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CarShield has a rating of 4.2 stars from 3,734 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
My starter gave out on my 2014 F-150. Once again, CarShield made my repair experience smooth and easy. What would have cost me nearly $500 was just my $100 deductible. So far I've saved thousands on repairs through CarShield.
To my jeep in because it was shutting down while driving. The technician said it was oil housing and oil sensor problems also the crankshaft sensor was failing. You guys said prove it. It didn't fail in the shop but it did three times the next day so. Now I got take it back 3days before Christmas. It shut down trying to merge onto the Pennsylvania Highway which is very dangerous. The crankshaft sensor is cover so why just cover it.
My bank account was compromised and had to be closed. I had to wait almost 2 weeks to get the information for the new account. Carshield was very patient while waiting for their payment.
Lots of advertisement and they are located in my state.
Date of experience: February 4, 2024
Having Car Shield has brought my car back to life, Iwas covered for a tranmission which cost $6300.00 the only cost for me was $100.00. Your service was excellent.
II have an older car a 2013 Nissian Versa I am senior and your contact gave me peace,. Of mind by have insurance that I can call for help if my car broke down.
Date of experience: March 6, 2024
From my first call to Receptionist at Carshield (very Courteous) the tow truck driver. And my Truck dealership. Everything went smoothly. Highly recommended Carshield to anyone. 💯 % Happy
Very polite and informative on what where and how things are going to be done.
A friend told me about Carshield
Date of experience: January 15, 2024
I was able to get assistance in finding a place to check out my issue and complete the work quickly.
For it's reputation and my past experience.
Date of experience: April 2, 2024
I would deny service because of the mileage requirement. When I prove to him that I did meet the milage requirements. I was still denied no reason given.
They hung up on me several times. And then pass me on to someone else who could not hear. I have appealed the denial but have not gotten an answer.
Because the commercial with ms.Fox sold me on the company.
Date of experience: December 12, 2023
I waited 2 days to get approval for a repair. I do not understand why it took so long. If so much information was required for approval, why wasn't it requested when I signed up?
They were nice but did not help with the delays
Insurance against costly repairs.
Date of experience: January 17, 2024
Sorry to hear this. We have had over 2 million customers and the negative reviews online are a tiny fraction of our business. That said, we are always working on providing better products and services each day. If you have any feedback about how we could have served you better, please let us know.
This is a waste of time, unless you have the time to fight with CarShield, who then turn your claim over to a company that doesn't use an address only PO Box. It's called United Car Care. I have current information for you Do not Get This Coverage. A horrifying experience, I am presently still fighting with "United Car Care" who authorized my claim then denied it. You are better off putting your money aside in a cookie Jar to save it for car repairs. All the monthly payments I made were in vain, think my 2016 Jeep with under 78,000 miles are covered. It's alright, they will ignore your calls. Then the blame games begin, in your contract is United Car Care, but when you take your vehicle for service, you have to say I have Carshield. Then the service people begin laughing, you have who/what? Lady, have you checked their rating lately? Yet, I paid thousands of dollars, for abandon protection. They will not cover you they will find every excuse possible. You are paying Car shield, and they throw you off on United car Care only for your claim to be denied! RUN from these people it's a scam. A Waite of time, you have to continue to call, and get bounce around. I am still waiting today 12/29/2023. I want to help someone not to get hurt. Save your money, Do Not Buy CarShield! They will fright you on every claim. I am still a customer,I paid to experince this horriable experince.
Tip for consumers:
I hate that a company, can be so heartless to their customer. I want other to be AWARE!!!!! this is real!
Date of experience: December 29, 2023
All good except getting letters saying I didn't have service set up on my car when I do and have had the best since day one
Saw it on tv
Date of experience: April 6, 2024
I have been a courtial customer for 5 years and I never missed a monthly payment. But it seems whenever I need something covered there's always an excuse why it's not covered. For example, recently my compressor in my AC was not working and finding out that the discharge hose had a leak. Because the discharge leak caused the problem and that's not covered in the contract they wouldn't even cover my new compressor. Of course you has a way of twisting their words around so that they never have to pay for a claim. This is the third time it's happened to me. The TV commercials made it sound like oh it's fantastic you have to have it. BS for sure. I'm so disgusted with this company and if anybody is thinking of getting it do not! Shame on your car Shield for leading people the wrong way. As far as I'm concerned all my money has been wasted. Do the math car Shield $111.30 for 5 years and all I've gotten was excuses why they wouldn't pay for a claim of mine. And whenever I told a business I took my car to that I had car Shield they never had a positive thing to say about your company. Would give them the runaround and took so long to finally pay for a claim. I feel like I'm caught in a double-edged sword. My car is a 2008 Nissan Altima and probably next to have problems is the engine. According to the contract the engine is covered but I'm sure they'll find a way not to cover something. Besides myself and so disgusted.
She wasn't willing to go above and beyond to try to help me. She sounded like she was reading a script and what it was is what it was. Horrible
Sounded great on the commercial. If I only had known then what I know now I would never have signed up for it
Date of experience: February 1, 2024
A little difficult with Car Shield rep to start with but had good overall experience once I and repair shop got a different service person.
Been a member for several years.
Date of experience: May 6, 2024
Went to get in my car after getting groceries and driver's side door wouldn't open. All other doors worked fine. Had to climb in via passenger front door. All windows worked fine.
Called to confirm that work done by dealer was not covered.
Best program out there.
Date of experience: January 14, 2024
This loathsome company uses third party spammers to constantly inundate my email with ads for their company. No legitimate company on earth needs to enlist the services of low life spammers to hawk their products. I definitely would not spend my money on any company that uses the same spammers pushing porn sites and fake medications.
Products used:
None. I'm not funding some company that uses spam campaigns to push their products.
Date of experience: January 12, 2022
Attentive to situation in hand!
Polite…
If I ever have to call back I would want to be treated with the same courtesy and respect that I received from the woman whom I spoke with!
To actually know that they will do as they say…
Date of experience: August 14, 2023
Iit took way to long I'm car savvy Also a rebuilt is very if with all the electronics A new transmission is better I noticed a difference right away Also the first shift is very rough from the first shift I'm thinking of dropping CS and buying a new trans myself
Not a good experience for sure To much run around
Date of experience: September 6, 2023
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
Get CarShield if you have a car with no warranty it is definitely worth it they do take care of it for you and they have plenty of facilities to take their protection plan. Don't wait.
Customer service representative help me with what I needed
Date of experience: August 17, 2023
We’re happy to help. Let us know if you need anything else.
A Day after I paid-in-full the Balance of the Plan, I find out MY Service Dealer won't honor the CarShield Plan, due to slow/No payments for their efforts. Needless to say, I am In-Process of Cancelling the CarShield Plan (At a $75.00 Fee.)
Up Until about now (2 Weeks) was very satisfied with the Customer Service Response group. May change depending on how much longer I must wait for a Refund.
National TV Ads saying Service availabale EVERYWHERE.
Date of experience: January 1, 2024
Contacted & contracted within hours of initial call. Expecting Long Life from (leased then purchased) vehicle since it's low mileage on a leased ride that the spouse really likes.
B.H. Provided info that lead me to purchase this coverage at a fantastic rate.
Date of experience: October 2, 2023
I canceled my credit card for automatic payment, due to fraud. I'm was inundated with calls about my payment. After I returned their call, gave them a new credit card, I still got calls!
Date of experience: January 4, 2024
When I called to cancel my policy because I couldn't afford it, the customer service person worked to find a way for me to be able to keep my coverage.
I saw many commercials about Car Shield.
Date of experience: November 16, 2023
Never had to use my coverage, but when I had to cancel due to total loss, Carshield was fair about the refund on payments I was making. Will definitely be back if I need coverage on another car!
Date of experience: August 18, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
I called to make my December payment and to set up for my January automatic withdrawals, I was then charged again for the January payment, it was reversed back to my account and taken out again now I have another payment that is due for January the 29th to come out for January and I've been double charged, I would like to have that payment returned to my checking account I do not want to pay a double payment for the month of January thank you
The representative was very helpful in reversing the double charge that was made but turn around and another one was made I'm not understanding why the system or the communication is not being taken into consideration of this issue
It was highly recommended to me from my son and other friends stadium that car seal was absolutely the best. If I continue to have the issue with making payment, I am on a fixed income I will hopefully not have to look at other places for this insurance
Date of experience: January 10, 2024
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Tom Wood Porsche did not except Car Shield you are considered as a third party and they told me I would need to try and get the money from you, in other words they want the money from the customer they don't want to deal with the 3rd party.
I need to speak to a person and explain it to them.
Family members,
Date of experience: November 12, 2023
Well when I first got Car Shield I heard negative reviews about them but when it came down to having to use them I was pleased. I hope it stays that way.
I had an exstended warranty before and when it ran out I thought I’d give Car Shield a try.
Date of experience: December 2, 2023
Being on a budget and owning a Mercedes Benz is a contradiction. Having Carshield by my side in times of need is priceless!
Thank you Carshield for saving my $#*! several times.
My question I asked was is my account in good standing? I may have a vehicle issue, and have to take the car in for service. Am I covered? These questions were answered clearly and politely.
I like the ease of mind Carshield provides when my car breaks down.
Date of experience: December 9, 2023
I have yet to have to submit a claim on my1998 Dodge RAM Pickup. Given its age, I was pleasantly surprised when they agreed to cover it.under the Gold Plan.
I bought this used 1998 Dodge RAM truck with a shade over 110,000 miles on the odometer when I purchased with a strong 5.2 Litre 318 Cubic Inch V8 engine with Automatic Transmission. I knew if it qualified for coverage I wanted to get a policy if it was not cost prohibitive. At its age and the way it is run with hauling and towing, I wanted to ensure if something broke it was covered.
Date of experience: August 15, 2023
Car show was great for me. That was quick the with the mechanic that fixed my car. And I told about 4 people since then about. Carshield is good in my book
Love you guys
To have some extra added insurance on my vehicle. Just in case anything happened and it worked. I love you guys.
Date of experience: August 11, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.