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CarShield has a rating of 4.2 stars from 3,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
It took over a week to get approval for the work to be done. They had the wrong VIN number so that messed up everything.
One CSR would tell me one thing and another one would tell me something else about why it was taking so long to process the request for repairs.
Date of experience: May 6, 2024
I had trouble with the update app it did not give me a confirmation number it just had a?# be the name confirmation but I paid my bill and it was somewhat ok
Date of experience: March 1, 2024
I found out That Car Shield sell the contract to other vehicle insurers. My contract was sold but this company did honor the contract and repaired my truck saving me $1100
I did not contacted them the dealership did everything for me
Wanted a service contract for my truck
Date of experience: November 19, 2023
I was amazed how quickly; car shield acted on my claim at Dobbs! And then how quickly they paid for the claim! Had knee replacement; and needed therapy! Only two days!
So happy I decided to go with them! I made the right decision! Thanks car shield! It's cheaper a month than a new car payment! Very happy with your service
Date of experience: November 4, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
I had two different claims with CarShield, one of them was for over $9,000. Both claims were handled promptly and the interface with my auto repair shop was well coordinated.
Knowledgeable, quick response.
Best overall reputation, fair price.
Date of experience: December 6, 2023
We’re happy to help. Let us know if you need anything else.
My mechanic never called to get your authorization even tho he kept saying he would. I can't give an honest report since I never got to use you. But I thank you. I still owe his amount of over $400.
Believed commercials and ones I talked to when I called were very kind and helpful
Date of experience: January 9, 2024
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
My 2019 Toyota Camry has 23 000 miles and I was going to get the gold plan but after careful consideration and finding out all that is excluded it is not worth it to me. Two people I know have Camrys older than mine with over 250,000 miles and have not had any thing go wrong with their Camrys. So when I called to cancel I ended up angry because the young man on the other end actually started arguing with me about not getting the coverage he was quite rude! My son is a mechanic and he can fix any problems I might have. END OF STORY I DO NOT WANT IT.
The first rate was 129.00 a month when I called to cancel the young woman dropped it to 79.00 a month and 100 deductible but even that is too much if you are excluding the computer, steering ,radio, navigation etc, etc. So I called back to cancel that's when the young man argued with me! Not good ! Big red flag for me!
Because it was month to month / no contract. The extended warranty I purchased when I bought my Camry it had 30 K miles I extended it to 125 K, and spent 1700.00 that I didn't get to use even once!
Date of experience: February 1, 2024
I missed a call from Matt and he left message with a number to call back in on. Your screen to get it to right person is awful. Need to improve that otherwise Monica helped me when I called back.
I am a Glenn Beck fan and heard about it from him.
Date of experience: January 4, 2024
I'm in good hands with CarShield! I have been a customer for years and have a peace of mind that when something happens to my vehicle CarShield will be there.
I chose CarShield because of a horrible experience I had in the past with my vehicle and had to pay for the repairs and service out of my own pockets. It was very expensive I must say and I made a promise to myself that I wouldn’t allow this to happen again.
Date of experience: August 19, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Problem with alternator, they promptly got in touch with dealer setup appointment and everything was done with fastest service. Very pleased with no hassle provided. Thanks
Date of experience: January 6, 2024
We're happy to hear this. Let us know if you need anything else.
It seems that every time that I bring my car in because of something wrong with the engine you don't fix that part so it seems to be false advertising
Because of false advertising
Date of experience: January 5, 2024
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
My service agent initially told me that she had some difficulties getting approval for the service of the car. Next thing I know is that a schedule is in place and I was happy!
I choose Car Shield over its competitors because of trust issues. Car Shield told me upfront when I could claim for any benefit while the competition was simply just to make up numbers
Date of experience: December 2, 2023
We can go anywhere to get our car fixed and only pay for $100 deductible. If the car has to go into the shop, we can have a rental car till its fixed.
Advertising on television
Date of experience: March 8, 2024
It took my mechanic to go through the service, but it was his first time dealing with Car Shield.
The bill was much lower than before I had the program.
Didn't have a warranty on the car and it is 13 yrs old.
Date of experience: January 1, 2024
Since I bought a used car, it was good to know if anything went wrong it would be fixed. I had no problems with the used car so I don't have anything to compare it to
TV commercial
Date of experience: March 6, 2024
I contacted customer service due to a change of address and state, they were able to help me with updating my information and give payment information I was requesting on my second vehicle.
see above.
The premium is very cost effective and having the peace of mind that your vehicle is covered just in case.
Date of experience: January 16, 2024
I've been paying carshield for 6 yrs. And went in to get my A/C fixed and they refused to pay for it. This was the first time I used there service. Don't waste your money, this a HORRIBLE COMPANY! DON'T DO IT!
Date of experience: September 15, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Car Shield was always there when we needed them. They saved us thousands on car repair bills over the years. Rental car reimbursement was especially appreciated.
Very helpful with reimbursement forms and keeping us in the loop.
Best price for the coverage.
Date of experience: December 13, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
My battery was dead and I called car shield, and within 45 minutes they sent someone to drop my battery. It was an amazing experience very very happy.
Date of experience: March 1, 2024
Car shield
came through with a rental car fixed my car and I'm happy ever took a little while to get it done but they still paid for it they're a good deal to have
Other people told me it was a good deal and if that went wrong with my car I get paid to get a rental car and get it fixed and they came through
Date of experience: February 2, 2024
If I knew I'd have to pay portion of my repairs I would have went with a provider that stands on their contracts, not shucks and jibes to keep from paying the bill.
Nice
Date of experience: August 18, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Your decision not to live up to your promises you already know because of fine details I so call didn't read, how do you say it, I didn't read the fine print.
Good but leading me to the truth of the fine print, so call didn't read.
Because I listen to your fraud advertising.
Date of experience: March 2, 2024
Carshield worked with my mechanic and covered almost all the cost to repair my rear axle. I am glad I had them to assist with the charge. They were all helpful and friendly.
They answered my questions efficiently and completely. They were very professional and friendly.
I chose it because of an email message.
Date of experience: April 1, 2024
The CarShield personnel are always helpful and available whenever I need them. They are a good resource.
Easy to get the help I needed.
Date of experience: January 3, 2025
When I inquired about the program they led me through it very well and treated me with respect and dignity. I was very impressed with the positive attitude of the people I talked to.
Very impressive advertising.
Date of experience: March 1, 2024
The person seemed nice and helpful. Answered all my questions.
I'm just being safe; I hope to never have to use the service but if I have to
I'm happy I have it.
Ice T commercial kept coming on TV and I decided to get it.
Date of experience: March 5, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We’re happy to help. Let us know if you need anything else.