments. Thank you carshield!

Very understanding & helpful. Reps are friendly & listen to your problem. They take care of every question & handle your questions very promptly. Very good service!!!

I was called when I was waiting to truck fixed and car shield represenative told me what you were going to pay. Awesome service. Just hoping next experience will be the same. Thanks

Approval given for repairs and then won't pay for the repairs. Won't pay for the rent car after approval. Weeks of a run-a-round, then told the check was on the way, GUESS WHAT no check and the stall starts all over again

Lies and more lies

I would like to be inform by e-mail that my payment was made. I asked for it last month and received it. I think that when you make a payment you should send automatically to e-mails every momth. You take our money send and e-mail. We shouldn't have to beg for our receipt every month. You should have my e-mail on file.

Look at previous box.

While on a trip to San Diego my cars engine went haywire, I limped it to the shop and the mechanic diagnosed the problem. We contacted Carshield and sent the estimate and from there on everything went as planned and Car Shield took care of everything.

This was my second claim. First claim was on my windshield wiper motor. The second claim was for my transmission. They paid for my car rental as well as having my transmission REBUILT. I had to pay $73.00 for labor. I believe Car Shield should pay for ALL of the labor charges. However, I do APPRECIATE Car Shield!

My 2001 Silverado's Alison transmission went out. It took over 7 weeks for Car Shield to locate a transmission (located one at a junkyard) took over a week to get it delivered. There was no idea what condition the transmission was in. There was one of the filters that Car Shield would not cover. The adjuster said it was a normal maintenance filter that was the owner's responsibility. I WAS NOT THE OWNER at this time. The automatic transmission selector was also not operational with the "new" transmission. Again, owner responsibility.

Read your contract, read your contract. PERIOD. I didn't even get a rental car to save Car Shield money. Total lack of customer service.

My car was getting hard to startup when i needed to drive it, so i thought i needed a tune-up. So i took down to the machanic, and i knew i had to come out of my pocket to pay for this.So the machanic check it out came and told me i had a Cam Shaft Sensor that played out, this is more than a tune-up i thought, to have this Sensor fix cost $600.00 after my $100.00 deductable... They called Car Shield and it was fixed, no problem, Thank You Car Shield...

Excellent Service

I was Supposed to call them at 7 AM this particular morning.They woke me up and called me now.How great is that? I got great customer service and they were concerned 💯

Awesome customer service

When I called car shield and told him what was going on and told him I had to cut car towed to my mechanic then my mechanic told me the motor was no good it blew and car shield was the best because they put up five grand and that helped me out a lot I appreciate it car shield you are the best

The customer service with car shield is great again thank you car shield

Hear lots of complaints/just make sure b4 u sign up for car shield you have all records of maintenance & u don't have a existing problem that adjuster are very knowledgeable at what they do my parts they order weren't no used parts OME same as dealership parts my part arrived in 3 days after I made claim 2k dollars they approved me for another 4.500$ in work may be lil more if I'm off but I only pay outta pocket 1800$ for hoses and things that aren't covered it's no scam at all I have a 2014 s 550 they sent me text constantly up dating u on what's going on took 3/4 days to get approved all msg were via text

Very poor service. They told me they will fix the car. The next day they said they are takung me off the contract. Because of the miles. Very unfair. I guess the price was to much. I have been with carshield a year. This is really sad. I will be filing a complaint

Not good

I called CS and the woman told me to get my car repaired and call the 800# that she gave me. I had my car windows repaired, paid the mechanic, and called the 800#, and was told that they had NOTHING giving me permission to get the work done. The work needed to be done regardless of who paid, your company or me, but I lost money by paying the monthly payments.

I WAS TOLD THAT I WAS NOT GIVEN PERMISSION TO GET THE REPAIRS DONE.

I had Carshield over a year they are quick to say they will help when your car break down but they don't stand behind their word. They Have Vivca Fox and Ice T promoting Carshield they are full of $#*!!. My daughter needed a motor but they were quick to say it wasn't covered so why in the Hell had I been paying this coverage that they wouldn't cover. I would advise everybody to stay away from this company because they want pay for the big problems barley pay for the small ones. They are always looking for a way out not to pay. I believe I'm going to turn them over the better business bureau. Don't do it don't go with Carshield they want pay. After they didn't pay I dropped their $#*! like a bad habit.

I have tried several times to get my repairs done by Car Shield. Sometimes the repair is not covered and sometimes you want me to use your parts which delays the repair with no rental car.

I have tried several times to get my repairs done by Car Shield. Sometimes the repair is not covered and sometimes you want me to use your parts which delays the repair with no rental car.

I have not had the opportunity to use this service yet! Hope it will be a long time. It's still satisfying knowing it's there if ever need it!
Anna Stockton

Carshield doesn't stand by the contract warranty. I had to go back an forth eith them to finally agree to pay for the part that my car needed to be repaired. Then they didn't want to pay for programming the part that my car needed. I was already frustrated about my car needing to be repaired then Carshield added to my frustration. I wouldn't recommend Carshield to anyone.

When talked to them about towing my vehicle everything went well but when it was time to cover the part that my car needed they didn't want to pay for the part. I had to talk to several customer service representatives and some of them were very rude and disrespectful. I pay for Platinum coverage but received harsh and disrespectful customer service. Shameful how they treat consumers.

I purchased a new car and had no need for my current CarShield policy. The customer service representative was very accommodating in helping me to cancel my policy with no problems.