CarShield

My mechanic never called to get your authorization even tho he kept saying he would. I can't give an honest report since I never got to use you. But I thank you. I still owe his amount of over $400.

One time I had to send my car to the dealership and the tow truck company told me I had to pay $80.00 out of my pocket. So I had to use my auto insurance coverage to get my car towed to the dealership. And after the repair was completed I had to $75.00 more plus the $100.00 deductable.

I was told at the time that it was my responsibility to pay the extra amount at the time my car repair was completed.

There were no repair shops around me so I had to get my car towed to Newton which is a ways away. I had to pay the tow truck driver $337 to get it there that's with my $125 help from carshield. Once there they did a diagnostic and they said it was a pressure hose. And car show said we don't cover that. So not only am I out the entire amount that I am supposed to pay to the mechanic shop I am also out the 337 I paid to the tow company. I have been a customer for longer than a year I've been paying $141 for longer than a year without any claims. I feel taken advantage of I am so unhappy I feel like screaming.

Customer service was not helpful at all, they told me I needed to do everything myself and then I was like what I got different stories from different people it was horrible. I was transferred around just irritating.

I was guaranteed a refund when I cancelled service, refund was for only half monies spent.Very disappointed.

My car needed a new transmission and the price tag was not cheap. Car Shield covered the entire expense (minus the deductible) without any hesitation.

First time with car Shield and I'm totally disappointed with no coverage in repair for my vehicle when I was told from the beginning that it would be.

Long story short one of your rep put in mileage that I NEVER stated so when I called back with the correct mileage assuming everything was ok according to another agent only to get a call saying my contract was voided … how UNPROFESSIONAL and RUDE!

Your towing service management did a good job. My daughter's car had to be towed 2x, first to a Jeep dealership, who said they couldn't look at it until October, and then a mechanic local to her, and they towed it again to that new location.

My gal was the best ever
There was nothing she didn't know
And her warmth and humor made my joining a pleasure

Contract isn't worth the paper it's written on. Smug administrating partner company does everything under their roof to deny any claim. If you enjoy wasting time and money by all means sign up immediately.

Smug attitude woke imbeciles.

I contacted Car Shield a few year's back to cover my 2009 Subaru Forester. At that time, I was informed they would still cover my vehicle even though I had close to 200,000 miles, and they continue to cover the vehicle until it hit 400,000 miles. In November I was involved in my one and only accident after driving for 60 year's, and I was rear ended, and my wonderful Forester was totaled. When I purchased my newer Forester I contacted Car Shield, and they transferred the coverage to my newer model, with even more benefits! Car Shield is the best!

I had a broken motor mount on my Jeep Grand Cherokee, discovered during a routine service.
My repair shop contacted Car Shield on my behalf and shortly thereafter, my broken motor mount
Was replaced. Thank you Car Shield.

Explained where I could understand. Step by step information, that was helpful. After giving information, it was a no Brainerd. Needed to have the insurance. Nice, polite and friendly people.

Needed my payment taken out early. Done in an instant. No problems.

I was pleased with getting everything set up. Only thing I had a small issue with the mileage I reported was different from the mileage on the paperwork I received in the mail. I look forward for everything going smoothly in the future in the events I have to use Carshield.

The customer service was very friendly, but they did not send me a new paperwork with the proper mileage

I appreciate the customer service whenever I have questions about billing or simply inquiries about my account.

The very first repair service on my truck was positive. Car Shield’s representative handled all negotiations with the dealership on approved repairs. I merely waited until repairs were approved and completed and my truck was ready.

I've had these kind of coverages before and I learned my lesson. Take care of your vehicle like it's your baby and it will serve you well. Abuse it, then you pay for it.

Although I've yet to experience a Claim, the experience from start to having the policy card/pamphlet, was respectful and professional.

Have not any problems with Car Shield. Everyone I have spoken to have been very helpful and very pleasure to speak too, also.

It was to charge payment date for February.

This is the worst company ever, they take so long to answer the phone the shops cannot wait on hold, they will not refund you money if they do not pre-approve the work.
I called in for the shop and spent 4 hours on hold waiting, I used another phone in the shop called in just to be told I have been on hold in the wrong department. Once i finally get a hold of someone they denied my claim even though i had the top policy,
When I called in to cancel the policy the representative said and I quote "You ain't had nothing better to do than hold yo phone on hold for 4 hours.", then she said "Yo car aint going to get fixed over night" when i told her mine was already waiting just to have the part placed she then said, "That ain't how it works with Car Shield"
As a full time nursing student in an accelerated program, with a full time and a part time job i have plenty i could have done but seeing as i need my car i made the time to sit there.

Contacted customer service with a question regarding coverage. Representative was very courteous and helpful.

Car Shield made my car repair less stressful and provided great coverage and support. Highly recommend.

I have been told by several that I needed to switch from carshield to endurance saying that carshield wouldn't pay for repairs. I have never had ANY trouble with carshield. My car was fixed and repaired within a couple of days. I'm with Carshield!

The customer service rep was very good and kind and they did exactly what she indicated and it was only 1 hour wait time. Very good Service.