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CarShield has a rating of 4.2 stars from 3,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
The agent I spoke with was very kind and helpful. I needed to make sure my monthly premiums would still go through after I had my debit card compromised.
I am a widow and I needed to know I could get help with car issues if I need them.
Date of experience: January 13, 2024
I have had several things replaced by Carshield. My AC compressor went out and it was covered. My fuel pump messed up, covered! These plans are absolutely worth every penny!
I have an older car that had barely no miles on it. (Less than 100,000) everyone knows when you hit 100,000 miles everything breaks. Car shield covers our car there for we don't have to worry about it something happens if it is going to break us getting it fixed.
Date of experience: January 1, 2024
So far, I haven't had a need to use the car shield. So, it would hard to judge it at this time.All the contacts that I have made have been satisfactory.
Date of experience: April 1, 2024
Change in Credit Card Billing. As it turned out I only had 2 more payments, and Customer Support person pointed out that she could give me a discount if I paid both now. Saved me a ton.
Reccomendation from friend.
Date of experience: October 27, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Not much I can say about car Shield except they are absolutely awesome I needed a transmission one was provided I needed a whole new engine one was provided all through car Shield with a minimum expense of labor cost I am completely satisfied with car Shield
Very kind took time to answer all of my questions and put all of my worries to bed
As they say word of mouth is the best advertisement money cannot buy a friend told me about carshield
Date of experience: April 1, 2024
Not saying that car shield isn't a legit company you just need to know what you're buying.
There are little clauses that are not clear or explained when purchasing a plan.
I choose car shield because i thought it was a safe and reasonable,fair
Date of experience: March 1, 2024
This is the worst service I've ever had in my life they promise to pay for it things that are covered in the warranty and they do not deliver on any promises they send the same adjuster out and then they lie and say they help you pay for car towing car rental I haven't received anything back I would not recommend the service to anyone if I can give them a zero star I would
Date of experience: April 11, 2023
I was told by many repair shops they do not deal with car shield. I'm better off paying out off pocket. I tried to get a refund from car shield just for the current month and they refuse.
Products used:
My own money
Date of experience: February 9, 2023
Had my first interaction with customer service today. She was extremely professional and dealt with my issue in a timely fashion. It was a pleasure that doesn't happen often these days.
Date of experience: February 29, 2024
I spoke to your Rep who was very patient, helpful and knowledgeable. She answered all my questions and I was very satisfied.
After getting a quote and service ticket for my car to be serviced, I didn’t have the deductible, I was told Car Shield can hold that ticket until I need it.
I saw the advertisement on TV plus my son used Cat Shield many years ago. He was satisfied also.
Date of experience: June 2, 2024
I have no regrets! The Rep was kind and helpful. I had no problem changing my address. The Rep was knowledgeable..
To change my home address.
I saw their ads on tv and trust the actors in their honesty.
Date of experience: November 5, 2023
I've used Car Shield twice and both times no questions asked.
In fact the mechanic who worked on my trucked the second the time, stated "You have a great insurance plan!"
My coverage expired and I watch several commercials on TV about Car Shield!
Date of experience: November 21, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Title pretty much covers my experience. Car Shield wasn't there when needed. It is highly unlikely I will ever receive a portion of the premiums paid over the years.
Didn't help. Just said sorry!
Hyper promotion and warranties expiration.
Date of experience: October 21, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
They get a bad reputation for not paying once you are a member. But i can attest that they covered almost $6k worth of repairs to my BMW with almost no question. Handled right thru the repair shop.
To get my aging car covered in case of needed repairs.
Date of experience: November 20, 2023
Phone service agents were not helpful. Repair partially paid for with no explanation that made sense. This was one of the worse experiences I have ever had and I have been owning cars since 1983z
The agent was hard to understand. English was hit his first language. The tow company took so long to reach my house I used AAA.
Many repair shops would not accept car shield and when I found one they performed the repair. Car shield paid $280 and I paid $750.
Price and I was under the impression that the coverage would be fairly comprehensive
Date of experience: August 14, 2023
Great job getting my car fixed. Hassle free and the shop did all the work regarding contacting CarShield. They also answer right away should you have any questions
Date of experience: August 10, 2023
We're happy to hear this. Let us know if you need anything else.
After being with CAR SHIELD a short time, I have discovered a GEM. The 2 times I've needed help, due to failing parts, I was taken care of with respect and assistance in a timely manner. I feel safe driving, knowing I have my booklet in the car at all times. Thank you Car Shield.
Simply calling to get advice on my car issue, was handled in the most professional and timely way. I'm so glad I have this much coverage.
I've seen the Ads on TV and it started me wondering. What they were saying, makes sense, so I up and got it. I'm 75 and glad I made that choice.
Date of experience: November 16, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Sold our car and car shield refunded prorated portion of contract without a delay. When need arises again we will certainly contact Car Shield.
Thank you.
Easy and professional. Thank you!
Referred by relative.
Date of experience: April 5, 2024
Not good I'm canceling my car shield account. They lie about everything! And told the mechanic to use old parts, and basically give me a rig job. So not satisfied!
Date of experience: November 8, 2023
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
It's nice to know your covered for a lot of major issues. Not having to worry about how you're going to pay the service is terrific! I am satisfied with CarShield.
I chose CarShield for peace of mind..
Date of experience: August 11, 2023
I was very appreciative of this program Car Shield. They assist financially with further breakdowns of your vehicle. I would have paid more out-of-pocket expenses if I didn't have help from them.
I called Car Shield to inquire about the type of vehicle coverages were available.
At the time, my 4Runner was getting close to 20 years old. I knew there was a possibility of breakdown as my vehicle was getting up in age.
Date of experience: February 8, 2024
I've had two major problems with my car and car shield has been a lifesaver for covering all of these major issues and it's saved me close to 6'000.00 in mechanical fixtures and parts and labor
Excellent service experience
It keeps me secured in out of pocket expenses
Date of experience: February 4, 2024
Car Shield is the cushion that surrounds my used car and lets me know that any unforseen problem will be taken care of both quickly and with noticeable savings.
My car's warranty had long expired, and I needed security in the event of a breakdown.
Date of experience: November 12, 2023
Drove car for repair,dignostic was something wrong with the turbo charge,car shield approved it and they paid for I am very glad to know that carshield is reliable
I was skeptical first,now I feel more comfortable that what they promise they deliver it
Date of experience: March 6, 2024
Had my truck seated at the shop for 2 weeks because they were making 1000 excuses not pay for the repair
The shop sent them everything they asked for and each time they kept asking for more info
Shop sent them pictures and details of what needed to be replaced
They ended up asking for a picture that was required to take whole bed off to get it
This was gonna cost more than the repair itself
Ended up paying for the repair my self just so i could get my truck back
Stay away from them
Date of experience: December 22, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
I appreciated the service I received from Car Shield (American Auto Shield). I had to pay a little extra than the deductible and the length of time was a little long, but everything else was GREAT! Thank you So Much Car Shield for you professionalism in taking care and replacing my transmission.
To cover costs that I would had to pay for myself if I did not have the Car Shield Warranty. My water pump (approximately $3,200) and now my transmission (approximately $4.400). Again, Thank you, Car Shield.
Date of experience: March 4, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We appreciate your support. If you have any questions don't hesitate to give us a call!