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CarShield has a rating of 4.2 stars from 3,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
I have never experienced sure rudeness before in my adult life the with not Car Shield but the company that they are affiliated with. I changed to Endurance.
They were pretty nice but it was the other company that didn’t want to help
I had heard good and bad but after what I went through with them never again.
Date of experience: August 17, 2023
MY VERY FIRST CLAIM REGARDING ENGINE FAILURE WAS DENIED WITHOUT EVEN VISITING THE DEALESHIP THAT I PAID TO TEAR DOWN THE ENGINE FOR YOUR ADJUSTER TO VIEW. I WAS TOLD AN ADJUSTER WOULD VISIT WHICH DID NOT HAPPEN. I AGREED TO PURCHASE THIS WARRANTY AFTER SEVERAL CALLS FROM YOUR COMPANY AND NOW REGRET DOING SO.
I HAVE NOTHING POSITIVE TO ADD
I WANTED AN EXTENDED WARRANTY ON A USED CAR WE OWN FOR PIECE OF MIND, I SHOULD HAVE DONE MORE CONSUMER RESEARCH ON THE COMPANY ITSELF. THE FACT THAT THEY DID NOT EVEN SEND AN ADJUSTER TO THE DEALERSHIP TO SEE THE CAR SUMS UP EVERYTHING.
Date of experience: November 1, 2023
I agreed to purchase the auto protection with this company. The person named Dominic walked me thru the process. I gave him my Credit card info to place it in force. He explained that if I wanted to cancel within 60 days of the the date approved, I would receive a full 100% of the initial premium. I called back the very next day and cancelled the program. Looking at my Credit card activity, the funds that was agreed to was already posted. The following day, my credit card had another monthly sum equal to the original agreed upon taken from my card. I called them and was told that it would be taken care of. After the weekend on the following Monday, another withdrawal took place. I called Car Shield and spoke with a guy who tried to convince me that the -$119.39 was the return of my funds. I had to explain that a - sign means subtraction! However, a + means an addition. My credit card company is now contacting me and told me that there was only one time that I authorized a withdrawal! All other request, were not authorized. The credit card company notified them of these request's that were not authorized by me.
Little to none! He didn't know the difference between a - minus sign and a + add sign.
Date of experience: December 1, 2023
They covered the repair minus my deductible and that was great but don't have a problem to far from home or the towing cost will kill you. I called a friend to trailer my Jeep home.
Because all makes and models break down and for peace of mind.
Date of experience: November 7, 2023
My truck has been in shop over 2 months, endless bait and switch with representative. I have called over 29 times and so has shop.The rear-end went out on my truck. Do not use this company.
Tip for consumers:
Run from this company
Products used:
Haven't yet
Date of experience: April 27, 2023
This dealer doesn't like using Car Shield. They did the repair but said Car Shield would not pay for it because there was a pre-condition. I ended up paying for it myself.
My car is 12 years old and I expect things will go wrong eventually and didn't want the expense to be mine.
Date of experience: December 9, 2023
My vehicle is currently being worked on at Coleman Taylor Memphis I am satisfied that it will be done to the best of their ability and car shield has made that possible
Date of experience: April 4, 2024
First time with car Shield and I'm totally disappointed with no coverage in repair for my vehicle when I was told from the beginning that it would be.
Because I thought I could trust coverage for my vehicle.
Date of experience: January 5, 2024
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
When I join carshield The clerk put the wrong Vin number on the documents that they sent me I call on the 14th last month. They were supposed to send me a new ID card with the correct number is been three weeks I have not received the information.
That clerk was very polite and courteous. The only thing recorded wrong Vin number, which is not acceptable.
The first time I was a customer for the first time I had to drop my warranty because I couldn’t drive now that I am well again I join CEL for the second time. Thank you.
Date of experience: December 1, 2023
I doubt it Car Shield because I heard a lot of negative reviews and a lot of companies didn't wanna use Car Shield but it left me with a positive feedback because when I needed a warranty for my vehicle, everybody else charge outrageous prices, and wasn't reasonable the cover that I needed. I signed up for Car Shield And it helped me when I really needed it and I definitely didn't have the funds for it only a small amount so I think Car Shield for helping people like me to keep my car on the road and to all the other people who accepted Car Shield. Now I can do the things I need to do without worrying about my car breaking down. Because I know that Car Shield has my back. I know it sounds very cheesy, but is the truth, and the staff who answers the phones they are excellent as well.
I need coverage as soon as possible and I just gave Car the chance and they haven’t let me down yet.
Date of experience: March 7, 2024
I know for sure that other garage is not going to work in our favor at all as contract holders with CarShield so with that said I'm going go cancel my contract the only way it's going to work for y'all is that y'all is to have your own Garage for contract holder only.
She explained everything in detail but with that said
It is not y’all fault it the Garages that want take y’all parts so that they can mark up their prices so to eliminate that y’all are going to have to have your own place for us to have our Cars fixed.
Because I thought that y’all had everything in order
With were we had to go to get our car fixed and y’all don’t we still have to come out of our pocket and pay for the problem so I’m not going to pay for this insurance and have to pay for my repairs.
Date of experience: January 1, 2024
Brought my car to be inspected (so I could tag my car). Needed a tirod. I showed him my CarShield card, He said "not worth the paper it was written on". They REFUSED to take the card. "Have had cars left on my lot for 3-4 days, before they paid". I called Customer Service. She was very helpful, but couldn't do anything. She suggested I send in the invoice and "maybe they will give you something back on it." I went online to get a webaddress. No luck. I DID get a response saying,"UNDER NO CIRCUMSTANCE would we pay an invoice after the fact." I just did what their CUSTOMER Service rep suggested.
She was very nice and I thought made a great suggestion. She gave me a couple of different shops who she”believed “could have taken care of the repair. She is also the person who suggested I try to send in my invoice for reimbursement or even a partial reimbursement. All I got was junk!
My car is 12 years old. Wanted to be safe on the road.
Date of experience: February 4, 2024
The experience from the office person and the adjuster was great. I can't describe how they made everything smooth from the start to the end of a job well done.
Great
I choose them because of the many parts are cover on there warranty for the vehicle. And mostly the cost my factory warranty can’t touch the warranty Car Shield have.
Date of experience: March 6, 2024
I called to see what was needed if we needed CarShield, the rep on the phone was very helpful and gave us information we would need if a claim had to be made, since our car was not running right, it turned out to be very minor and did not need to use Car Shield.
We choose Car Shield from seeing the adds on TV. I Know that this is an company we can rely on.
Date of experience: December 1, 2023
To be honest, I have been paying for years, but yet to use this service. But some of the people I referred has have problems. They can't seem to get Car Shield to pay for their repair costs 😔
Date of experience: February 9, 2024
I received an email that my Car Shield had expired, when I called to check on it the representative was very helpful. All my payments had been made and my account was in good standing.
I purchased a used vehicle and needed a warranty, Car Shield was able to assist me and my husband already coverage with your company.
Date of experience: November 16, 2023
Terrible. One person at Carshield got a years worth of records and ghen wanted more. Could not understand why we took out a policy before our manufacture warranty ended
Customer service is like ghree monkies. No see. No help
Have another car that is covered
Date of experience: February 1, 2024
I was told by several friends NOT to purchase a contract with Car Shield because they would look for any minute detail to use as a reason to deny a claim if I ever needed to make one. I told my friends that I believed Car Shield to be a reputable and fair company based on their advertising. As it turns out, I did have to file a claim for my transmission to be either repaired or replaced. Car Shield denied my claim stating the reason for denial was a pre-existing condition according to the vehicle codes at mileage of 16,833. This is physically impossible as the transmission currently in my 2019 Chevrolet traverse was not in my vehicle at that mileage. The transmission had been replaced by the Chevrolet Dealership in 2021 at approximately 70,000 miles under warranty. I have given notice of my desire to go to Arbitration in the State of Arizona where I live. Car Shield has paid for towing to the repair shop ($125.00), paid for labor to dismantle and diagnose the cause of the problem (approx. $2,000), and will now have to pay for legal representation to appear in Arizona ($undetermined$), and after I present proof of no pre-existing condition will most likely have to replace the transmission anyway. They would have saved a large amount of money if they had just performed as my contract with them stated and repaired the transmission…and they would have produced and maintained a very satisfied customer who would have been a very vocal voice in the community in their favor. They have made a very bad business decision on this one.
My claim was denied for a physically impossible reason. This amounts to fraud in my opinion. We will see why the Judge Arbiter decides.
I believed they were honest and fair…my bad.
Date of experience: November 9, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Explained where I could understand. Step by step information, that was helpful. After giving information, it was a no Brainerd. Needed to have the insurance. Nice, polite and friendly people.
Needed my payment taken out early. Done in an instant. No problems.
It made sense, that it was not a waste of money.
Date of experience: January 5, 2024
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I just had my transmission repaired and now you tell me that the shifter pin, which I would think is part of the transmission linkage is not covered. It seems odd to me. I am disappointed.
Date of experience: February 10, 2024
I needed a Fuse box replaced in my jeep. Thanks to carshield everything was handled quickly and a quickly and Efficiently. Great experience.
I have had Car Shield for a few years.And this was the first time I needed their help and they were there.
Date of experience: June 2, 2024
My car was towed to a dealership but, cannot do the work. Car was re-towed to another service center. Now I am waiting for their reply of if the work can be done.
My car is out of warranty and needed coverage in case of a breakdown. Which happened sooner than later..
Date of experience: February 6, 2024
My car completely stopped and would not start. I had to have it towed to a dealership. They did over $1500.00 in repairs and your company did not pay one penny.
I was told that it was not a ‘coveted repair’.
I thought it would help when my car had mechanical problems.
Date of experience: December 7, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
I tried to cancel and they took me through hell and would not listen. It was cancelled but they are awful! They try their hardest not to cancel when your telling them you no longer want to be with them. Please dont do it just get regular car insurance and you will be fine.
Date of experience: June 28, 2022
After 3 years canceled because platinum coverage did not cover serpentine belt, didn't cover value gaskets and seals Subaru Outback 2015 because they weren't damaged by internal failures.
No empathy whatsoever
Because in my mind it was the best coverage
Date of experience: February 8, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We're happy to hear this. Let us know if you need anything else.