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CarShield has a rating of 4.2 stars from 3,734 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
My starter gave out on my 2014 F-150. Once again, CarShield made my repair experience smooth and easy. What would have cost me nearly $500 was just my $100 deductible. So far I've saved thousands on repairs through CarShield.
To my jeep in because it was shutting down while driving. The technician said it was oil housing and oil sensor problems also the crankshaft sensor was failing. You guys said prove it. It didn't fail in the shop but it did three times the next day so. Now I got take it back 3days before Christmas. It shut down trying to merge onto the Pennsylvania Highway which is very dangerous. The crankshaft sensor is cover so why just cover it.
I was completely satisfied with how fast and easy making the claim was after I took my vehicle to dealership they work with Carshield and I didn't have to do anything but take the loaner until my car was ready and now I can pass my MD inspection and pay to register my car because Carshield cover the cost of repairs and labor and just hand to pay my deductible for 3k worth of repairs! I would recommend Carshield to everyone I come across and tell them how much they need it!
I bought a used vehicle that had low miles and no warranty
Date of experience: March 6, 2024
Everything went great, replaced my tongue converter and saved me over $2000,00
Didn't have to do anything car shield handled Everything, Very pleased with car shield.
Word of mouth from other customers
Date of experience: August 14, 2023
I was satisfied with coverage but the brake oil i had to pay out of pocket,even though the caliper was changed,thats it.
For the coverage
Date of experience: May 7, 2024
After having our local Ford dealer tell us they don't accept CarShield due to being slow in paying and hard to work with I was worried about what I had gotten myself into. I subsequently had taken the vehicle a few months later to a local repair shop for a fairly minor issue. I told them that I had CarShield and they told me that they didn't think that they would pay for the repair. I contact CarShield myself and was told that I would be covered and to just have the shop contact them directly. I advised the shop what I had been told and they then called CarShield. Shortly later I received a message from CarShield that they were processing the claim. It was only a very short time after that when I received a message that they had approved the repair. I picked up the vehicle that afternoon after paying my portion of the repair. I think the shop was still a little leary as they reminded me that I would be responsible for whatever CarShield didn't pay. However, it wasn't long after that when I received a message that Car Shield had paid the shop for my repair. The process was actually pretty easy and smooth. Certainly much better that I had been led to believe by the service people.
Date of experience: March 1, 2024
I had to come out of pocket on my car repair there was 3 parts I need to get my car fix. But one part was covered the other 2 was not
Will notuse car shield
Date of experience: May 6, 2024
My recent claim for car repair was denied. However, no one from car shied called to explain why. I had to call to get the reason for the denial.
Date of experience: May 6, 2024
You screwed me out of my disability money, You have your agents LIE and then you do not cover what the agent sold me. You will have bad carma for what you do to disabled old veterans SHAME SHAME SHAME
LIERS DID NOT COVER WHAT YOUR AGENT SOLD AND TOLD ME THEY WOULD COVER. EACH CLAIM WAS DENIED< YES YOU SCREW DISABLED VETERANS < HOPE YOU ARE HAPPY< I BET YOU SMILE WHEN YOU SCREW PEOPLE YES < I BET YOU DO
AGENT SCREWED AND LIED TO GET ME TO JOIN "SHAME"
Date of experience: August 20, 2023
The saleswomen madie me see how it would help me, she was very pleasant and carefully explained why it was a good thing to have for went wrong with my car an d the money it would savenme
On The Internet that was on my f computer
Date of experience: November 5, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
So, I am out about $4,000.00. Couldn't get the address where to send the paperwork to get reimbursed.
Was told that you were the best. Now sure how to feel.
Date of experience: May 18, 2024
We are always happy to contact you on whatever issues we have. We have always been treated kindly with the upmost sincere patience and understanding. Thank you and God Bless!
Excellent! We sold one of our cars and had to have it removed off the plan. They took it off quickly and let us know everything would be handled.
Because of all the good reviews and ads.
Date of experience: August 14, 2023
I canceled my account on Nov. 21. I just noticed a payment was deducted on 11/20 on my bank statement. Should I get a refund for the payment? Thanks, Marilyn
I canceled my account on 11/21 and then a payment was taken out on11/20! Should I not have gotten a refund? I hope so. Thanks,Marilyn
I had used it several years ago and was very pleased with it. That is why I purchased again.
Date of experience: December 4, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
It's not much do say I had to change my bank acct. N I forgot to call to update my acct.
But the customer service was very kind n helped me change my payment acct.
Because I want to make sure my truck has coverage. Like my Auto, home n life Insurance. Be ahead of the game not behind.
Date of experience: November 25, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
My credit card was hacked and new card issued while I was out of town. Customer service was understanding and helpful so I didnt miss my monthly payment.
Family reccommended
Date of experience: November 20, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
My experience with CARSHIELD this time around was very positive. The initial work that was in question and investigate. It was approved and follow through with no hiccups very happy with my experience this time around with CARSHIELD..
Date of experience: August 17, 2023
We’re happy to help. Let us know if you need anything else.
I had to keep calling because they said they were unable to read my attachments. Finally after calling they said they were able to read them + weren't sure why I was getting that response.
My mechanic said they were the best to work with.
Date of experience: November 8, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
If I am promised they will not take out any further payments after the truck was totaled and they take out anyway mean they lie and if they lie on one thing the will lie on more.
they are the ones who told me no more payments and any taken out would be refunded ,,again seems to be a lie.
I thought they were and honest company,, well I guess I was wrong, they cost me overdraft fees and that is wrong...
Date of experience: November 15, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
I had to pay extra outa of my pocket,that car sheild wouldn't cover for my repairs. And they didn't inform me about it,before repairs were even started,so that I could get my car back.
Rather not.
Adds on TV.
Date of experience: October 21, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Received quick service form Carshield. Not happy with how car shield disputed certified mechanic recommended hours required and what parts were reusable. Cost me $1100 plus $200 deductible. For real.
Argumentative
Commercial on tv
Date of experience: December 4, 2023
The individual who assisted me informed me that she didn't understand why I would be receiving a late payment notice since the payment wasn't due yet and I have autopay.
Very knowledgeable and helpful.
Because it seems like a good deal, but I don’t know yet since I haven’t needed it yet.
Date of experience: November 23, 2023
Purchased a vehicle this year, within 6months having my vehicle I reached to carshield and purchased a policy. During the time of 4 months into my policy, my vehicle had some mechanical issues. I immediately called carshield and they recommend two repair facilities. Carshield denied the service they required. I took my vehicle to a third repair facility, paid extra monies to teardown my vehicle and carshield denied my claim not only once, but twice! Now I'm stuck with no vehicle and car note. If I've would have done more research with other warranty companies, I would have NEVER used carshield. Customer service is very poor and the adjusters just don't care or willing to work with you. Like I said, I've purchased a vehicle and carshield ask for maintenance records on a vehicle that I've provided the car fax report in detail. They just didn't want to pay out the repair cost of $16,000. And I was given this amount directly from carshield. My last hope was shattered by rejection from carshield! By the way, when I did reach out to carshield, the thing they said was sorry things didn't work out! I purchased the platinum policy...
Good luck to those who just need minor repairs, carshield will not fix major repairs...
But they will continue to make you pay your premium!
Seems like my conversations were based on the companies greed. My repairs were denied twice after being escalated.
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Date of experience: December 19, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Car went in for routine maintenance.
Mechanic for a leaking water pump and empty reservoir.
Paid my deductible. All better!
Thank you Car Shield!
Date of experience: April 5, 2024
I called to enquire about billing question. Rep was very helpful and had a wonderful sense of humor.
Was happy with the outcome
I was dissatisfied with another company and their services.
Date of experience: May 7, 2024
This is the worst company ever, they take so long to answer the phone the shops cannot wait on hold, they will not refund you money if they do not pre-approve the work.
I called in for the shop and spent 4 hours on hold waiting, I used another phone in the shop called in just to be told I have been on hold in the wrong department. Once i finally get a hold of someone they denied my claim even though i had the top policy,
When I called in to cancel the policy the representative said and I quote "You ain't had nothing better to do than hold yo phone on hold for 4 hours.", then she said "Yo car aint going to get fixed over night" when i told her mine was already waiting just to have the part placed she then said, "That ain't how it works with Car Shield"
As a full time nursing student in an accelerated program, with a full time and a part time job i have plenty i could have done but seeing as i need my car i made the time to sit there.
Date of experience: July 26, 2020
Phone service was fine just hard to find peo ok e clise that take cR shield. But they did send me a list. But not near by me.
It was good.
Thought itt would be good
Date of experience: April 8, 2024
I did not want to continue with the date of my initial contract. Before I joined Car Shield I ask the service representative would I be able to change it and she assured me that I would.
I needed to change by billing date before the next payment was completed. The customer service person did so without any problems.
TV advertisements and the age of my car.
Date of experience: December 2, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.