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CarShield has a rating of 4.2 stars from 3,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
My starter gave out on my 2014 F-150. Once again, CarShield made my repair experience smooth and easy. What would have cost me nearly $500 was just my $100 deductible. So far I've saved thousands on repairs through CarShield.
To my jeep in because it was shutting down while driving. The technician said it was oil housing and oil sensor problems also the crankshaft sensor was failing. You guys said prove it. It didn't fail in the shop but it did three times the next day so. Now I got take it back 3days before Christmas. It shut down trying to merge onto the Pennsylvania Highway which is very dangerous. The crankshaft sensor is cover so why just cover it.
I was pleased with the timely efficiency of my claim. The communication was ongoing. My claim and work completion was done in two days.
They were responsive and helpful
Advertised reasonable coverage for price
Date of experience: March 1, 2024
It seems that every time that I bring my car in because of something wrong with the engine you don't fix that part so it seems to be false advertising
Because of false advertising
Date of experience: January 5, 2024
Problem with alternator, they promptly got in touch with dealer setup appointment and everything was done with fastest service. Very pleased with no hassle provided. Thanks
Date of experience: January 6, 2024
We're happy to hear this. Let us know if you need anything else.
I know for sure that other garage is not going to work in our favor at all as contract holders with CarShield so with that said I'm going go cancel my contract the only way it's going to work for y'all is that y'all is to have your own Garage for contract holder only.
She explained everything in detail but with that said
It is not y’all fault it the Garages that want take y’all parts so that they can mark up their prices so to eliminate that y’all are going to have to have your own place for us to have our Cars fixed.
Because I thought that y’all had everything in order
With were we had to go to get our car fixed and y’all don’t we still have to come out of our pocket and pay for the problem so I’m not going to pay for this insurance and have to pay for my repairs.
Date of experience: January 1, 2024
The process was so much easier than I expected. I was helped by a group of very caring people. My claim has just been accepted and I will be on the road in no time.
Actually, my car repair shop contacted Car Shield and handled the claim for me. Car Shield kept me updated the whole time.
I was looking for a car warranty policy and I liked their ads. I called and liked their products and especially the no pressure salesman.
Date of experience: December 12, 2023
We're happy to hear this. Let us know if you need anything else.
Very poor service. They told me they will fix the car. The next day they said they are takung me off the contract. Because of the miles. Very unfair. I guess the price was to much. I have been with carshield a year. This is really sad. I will be filing a complaint
Not good
I throught it was the best.
Date of experience: October 30, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Had my truck seated at the shop for 2 weeks because they were making 1000 excuses not pay for the repair
The shop sent them everything they asked for and each time they kept asking for more info
Shop sent them pictures and details of what needed to be replaced
They ended up asking for a picture that was required to take whole bed off to get it
This was gonna cost more than the repair itself
Ended up paying for the repair my self just so i could get my truck back
Stay away from them
Date of experience: December 22, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Sales person was good until I researched competitors. For what carshieldcharged for 1 year I received 5 years coverage matching apples with apples. Same covered parts less deductible.
Internet. TV adds.
Date of experience: January 11, 2024
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
I needed to change my credit card at car Shield the person I talked to was helpful and professional I got it taken care of in a short amount of time.
Date of experience: March 4, 2024
I missed a call from Matt and he left message with a number to call back in on. Your screen to get it to right person is awful. Need to improve that otherwise Monica helped me when I called back.
I am a Glenn Beck fan and heard about it from him.
Date of experience: January 4, 2024
I'm now able to go to my Dr appointments. I'm able to go pick up my medications
I'm able to go buy groceries.
Great!!
Car Shield is truly the very best!
Date of experience: March 1, 2024
The service was impeccable, timely and fair. They kept me informed on all issues and resolved my concerns positively.
My questions were answered immediately.
Date of experience: February 9, 2024
Contacted Car Shield customer service because I was issued a new credit card. They were very helpful to update my info.
Date of experience: March 1, 2024
When I went for smog Ck in California for my car registration I was told my engine lights were on. Then I was told I needed a Diagnostic Ck to determine cause of engine lights with cost of $177. I have Car Shield I stated so I called Car Shield, shared my delema & was referred to a mechanic who agreed to work with Car Shied. Car Shield's representative's last statement was "be sure the mechanic has your contract # & the phone # for Car Shields Claims. Service was performed, minor reset was performed, merchant called claims office & claim was denied! If my car needed involved repairs the claim would have been paid? Could not get smogged without issue being resolved……issue resolved…….claim not paid after being referred to the merchant. So sorry I ever reached out to Car Shield & 1st time merchant experience speaks badly for Car Shield. Also when I asked to speak to Claims supervisor he declined…….very, very poor customer service as well
See above
Manager declined my call
To protect my older sports car…….oh well
Date of experience: November 6, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
I was scammed & had to get a new card. By the time I would receive my new card, the billing date went by. They were very understanding & waited for my call with my new card #. No overdue payments. Thank you carshield!
Very understanding & helpful. Reps are friendly & listen to your problem. They take care of every question & handle your questions very promptly. Very good service!!!
I am a widow & enjoy the peace of mind I have with car shield. Not everything is covered but I know most of any problems will be within my meager budget. Thanks…
Date of experience: October 2, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
My reviews are on this site and many people have responded to them.
This money grubbing group bilks people like you out of your hard earned money and gets away with it.
Help me shut them down by filing a complaint with the Better Business Bureau in your area. Most importantly, DONT CALL THEM!
Tip for consumers:
I think I’ve said it. Don’t Call, if they call you hang up immediately, they are strong arm artists and rude and crude and one of the worst scammers I’ve ever reviewed.
Date of experience: November 12, 2019
I bought a second vehicle a few months ago. I recently sold the second vehicle, therefore canceling my policy on the second vehicle.
I have had CarShield on my first vehicle since last year and plan to keep it on that vehicle.
I chose CarShield because a good friend highly recommended it.
Date of experience: November 7, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Picked the place I wanted to have the work done; they contacted Car Shield and handled everything and I got my car fixed which definitely saved me money.
It was very good. They explained everything and followed up with the garage I took the car to, sent the part I needed and my car was fixed.
Saw many advertisements for them, called them and they explained what they covered and I decided to get the coverage and glad I did. Good customer service.
Date of experience: February 12, 2024
They don't honor what they say and most auto repair shops will not take CARSHIELD because they don't get paid.
You pay first and then try to get reimbursed.
Read the fine print before you give your money away.
Date of experience: May 15, 2023
Most of the people I spoke with did not speak very good English and that's a big problem and then the was the not sharing all the information with me and the mechanic shop
Again the people I spoke to did not speak very good English
Because it sounded good
Date of experience: January 14, 2024
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
When I called CarShield I didn't have to wait a long period of time. The customer service person was very professional. I explained my problem with my 2021 Frontier Nissan truck, and she got me the help I needed with starting my truck by sending a Tow Truck service within 30 minutes.
I like the service CarShield provides too their customers.
Date of experience: August 22, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Exceptional service always with a smile! It is a pleasure to call knowing I will be taken care of very promptly!
I changed my credit card information with no difficulty at all!!
I trust them and it relieves me of stress knowing if I need them they will be there for me!
Date of experience: February 6, 2024
It took my mechanic to go through the service, but it was his first time dealing with Car Shield.
The bill was much lower than before I had the program.
Didn't have a warranty on the car and it is 13 yrs old.
Date of experience: January 1, 2024
I live in NY and no one can avoid rust and corrosion. You denied to pay for the repair. I pay you ever month for a pease of mind. Why do I pay you over a $1000 per year? Not happy
For help with my vehicle breakdowns
Date of experience: January 9, 2024
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
Slow response concerning car fixtures.slow reply to invoices sent via email. Waiting for invoices approval via email. Over five days waiting for reply from car shield representatives.
No response
Saw ad on tv
Date of experience: January 14, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.