CarShield

Called for info only not service. I thought I had to give up Car Shield on my 2006 Lincoln when it was 20 years old! Found out from Customer Service it's the miles not the years! Wow!

When I originally called I was given quotes for my 2 cars, I went ahead and signed up for one and needed to decide if we were going to keep the second one or not ( I was told that I could call back within a couple of weeks to accept the offer) When I called back to accept the offer, The price hat increased by $45 a month after your representatives came up with all kind of excuses ( non of which made any sense) NOT HAPPY

I've been wanting to give it a try, and I'm so glad I did. The young man I talk to was very professional and he gave me a lo0cked rate something that I could afford. I so appreciate Car Shield.

The first person I spoke with didn't have all the information correct with what Car Shield covers.
The second person I spoke with was more knowledgeable and put me more at ease.

My car is a 2018 - Not "old", but certainly not "new".
It has 41,000 miles on it, because I don't drive much. Ice T kept drilling in my head to get Car Shield, and I love him... so I joined.

I was enrolled for 6 months. Something wacky happened to my car. Coolant started leaking from my car, but not on to the ground (where I could have detected a problem). It leaked into the engine. My car overheated on me, twice; Dashboard lights were flashing RED and the font was yelling at me to shut the car off.

I towed it to the local dealership. They did a two-day diagnostic on it. Turned out; I needed a whole new engine!

At 41,000 miles... I needed a new Engine?!? WHAT?!?

Car Shield picked up the bill. Total cost was just shy of $6,000.

I have recommended Car Shield to *SO* many people, ever since this incident. Friends, Family, Neighbors, Strangers... You name it! If I see a random person with their hood up and a puzzled look on their face, I recommend Car Shield.

I could not be more grateful for this Insurance. I will be a life-long customer of Car Shield.

There were a lot of transfers from one department to the next, I will say that. And because of that, I did need to repeat myself and why I was calling over and over. However, once I got to the right agent, my questions were answered quickly and easily and the conversation was smooth like butter

I Acknowledge That I Didn't Follow The Terms Of My Car Shield Contract, But I Fully Explained The Extenuating Circumstances Behind Why I Didn't Start My Claim Until 1 Hour After The Break Work On My Car Began. As A Long Time Car Shield Diamond Customer, Would It Have Hurt, If I Was At Least Reimbursed For The Caliper Work Done On My 2017 Ford Fusion?

Messages that I received during the time I dealt with Car Shield I don't think their payments made it to Barclay's I called a couple of time to them and two other car dealers. They claimed they had not missed a payment. But I had a FINAL NOTICE two times when I personally paid the money for the payment. There were several salesman around but none seemed too enthusiastic to sell the car but I never talked to any but one and got a bigger storm..

Poor

.Very courteous and seemingly knowledgable service.
However, the requested copy of the original contract has not been received.

What is the delay in sending it to me?.

They are a scam! You do not get what they advertise. They take your money then refuse to fix your car, or only pay a small part of it, but mostly don't pay for it. They advertise a rental car, forget that! And that is after your car sits in the shop 2 weeks with them not even calling the repair place! Stay away!

Don't but the warranty from this place. They need to be sued for false advertisement. They WONT fix your car and they will leave your with the bill... I will be going and calling the Better Business Bureau to complaint about this company we all together need to file a class action lawsuit against these people and put them out of business they are a scam

Customer service listen then took a few seconds I think to make sure I was through (lol) and that they understood my questions and concerns before they answer.

Nothing negative to report. I sold my car and no longer need coverage. Called customer service and they were able to help without making me jump through hoops. Took 5 minutes and they were courteous.

I only utilized the roadside assistance from my contract. Representatives were always helpful in expediting service providers and following up to make sure that my needs were met.

This is the worst of the worst companies out there. Please save yourself money time and headache stay away from CarShield. They are a fraud I am surprised they have not been investigated. With a so called gold plan i ended up paying more money because I had CarShield. If you still have them cancel it immediately warn your family members coworkers neighbors stay away from this fraudulent company

My problem was taken care of once I paid for the diagnostic fee of less than $200 I was told by a car shield agent that I would get reimbursed for it come to find out I was misled so I am out of less than $200. Your agents need to know what will be reimbursed and what will not I live in Virginia the car was serviced in North Carolina that $200 was for my travel expenses

I was not too satisfied with your customer service. I paid almost a $200 diagnostic fee, but cannot get reimbursed for it.

I have been told for two months that a refund would be a mailed to me. I received an email two weeks ago stating that it was not delivered and I needed to update my address and I did immediately. NOTHING HAS HAPPENED UT I still get surveys to ask if I am satisfied.

Promises and no results

Every one I talk to was knowledgeable and professional. The process was simple, paperwork in order and my can was serviced in a timely manner…Thank you car shield.

My problem with my car was taken care of from start to finish, which seemed to be handled so smoothly and easily by Carshield that I couldn't have been more satisfied with the entire experience.

Somewhat satisfied since the first claim was denied even though the time and mileage had surpassed the needed per contract. They said it was an existing problem!

Called three times to get my bill straightened out then I get letter saying you're going to cancel me if I don't make payments there's nobody believe me or listen to what I had to say but I'm on a set income I don't get paid weekly I get paid monthly hopefully after three times I got it straightened out finally but I'll find out come next bill

I took my 2004 jeep wrangler to my mechanic, because the check engine light was on, i was told that i needed an oxygen sensor for my jeep. And even though my mechanic called car sheild to see if i was covered and car shield said yes, so i went ahead and paid my mechanic in cash and was told thhat car shield would reinburse me for the cost of the oxygen senosor, but car shield told me that i would have to send the bill to another place and then wait for my money. Why is it that i would have to go through all this just to get my money, when the part was covered and already paid for

i was told to send a copy of the reciept to this other place and then wait for my refund , i don`t have a fax machine and would have to pay some place to fax the bill, why couldn`t car shield jut send me my refund after the mechanic was told that the oxygen sensor was covered . i`m only asking for my money that i already paid for the part

Worst customer service had a problem we agreed on a price they lowered my payment then dubbed billed me then I cancelled and won't refund my 2 payments

My vehicle has been at the repair shop for almost 3 weeks awaiting an authorization to begin the repairs and be reimbursed for the rental that I need.

They was only able to answer general questions since I’ve been waiting a decision from the underwriter.

Never really had to use it.I heard it was the best thing going. They made sure your car was repaired appropriately by good people.