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CarShield has a rating of 4.2 stars from 3,774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
Transmission went. Car shield paid 98% of the total cost of $6435.00 I pay $293.87 with my $100.00 deductible. Can't say enough about how good the service was.
100% trust in Car Shield
I had it before “ Ice T “ was promoted the company. Hes right. Great company
Date of experience: February 9, 2024
After checking " shieldrepairnetwork.com " to find facilities close to me that accept CarShield, and found that there were no Chevrolet Dealers close to me that accept the plan. I called the dealer that I had planned to have the car (a Corvette) taken for repair, and they said they didn't accept CarShield because they had several bad experiences with getting paid for their work and delays in getting approval to make repairs. The dealer that sold me the car said they would honor the warranty since they sold the car to me, but they haven't had good luck working with CarShield.
After paying $159 a month for several months, I feel that maybe I made a mistake going with CarShield.
They gave me an online site to check repair shops accept CarShield, and there weren’t any Chevrolet dealers near me listed.
Not a very extensive list of shops that work with CarShield. I’m not feeling good about my choice.
I thought that it would cover any repairs on the car and be honored at any repair facility.
CarShield is a known name.
Date of experience: March 5, 2024
My Ford car was taken in for air-conditioner repairs. I contacted the Kwik Kar of Cedar Hill, TX and I was updated on what was going on with my car in regard to the parts and labor services by the car advisor. I was informed about my deductible with my Car Shield policy. To conclude, I was told of the final cost of the car repairs with Car Shield and my balance cost. I was pleased with the customer service, repairs and final costs on my car.
I am a Car Shield customer that has a policy with them.
Date of experience: November 30, 2023
When I went for smog Ck in California for my car registration I was told my engine lights were on. Then I was told I needed a Diagnostic Ck to determine cause of engine lights with cost of $177. I have Car Shield I stated so I called Car Shield, shared my delema & was referred to a mechanic who agreed to work with Car Shied. Car Shield's representative's last statement was "be sure the mechanic has your contract # & the phone # for Car Shields Claims. Service was performed, minor reset was performed, merchant called claims office & claim was denied! If my car needed involved repairs the claim would have been paid? Could not get smogged without issue being resolved……issue resolved…….claim not paid after being referred to the merchant. So sorry I ever reached out to Car Shield & 1st time merchant experience speaks badly for Car Shield. Also when I asked to speak to Claims supervisor he declined…….very, very poor customer service as well
See above
Manager declined my call
To protect my older sports car…….oh well
Date of experience: November 6, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
I took my car to the dealership bill kay ford they look my car over for thing i took it in for and they told me what they found other wrong thing with my car which was nothing to do with what i took it in for i took it in for hub bearing replacement left and right side they told me i need a water pump vale cover gasket rad hose and they want to charge 4000.00 dollars i told them no just fix the wheel bearing and water pump and flush rad and replace hose i dont have the money car shield on paid about 1164.00 and i paid about 1361.00 the part was 1500.00 and 875.00 for labor i could have took it to a alley mech.a it would been cheaper the dealer is over price it and no renter car for me for 4days so that why i cancel.with car shield. This is a lot of BULL.
Date of experience: August 11, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Car Shield provides necessary coverage most can afford to help with costly repair bills. I have been pleased with CS assistance throughout the years of my cars.
Very good
Commercials
Date of experience: January 12, 2024
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I bought a second vehicle a few months ago. I recently sold the second vehicle, therefore canceling my policy on the second vehicle.
I have had CarShield on my first vehicle since last year and plan to keep it on that vehicle.
I chose CarShield because a good friend highly recommended it.
Date of experience: November 7, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Couldn't find the charge on my CC bill for Car Shield so I called to make sure I was still covered. The automated answering service was simple to navigate and the customer service representative was more than helpful.
Answered all my questions, rectified my issues, was extremely kind.
My car was out of warrantee and my friend with the same car had a transmission blow out and it cost her a fortune. I didn't want that to happen to me so I signed up. That was several years ago.
Date of experience: December 22, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
My first experience with Car Shield was FANTASTIC!
The Car Shield administrator took over after my first call and stayed on my
Fuel pump problem until it was fixed. I had to be towed, Car Shield was on it!
While fixing my fuel pump issue, a rear differential leak was also discovered.
Car Shield was on it and had it repaired also! I am recommending to all of my family!
They saved me $1000. If you don't have Car Shield, GET IT QUICK!
TV ads and bad experience with prior vehicle.
Date of experience: February 2, 2024
Agent was very helpful on explaining all types of coverage services they provide for my vehicle. The walk me the setup process and I didn't feel pressure to purchase.
To be protected if any serious issues arises with my vehicle.
Date of experience: January 4, 2024
Great veterans program and long time customer value treatment.
Always professional, courteous, kind and respectful of retired fix income to provide a workable payment plan.
Surprised service only covered 50%
Piece of mind
Date of experience: January 5, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I've already did this review once but I'll do it again. When I called they were very concerned about my situation and willingness to help me with my problem.
I did research and they were the best for service and price.
Date of experience: January 4, 2024
Returning from my trip and my car became disable. Transmission. Soon as I called they got the ball rolling. Tow to shop designated and rental to follow.
Very helpful and concerning of your issue.
There promise of break down service concerning powertrain. Engine, A/C, and transmission.
Date of experience: April 1, 2024
Recently the hydraulic line in my car cracked and needed to be replaced. Since the hydraulic system is pressurized, the repair was more involved than the.8 hours that CarShield approved. You can't just replace the line. You need to depressurize the system, remove the old line replace the new line, and repressurize the system. This takes approx 4 hours. We tried to explain the process but the car shield support person wasn't knowledgeable about engine repairs and only knew what a book stated.
Date of experience: February 1, 2024
From my call requesting service to the repair facility contacting me about the settlement, I was kept in the loop. He Car Shield was very customer oriented, courteous and knowledgeable.
N/A
Date of experience: March 4, 2024
My experience was not good. My car was not cover under the repair need. There's was 2 times need repair and on the 2nd time I were told that my brakes was cover but when time came I was told that wasn't cover by car shield.
Service was great she's trying very hard to get me stay with car shield. Car shield will be having new Service coming up in a few months. But I told her thanks her but I don't needs your services anymore. Make payments nothing not cover I was paying out money for NOTHING.
Watching your commercial seem like that your company give good service. But car shield don't there's are so many people are not happy with your services.
Date of experience: August 17, 2023
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Called with an issue that needed to be addressed. Was treated with utmost respect and problem was solved. I love car shield especially because of their customer service representatives.
Date of experience: January 1, 2024
Long story short one of your rep put in mileage that I NEVER stated so when I called back with the correct mileage assuming everything was ok according to another agent only to get a call saying my contract was voided … how UNPROFESSIONAL and RUDE!
I was seeing ads on TV with Ice Tea
Date of experience: December 1, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Courteous pleasant and respectful good customer service all my questions and concerns were answered in an appropriate and professional manner I have no complaints just thanks 👍
I needed a reliable and dependable warranty.
Date of experience: January 22, 2024
First time using it, rep was very helpful in explaining process. Dealer ordered parts and repair done very quick. Definitely recommend policy if your car is off warranty. Thank you Car Shield!
Date of experience: October 30, 2023
We're happy to hear this. Let us know if you need anything else.
Talked to two young ladies, and both were outstanding in all aspects of my reason for calling. I spoke English, which, is a plus nowadays. Both should get a pay raise.
How many ways can I say, I was and am as happy with this contact as possible?
Was told it was the best.
Date of experience: October 28, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I have been a auto mechanic for 40 years car shield is terrible but not as bad as American Family Fraud Insurance company. Never do anything with either one of those companies tell your friends and family's
Tip for consumers:
Ask your auto mechanic before buying the plan
Date of experience: November 22, 2022
The coverage can be pricey but when it came time to cover some fairly extensive claims, they did so without issue. The process went very smoothly. Thank you for your services.
It was satisfactory.
Good ratings
Date of experience: August 8, 2023
Why buy something when they are spending billions on advertising. Rapper/ television celebrity ice t. Stands there acting like he's concerned as he really owns any car he wishes. I'm not donating my money to ice t a multi billionaire.
Date of experience: January 7, 2022
I have paid for car shield quite awhile now and when I needed a new thermostat, it was the only item not covered. Big O contacted them before working on my car.
I thought I could trust them.
Date of experience: August 16, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We're happy to hear this. Let us know if you need anything else.