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CarShield has a rating of 4.2 stars from 3,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
My starter gave out on my 2014 F-150. Once again, CarShield made my repair experience smooth and easy. What would have cost me nearly $500 was just my $100 deductible. So far I've saved thousands on repairs through CarShield.
To my jeep in because it was shutting down while driving. The technician said it was oil housing and oil sensor problems also the crankshaft sensor was failing. You guys said prove it. It didn't fail in the shop but it did three times the next day so. Now I got take it back 3days before Christmas. It shut down trying to merge onto the Pennsylvania Highway which is very dangerous. The crankshaft sensor is cover so why just cover it.
Waited three and a half hours for my warranty co. To pay there share of my bill. That they told me after many many phone calls it's on it's way.
Joseph DeMarco
I did.
Fell for the bull (*^you show on TV.
Date of experience: November 25, 2023
Well the claims I had there is always something so nothing ends up being paid mainly. Not sure what we buy this insurance for sometimes and that's why I don't have it anymore too many little loop holes and that is not fair for customers be straight up and not paint a great picture and then you get the run around. Same with the appliance insurance that I got through carshield which was homeshield then changed to homesafe but when you put in a claim it is Armis, what the world all these different names that sounds already fishy and if they don't do my claim this time I will take a attorney and go after them. Tired of paying to these places and then if you get the policy they don't tell you anything about age of appliances and then you don't get the paperwork in the mail after you pay month then something happens and the claim be denied either carshield / homeshield with some excuse ridiculous in my eyes!
Reps find all kinds of excuses, stuff that is suppose to go into the system ends up not entered then you call back have to say the same thing over and over. Need better employees or a better system either way it is annoying most times. The only thing all of them are good at is to change your credit card in the system so the payment loyally keeps coming makes me sick to my stomach.
Believed the lies from the policy seller on the phone
Date of experience: August 8, 2023
We're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Called for info only not service. I thought I had to give up Car Shield on my 2006 Lincoln when it was 20 years old! Found out from Customer Service it's the miles not the years! Wow!
Positive feedback from friends and family.
Date of experience: December 14, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Broke down going on vacation to Arizona contacted Car Shield...found a certified mechanic...3 days later fixed and back on the road Thank-you
Had a problem...got it fixed...very satisfied!!
Retired and planning vacations to get out of cold winter weather.saw add on TV.called got a quote.waited to talk about it with my wife...called back and got signed up
Date of experience: February 5, 2024
Thanks for giving me the refund but now I have to locate the correct part.the bottom radiator hose you said fit. Does not. And now my job completely is stopped
She was great.
Easy to find a radiator for a 20 yr old car.
Date of experience: November 2, 2023
We're sorry to see you go. We do give you a grace period to get your money back in full. If you have any questions, Please feel free to give us a call.
My 2001 Silverado's Alison transmission went out. It took over 7 weeks for Car Shield to locate a transmission (located one at a junkyard) took over a week to get it delivered. There was no idea what condition the transmission was in. There was one of the filters that Car Shield would not cover. The adjuster said it was a normal maintenance filter that was the owner's responsibility. I WAS NOT THE OWNER at this time. The automatic transmission selector was also not operational with the "new" transmission. Again, owner responsibility.
Read your contract, read your contract. PERIOD. I didn't even get a rental car to save Car Shield money. Total lack of customer service.
I thought it would do what the commercial said. Fix the vehicle.
Date of experience: August 14, 2023
First time using it, rep was very helpful in explaining process. Dealer ordered parts and repair done very quick. Definitely recommend policy if your car is off warranty. Thank you Car Shield!
Date of experience: October 30, 2023
We're happy to hear this. Let us know if you need anything else.
I was treated very well. The dealership did all the paperwork. All I did was drop off my vehicle and pick it up when it was done and paid my deductible
Saw their add on TV and my vehicle was over mileage so I decided to try Car Shield. Glad I did
Date of experience: January 12, 2024
I filed a claim almost 2 weeks ago and I'm still waiting on approval so I can get a rental car so I can have transportation
It sounded like a great deal
Date of experience: March 7, 2024
When I called car shield and told him what was going on and told him I had to cut car towed to my mechanic then my mechanic told me the motor was no good it blew and car shield was the best because they put up five grand and that helped me out a lot I appreciate it car shield you are the best
The customer service with car shield is great again thank you car shield
I seen the TV ad I was a little skeptical at for us and then I said no I'm going to go for it I went for it and I'm glad I went for it and again car shield is the best
Date of experience: August 17, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I've only had one claim for $250.00 and gave it a good but the real test will come when I need a engine replacement because that will cost around $26,000.00
Good
Because I see it all the time on T.V.
Date of experience: October 30, 2023
We’re happy to help. Let us know if you need anything else.
I really enjoy having carshield in my corner protecting my car, I feel my car will be around for a long time.
They were very Informative and knowledgeable.
Protection for my car.
Date of experience: March 4, 2024
Talked to two young ladies, and both were outstanding in all aspects of my reason for calling. I spoke English, which, is a plus nowadays. Both should get a pay raise.
How many ways can I say, I was and am as happy with this contact as possible?
Was told it was the best.
Date of experience: October 28, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Today couldn't ask for better results so impressed. I was very very happy believe what I picked up the bill and only had to pay the co-pay thank you very much Steve PRIMO.
Date of experience: February 1, 2024
We just a few months ago signed up for Car Shield and have not yet submitted any claim. It's too early for us to make any kind of recommendation.
We were concerned that car repairs would exceed our budget.
Date of experience: February 4, 2024
Had An Experience of paying Alot of money for compressor and Got rebuilt or Reconditioned part lasted A month if that without having to replace it so soon another deductible again for another part the same in my vehicle Thnk U Carshield or Auto shield
Satisfying at a time another not so satisfied
Thought and believed commercial and it workout Just fine till it didn't wth your Reps oking price or parts didn't end up to good for me paid Deductible and a few hundred for my vehicle cause of it not working with Your Reps
Date of experience: January 12, 2024
It's always exciting to be able to relax, enjoy and get added protection for my vehicle.My future with my vehicle is now on protection mode for as long as I own mye car. Thank you Carshield, you are HIM. You deserve the HIMMY Award for excellence/ accountability.
Because when you have a great Company backing it's product with individual's known to every ethic group in the world
Date of experience: November 9, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
My transmission happened on my Morano and it took about a week and a 1/2 for them to replace it. Or should I say repair it so far so good?
I had mixed differences on car shield, I had to check with better business bureau but overall I was satisfied
Date of experience: March 1, 2024
I Acknowledge That I Didn't Follow The Terms Of My Car Shield Contract, But I Fully Explained The Extenuating Circumstances Behind Why I Didn't Start My Claim Until 1 Hour After The Break Work On My Car Began. As A Long Time Car Shield Diamond Customer, Would It Have Hurt, If I Was At Least Reimbursed For The Caliper Work Done On My 2017 Ford Fusion?
Date of experience: December 7, 2023
I took my car to the dealership bill kay ford they look my car over for thing i took it in for and they told me what they found other wrong thing with my car which was nothing to do with what i took it in for i took it in for hub bearing replacement left and right side they told me i need a water pump vale cover gasket rad hose and they want to charge 4000.00 dollars i told them no just fix the wheel bearing and water pump and flush rad and replace hose i dont have the money car shield on paid about 1164.00 and i paid about 1361.00 the part was 1500.00 and 875.00 for labor i could have took it to a alley mech.a it would been cheaper the dealer is over price it and no renter car for me for 4days so that why i cancel.with car shield. This is a lot of BULL.
Date of experience: August 11, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Wouldn't cover things I need done the auto shop said and other things bit I still it just in case something goes wrong it will cover.
Not to supportive at times
Commercials
Date of experience: March 1, 2024
I have been told for two months that a refund would be a mailed to me. I received an email two weeks ago stating that it was not delivered and I needed to update my address and I did immediately. NOTHING HAS HAPPENED UT I still get surveys to ask if I am satisfied.
Promises and no results
Ten years ago they were good now the cover very little at least on my cars.
Date of experience: December 9, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
My car needed a transmission for the second time and you guys covered it right away my car has 330.000 miles on it and looks and runs brand new so thank you
Helped me out right away
Good company been with them 4 years
Date of experience: January 4, 2024
I waited 2 days to get approval for a repair. I do not understand why it took so long. If so much information was required for approval, why wasn't it requested when I signed up?
They were nice but did not help with the delays
Insurance against costly repairs.
Date of experience: January 17, 2024
Sorry to hear this. We have had over 2 million customers and the negative reviews online are a tiny fraction of our business. That said, we are always working on providing better products and services each day. If you have any feedback about how we could have served you better, please let us know.
Was given a written quote for$129. When signed up it went up till $211.00 and I was not given the discount for being a veteran. Was lied the whole time. Will telll everyone about them.
Thought they would very could. How wrong was I.
Date of experience: January 12, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.